If you need to contact us about your DevPay product, e-mail us at
If your customers have technical questions about your product, they should contact you. Make sure to display your contact information on your site. Also, the customer contact information that you provide during product registration is available from the Application Billing page (for information about the page, see Where Customers Get Information About Their Bills).
If your customers have any billing questions, they should contact us at
If your customers have issues related to the payment method they use to pay for DevPay products (such as needing to update credit card information), they should follow the link you provide to the Application Billing page and then click the Payment Method tab. For an example of this page, see Where Customers Manage the Payment Method.
When customers buy your product and are later billed for using it, they deal entirely with Amazon Payments, and not Amazon DevPay. Your customers receive no direct exposure to Amazon DevPay. Therefore, you don't need to point your customers to the Amazon DevPay documentation or information for any reason.
Verifying the Customer's Subscription Status
When a customer contacts your company for support, your customer service representative might want to verify whether the customer's subscription to your product is active. AWS offers a way for you to programmatically determine if the customer has canceled use of your product. How it works depends on the type of product:
For Amazon EC2 AMI products, see Confirming a Customer's Subscription Status
For Amazon Simple Storage Service desktop products, see Verification of the Customer's Subscription Status
For Amazon Simple Storage Service web products, see Verification of the Customer's Subscription Status