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Amazon DevPay
Developer Guide (API Version 2007-12-01)

E-mails Related to Billing

This section includes the following e-mails:

When the Customer Is Billed Each Month


Subject: Your Bill from Amazon Payments for [billing period]
 
Greetings from Amazon Payments,
 
Amazon Payments is processing payments for your subscription to the
application(s) listed below. On [date of charge] we charged the credit 
card you currently have on file with us in the amount of $[total amount]
for your use of application(s) during [billing period]. Click here to view
information about this transaction.
 
Application Details:
 
Application: Product name
Sold by: Company name
Contact information: Contact e-mail or URL
 
Additional information regarding your bill, individual application charges,
and your account history are available at the following web page:
http://www.amazon.com/dp-applications
 
You can also change your credit card or cancel your subscriptions
to any of the applications at this web site.
 
If you have any questions regarding payment, please open a case in the AWS Support Center, selecting Billing > DevPay Inquiry.  For all other questions, including
technical support, please contact the provider using the information
provided above.
 
Sincerely,
Amazon Payments

If the Customer's Credit Card Charge Fails During Billing


Subject: Billing Alert from Amazon Payments
 
Greetings from Amazon Payments,
 
Amazon Payments is performing the billing for your purchased application(s). 
We have been unable to charge your credit card for [total amount]
for your use of [product name(s)] during [billing period].
Please update your payment method by visiting the following web page:
http://www.amazon.com/dp-applications
 
Application details:
 
Application: [product name]
Sold by: [company name]
Contact information: [contact e-mail or URL]
 
If you have any questions regarding this payment, please open a case in the AWS Support Center, selecting Billing > DevPay Inquiry. For all other questions regarding 
an application, including technical support, please contact the provider 
using the information listed above.
 
Sincerely,
Amazon Payments

When the Customer Changes the Payment Method


Subject: Account Alert from Amazon Payments
 
Greetings from Amazon Payments,
 
This e-mail is to confirm that you recently updated the payment method 
on file with us. This payment method will be used for all of your application 
charges going forward. You can review your changes by visiting the 
following web page:
http://www.amazon.com/dp-applications
 
If you have any questions regarding your payment method, please open a case in the AWS Support Center, selecting Billing > DevPay Inquiry. 
 
Sincerely,
Amazon Payments

When a Retry Attempt Succeeds

If the customer's payment fails the first time, we retry three more times as necessary (7 days later, 14 days later, and 21 days later). If one of those retry attempts succeeds, we send the following e-mail to the customer.


Subject: Billing Alert from Amazon Payments
 
Greetings from Amazon Payments,
 
We have successfully retried and charged your credit card
the amount of [amount] for [billing period]. Your [billing period] 
bill is now paid in full. To view information about the applications and 
details about this charge, go to the following web page:
http://www.amazon.com/dp-applications
 
If you have any questions regarding payment, please open a case in the AWS Support Center, selecting Billing > DevPay Inquiry. 
 
For all other questions, including technical support, please contact
the provider. Information for the provider can be found at 
http://www.amazon.com/dp-applications.
 
Sincerely,
Amazon Payments

When the First or Second Retry Attempt Fails

If the customer's payment fails the first time, we retry 7 days later, and then 14 days later if necessary. When either of these retry attempts fails, we send the following e-mail to the customer.


Subject: Billing Alert from Amazon Payments
 
Greetings from Amazon Payments,
 
Amazon Payments is performing the billing for your purchased application(s). 
This is a reminder that we have been unable to charge your credit card for  
[amount] for [billing period].
 
Please update your payment method by visiting the following web page:
http://www.amazon.com/dp-applications
 
Please note that access to your application(s) will be cancelled if you fail
to pay this bill.
 
To view information about the applications and details about this charge,
go to the following web page:
http://www.amazon.com/dp-applications
 
If you have any questions regarding this payment, please open a case in the AWS Support Center, selecting Billing > DevPay Inquiry. 
 
For all other questions regarding an application, including technical 
support, please contact the provider. The information about the provider 
can be found at http://www.amazon.com/dp-applications.
 
Sincerely,
Amazon Payments

When the Final Retry Attempt Fails

If the third (and final) retry attempt fails, we cancel the customer's access to all DevPay applications and send the following e-mail to the customer.


Subject: Billing Alert from Amazon Payments
 
Greetings from Amazon Payments,
 
Amazon Payments is performing the billing for your purchased application(s). 
After several attempts, we have been unable to charge your credit card for 
[amount] for [billing period]. As a result, your access to the following 
application(s) below has been cancelled.
 
Application Details:
 
Application: Application name
Sold by: Company name
Contact information: contact e-mail or URL
 
To view information about the applications or details of this charge, go to
the following web page:
http://www.amazon.com/dp-applications
 
If you have any questions regarding this payment, please open a case in the AWS Support Center, selecting Billing > DevPay Inquiry. 
 
Sincerely,
Amazon Payments