Categories
Provides the category rules that are used to automatically categorize contacts based on uttered keywords and phrases.
Contents
- MatchedCategories
-
The category rules that have been matched in the analyzed segment.
Type: Array of strings
Array Members: Minimum number of 0 items. Maximum number of 150 items.
Length Constraints: Minimum length of 1. Maximum length of 256.
Pattern:
.*\S.*Required: Yes
- MatchedDetails
-
The category rule that was matched and when it occurred in the transcript.
Type: String to CategoryDetails object map
Map Entries: Minimum number of 0 items. Maximum number of 150 items.
Key Length Constraints: Minimum length of 1. Maximum length of 256.
Key Pattern:
.*\S.*Required: Yes
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
