ContactSearchSummary

Information about the agent who accepted the contact.

Type: ContactSearchSummaryAgentInfo object

Required: No

The Amazon Resource Name (ARN) of the contact.

Type: String

Required: No

How the contact reached your contact center.

Type: String

Valid Values: VOICE | CHAT | TASK | EMAIL

Required: No

The timestamp when the customer endpoint disconnected from Amazon Connect.

Type: Timestamp

Required: No

The identifier of the contact summary.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

If this contact is related to other contacts, this is the ID of the initial contact.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

Indicates how the contact was initiated.

Type: String

Valid Values: INBOUND | OUTBOUND | TRANSFER | QUEUE_TRANSFER | CALLBACK | API | DISCONNECT | MONITOR | EXTERNAL_OUTBOUND | WEBRTC_API | AGENT_REPLY | FLOW

Required: No

The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

Type: Timestamp

Required: No

If this contact is not the first contact, this is the ID of the previous contact.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

If this contact was queued, this contains information about the queue.

Type: ContactSearchSummaryQueueInfo object

Required: No

The timestamp, in Unix epoch time format, at which to start running the inbound flow.

Type: Timestamp

Required: No

Set of segment attributes for a contact.

Type: String to ContactSearchSummarySegmentAttributeValue object map

Key Length Constraints: Minimum length of 1. Maximum length of 128.

Required: No