Using Lambda with Amazon Connect - AWS Lambda

Using Lambda with Amazon Connect

You can use a Lambda function to process requests from Amazon Connect. You can use Amazon Connect to create a cloud contact center.

Amazon Connect invokes your Lambda function synchronously with an event that contains the request body and metadata.

Example Amazon Connect request event
{
  "Details": {
      "ContactData": {
          "Attributes": {},
          "Channel": "VOICE",
          "ContactId": "4a573372-1f28-4e26-b97b-XXXXXXXXXXX",
          "CustomerEndpoint": {
              "Address": "+1234567890",
              "Type": "TELEPHONE_NUMBER"
          },
          "InitialContactId": "4a573372-1f28-4e26-b97b-XXXXXXXXXXX",
          "InitiationMethod": "INBOUND | OUTBOUND | TRANSFER | CALLBACK",
          "InstanceARN": "arn:aws:connect:aws-region:1234567890:instance/c8c0e68d-2200-4265-82c0-XXXXXXXXXX",
          "PreviousContactId": "4a573372-1f28-4e26-b97b-XXXXXXXXXXX",
          "Queue": {
             "ARN": "arn:aws:connect:eu-west-2:111111111111:instance/cccccccc-bbbb-dddd-eeee-ffffffffffff/queue/aaaaaaaa-bbbb-cccc-dddd-eeeeeeeeeeee",
             "Name": "PasswordReset"
           },
          "SystemEndpoint": {
              "Address": "+1234567890",
              "Type": "TELEPHONE_NUMBER"
          }
      },
      "Parameters": {
          "sentAttributeKey": "sentAttributeValue"
      }
  },
  "Name": "ContactFlowEvent"
}

For information about how to use Amazon Connect with Lambda, see Invoke Lambda functions in the Amazon Connect administrator guide.