ReleasePhoneNumber
Releases a phone number previously claimed to an Amazon Connect instance or traffic distribution group. You can call this API only in the AWS Region where the number was claimed.
Important
To release phone numbers from a traffic distribution group, use the ReleasePhoneNumber API, not the
Amazon Connect admin website.
After releasing a phone number, the phone number enters into a cooldown period of 30 days. It cannot be searched for or claimed again until the period has ended. If you accidentally release a phone number, contact AWS Support.
If you plan to claim and release numbers frequently during a 30 day period, contact us for a service quota exception. Otherwise, it is possible you will be blocked from claiming and releasing any more numbers until 30 days past the oldest number released has expired.
By default you can claim and release up to 200% of your maximum number of active phone numbers during any 30 day period. If you claim and release phone numbers using the UI or API during a rolling 30 day cycle that exceeds 200% of your phone number service level quota, you will be blocked from claiming any more numbers until 30 days past the oldest number released has expired.
For example, if you already have 99 claimed numbers and a service level quota of 99 phone numbers, and in any 30 day period you release 99, claim 99, and then release 99, you will have exceeded the 200% limit. At that point you are blocked from claiming any more numbers until you open an AWS support ticket.
Request Syntax
DELETE /phone-number/PhoneNumberId?clientToken=ClientToken HTTP/1.1
URI Request Parameters
The request uses the following URI parameters.
- ClientToken
-
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the AWS SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs
. Length Constraints: Maximum length of 500.
- PhoneNumberId
-
A unique identifier for the phone number.
Required: Yes
Request Body
The request does not have a request body.
Response Syntax
HTTP/1.1 200
Response Elements
If the action is successful, the service sends back an HTTP 200 response with an empty HTTP body.
Errors
For information about the errors that are common to all actions, see Common Errors.
- AccessDeniedException
-
You do not have sufficient permissions to perform this action.
HTTP Status Code: 403
- IdempotencyException
-
An entity with the same name already exists.
HTTP Status Code: 409
- InternalServiceException
-
Request processing failed because of an error or failure with the service.
HTTP Status Code: 500
- InvalidParameterException
-
One or more of the specified parameters are not valid.
HTTP Status Code: 400
- ResourceInUseException
-
That resource is already in use. Please try another.
HTTP Status Code: 409
- ResourceNotFoundException
-
The specified resource was not found.
HTTP Status Code: 404
- ThrottlingException
-
The throttling limit has been exceeded.
HTTP Status Code: 429
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
