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AWS GovCloud (US)
User Guide

Signing Up for AWS GovCloud (US) Customer Support

AWS Support is available for the AWS GovCloud (US) Region. As an AWS GovCloud (US) customer, you can access the AWS Support engineers 24 hours a day by phone, email, and chat. In cases where export controls are a concern, AWS routes cases to ITAR-vetted and trained support engineers who understand the sensitivity around export controls. AWS GovCloud (US) protected resources are accessible only by ITAR-vetted and trained support engineers. However, non-vetted personnel can assist with basic support cases that do not contain protected resources. For more information see AWS GovCloud (US) Region Support.

To sign up for AWS Customer Support for the AWS GovCloud (US) Region, go to the customer support sign up page. You sign up for support by using the standard AWS root account credentials that are associated with your AWS GovCloud (US) account. You can sign up for Business Level support or submit a request for Enterprise Level support by completing the Enterprise Support form.

Note

Your premium support options are associated with your standard AWS account but also apply to your AWS GovCloud (US) account. If you already have support on your standard AWS account, you aren't required to sign up for support again.

To open a new case, sign in to the Support Center with your standard AWS root account credentials. If you are opening a case for your AWS GovCloud (US) account, include a note that this case is for your AWS GovCloud (US) account, and include your AWS GovCloud (US) account ID. Do not enter any ITAR-regulated data in the case.

Customer Support Differences for the AWS GovCloud (US) Region

  • The Customer Support Center is available only through the standard AWS account that is associated with your AWS GovCloud (US) account.

  • Some Premium Support features, such as some AWS Trusted Advisor checks, are not available for your AWS GovCloud (US) account.

  • The Service Health Dashboard for the AWS GovCloud (US) Region can be found at http://status.aws.amazon.com/govcloud.

  • The AWS GovCloud (US) Region does not have a dedicated forum area.

  • AWS accounts with an associated AWS GovCloud (US) account are prohibited from uploading attachments in Support Center.