Guidelines and Limitations

Ship only one device per package. AWS Import/Export will accept multiple devices in a single shipment only for specific devices, with special packaging requirements. For details, see Shipping Multiple Devices.

AWS Import/Export service does not ship to PO Boxes.

Expedited shipping is available only for return shipments from U.S. data loading facilities to U.S. addresses.

AWS Import/Export exports only the latest version from an Amazon S3 bucket that has versioning turned on.

AWS Identity and Access Management users are not supported. You must use your account credentials when using AWS Import/Export.

Amazon DevPay buckets and accounts are not supported. You must use your AWS account credentials and non-DevPay buckets when using AWS Import/Export.

Devices must be healthy. Providing an unhealthy device, such as a device with bad sectors or unstable power, may result in a partial import or export. In extreme cases the import or export will be impossible to perform, and AWS Import/Export will cancel the job and return your device.

Amazon S3 import jobs support the following file systems:

Import to Amazon S3 job file names must be written using UTF-8 character encoding. Any file with a name that is not a valid UTF-8 string is not imported.

Amazon S3 export jobs support the following file systems:

With an Amazon S3 export, some objects might be re-mapped during export to different filenames due to file system limitations. Some of the reasons for remapping filenames include:

You can find out whether files were remapped for your job by examining the export log uploaded to your log bucket.