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Amazon Chime
User Guide

Getting User Support

If you are a member of an Amazon Chime team or enterprise account and need to contact support, ask your administrator to submit a ticket for you. For more information, see Getting Administrator Support.

It's helpful to provide your administrator with the following information to include in the ticket:

  • A detailed description of your issue.

  • The time the issue occured, including your time zone.

  • Your Amazon Chime version. To find your version number:

    • In Windows, choose Help, About Amazon Chime.

    • In OSX, choose Amazon Chime, About Amazon Chime.

    • In iOS and Android, choose Settings, About.

  • The Log Reference ID. To find this ID:

    • In Windows and OSX, choose Help, Send Diagnostic Logs.

    • In iOS and Android, choose Settings, Send Diagnostic Logs.

  • If your issue is related to a meeting, the Meeting ID.