AWS Import/Export
Developer Guide (API Version 2010-06-03)
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Mailing Your Storage Device

This section describes how to fill out the shipping label and send your storage device in a package to AWS. There may be a charge for shipping your storage device back to you. For more information, see Return Shipping.

To mail your storage device

  1. Fill out the shipping label with the AWS shipping address specified in the CreateJob response along with a unique job ID for each device. For example, if you are shipping two devices with job IDs AAABC and AAABD and you're shipping your storage device to Virginia, your shipping label would be:

    AWS Import/Export C/O Dynamex
    7664-A Fullerton Road
    Springfield, VA 22153
    United States


    The shipping label must include a valid job ID. If that information is missing, AWS will refuse delivery of your storage device and your carrier will process it as an undelivered package. For more information about the job ID, see Job.

  2. Fill in your return shipping address.

    Include a contact phone number in case we have a problem processing your storage device.


    You can ship your storage device to AWS from one address and have the device returned to another address.


    If AWS Import/Export refuses the delivery of your package, the carrier uses the return shipping address to return your storage device. After AWS processes your job, however, we return your storage device to the return address you specified in your manifest file, not the return address listed on your shipping label.

  3. When shipping storage devices internationally to and from the United States or Singapore, you must include the customs manifest options. For example, if you are shipping a storage device from a non-U.S. address or are requesting that AWS return your device to a non-U.S. address when doing a data load to a US region bucket, you must include manifest options for United States Customs. This also applies for Singapore Customs when doing data load to a Singapore region bucket. For more information, go to Customs Manifest File Option.


    To access Amazon S3 buckets, Amazon EBS snapshots, or Amazon Glacier vaults that are in the EU (Ireland) region, the shipping device must originate from and be shipped back to a location in the European Union.

    A customs manifest is not required for shipments within the EU.

  4. Ship your package with the carrier of your choice.


If you are shipping internationally to AWS, you must pay all duties and taxes on your shipment. AWS will not accept any packages that have unpaid duties and taxes. You are responsible for shipping charges to AWS (including any applicable duty and taxes). Packages with unpaid duty and/or taxes will be refused upon arrival. If your Amazon S3 bucket is located in the US, Northern California, or the Singapore region, you are also responsible for any applicable duties and taxes on return shipments sent to addresses outside of the United States or Singapore. These duties and taxes will be charged directly by our return shipping carrier upon delivery of your package.