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AWS Import/Export
Developer Guide

Failed Jobs

Sometimes Import/Export jobs may fail due to various reasons such as bad sectors, unsupported file systems, damaged enclosures, shipping damages, or old worn out hardware. If a job fails, AWS will notify you at the email address specified in the manifest file.

It is AWS policy that all devices shipped from AWS facilities must be completely erased or only contain data encrypted by AWS. Failed Import/Export jobs are treated according to this policy.

If an import job fails, we will erase the contents of your device and return it to you. If device erasure cannot be performed, our support team will contact you with further information. Please note that some files may have already been imported into AWS before the job is cancelled.

If an export job fails, we will stop the export job and return your device to you. Please note that some files may have already been exported onto your device before this job was cancelled. These files are encrypted with the encryption PIN code or password you provided. If we are unable to initiate the export job, our support team will contact you with further information.