Amazon AppStream
Developer Guide

This documentation is for an older version of Amazon AppStream. For information about the latest version, see the Amazon AppStream 2.0 Developer Guide.

Sample Entitlement Service Problems

If you encounter an issue with deploying the sample entitlement service, try the following solutions.

Error: Remote Server Not Responding

Check to see that you added :8080/web/ to the end of the URL. To access the sample entitlement service, use the URL http://publicDNS:8080/web/

Error: Web Page Not Available

Check that your firewall settings allow connections using port 8080.

If your firewall settings are correct, open the Amazon EC2 console at and select your entitlement service. Verify that the Instance State of your entitlement service is running.

If the instance state is correct, verify that the UDP ports in your network are not blocked. If the UDP ports are blocked, unblock the ports or use a network with open UDP ports.

Error: 503

Make sure the group or user that deployed the sample entitlement service has the correct permissions. The permissions are in Step 2: Create a Custom Policy with the Required Permissions.

If the group has the correct permissions, the user that deployed the sample entitlement service is a member of the group.

Make sure you used the correct key pair name, access key, and secret access key when you deployed the sample entitlement service.