Create Amazon Connect Flows

A flow defines the customer experience with your contact center from start to finish. Amazon Connect includes a set of default flows so you can quickly set up and run a contact center. However, you may want to create custom flows for your specific scenario.

Contents

• Required permissions
• Default flows
• Sample flows
• Flow block definitions
• Create a flow
• Associate a phone number with a flow
• Flow modules
• Create prompts
• Set up contact transfers
• Set up recording behavior
• Set up queued callback
• Import/export flows
• Add an Amazon Lex bot
• Invoke Lambda functions
• Live media streaming of customer audio
• Encrypt customer input
• Track events in flows
• Use contact attributes
• Migrate flows