Class: Aws::Support::Types::CaseDetails

Inherits:
Struct
  • Object
show all
Defined in:
gems/aws-sdk-support/lib/aws-sdk-support/types.rb

Overview

A JSON-formatted object that contains the metadata for a support case. It is contained in the response from a DescribeCases request. CaseDetails contains the following fields:

  • caseId - The support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47.

  • categoryCode - The category of problem for the support case. Corresponds to the CategoryCode values returned by a call to DescribeServices.

  • displayId - The identifier for the case on pages in the Amazon Web Services Support Center.

  • language - The language in which Amazon Web Services Support handles the case. Amazon Web Services Support currently supports Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”). You must specify the ISO 639-1 code for the language parameter if you want support in that language.

  • nextToken - A resumption point for pagination.

  • recentCommunications - One or more Communication objects. Fields of these objects are attachments, body, caseId, submittedBy, and timeCreated.

  • serviceCode - The identifier for the Amazon Web Services service that corresponds to the service code defined in the call to DescribeServices.

  • severityCode - The severity code assigned to the case. Contains one of the values returned by the call to DescribeSeverityLevels. The possible values are: low, normal, high, urgent, and critical.

  • status - The status of the case in the Amazon Web Services Support Center. Valid values:

    • opened

    • pending-customer-action

    • reopened

    • resolved

    • unassigned

    • work-in-progress

  • subject - The subject line of the case.

  • submittedBy - The email address of the account that submitted the case.

  • timeCreated - The time the case was created, in ISO-8601 format.

See Also:

Constant Summary collapse

SENSITIVE = 
[]

Instance Attribute Summary collapse

Instance Attribute Details

#case_id ⇒ String

The support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47

Returns:

  • (String) 


379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
 
# File 'gems/aws-sdk-support/lib/aws-sdk-support/types.rb', line 379

class CaseDetails < Struct.new(
  :case_id,
  :display_id,
  :subject,
  :status,
  :service_code,
  :category_code,
  :severity_code,
  :submitted_by,
  :time_created,
  :recent_communications,
  :cc_email_addresses,
  :language)
  SENSITIVE = []
  include Aws::Structure
end

#category_code ⇒ String

The category of problem for the support case.

Returns:

  • (String) 


379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
 
# File 'gems/aws-sdk-support/lib/aws-sdk-support/types.rb', line 379

class CaseDetails < Struct.new(
  :case_id,
  :display_id,
  :subject,
  :status,
  :service_code,
  :category_code,
  :severity_code,
  :submitted_by,
  :time_created,
  :recent_communications,
  :cc_email_addresses,
  :language)
  SENSITIVE = []
  include Aws::Structure
end

#cc_email_addresses ⇒ Array<String>

The email addresses that receive copies of communication about the case.

Returns:

  • (Array<String>) 


379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
 
# File 'gems/aws-sdk-support/lib/aws-sdk-support/types.rb', line 379

class CaseDetails < Struct.new(
  :case_id,
  :display_id,
  :subject,
  :status,
  :service_code,
  :category_code,
  :severity_code,
  :submitted_by,
  :time_created,
  :recent_communications,
  :cc_email_addresses,
  :language)
  SENSITIVE = []
  include Aws::Structure
end

#display_id ⇒ String

The ID displayed for the case in the Amazon Web Services Support Center. This is a numeric string.

Returns:

  • (String) 


379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
 
# File 'gems/aws-sdk-support/lib/aws-sdk-support/types.rb', line 379

class CaseDetails < Struct.new(
  :case_id,
  :display_id,
  :subject,
  :status,
  :service_code,
  :category_code,
  :severity_code,
  :submitted_by,
  :time_created,
  :recent_communications,
  :cc_email_addresses,
  :language)
  SENSITIVE = []
  include Aws::Structure
end

#language ⇒ String

The language in which Amazon Web Services Support handles the case. Amazon Web Services Support currently supports Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”). You must specify the ISO 639-1 code for the language parameter if you want support in that language.

Returns:

  • (String) 


379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
 
# File 'gems/aws-sdk-support/lib/aws-sdk-support/types.rb', line 379

class CaseDetails < Struct.new(
  :case_id,
  :display_id,
  :subject,
  :status,
  :service_code,
  :category_code,
  :severity_code,
  :submitted_by,
  :time_created,
  :recent_communications,
  :cc_email_addresses,
  :language)
  SENSITIVE = []
  include Aws::Structure
end

#recent_communications ⇒ Types::RecentCaseCommunications

The five most recent communications between you and Amazon Web Services Support Center, including the IDs of any attachments to the communications. Also includes a nextToken that you can use to retrieve earlier communications.

Returns:



379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
 
# File 'gems/aws-sdk-support/lib/aws-sdk-support/types.rb', line 379

class CaseDetails < Struct.new(
  :case_id,
  :display_id,
  :subject,
  :status,
  :service_code,
  :category_code,
  :severity_code,
  :submitted_by,
  :time_created,
  :recent_communications,
  :cc_email_addresses,
  :language)
  SENSITIVE = []
  include Aws::Structure
end

#service_code ⇒ String

The code for the Amazon Web Services service. You can get a list of codes and the corresponding service names by calling DescribeServices.

Returns:

  • (String) 


379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
 
# File 'gems/aws-sdk-support/lib/aws-sdk-support/types.rb', line 379

class CaseDetails < Struct.new(
  :case_id,
  :display_id,
  :subject,
  :status,
  :service_code,
  :category_code,
  :severity_code,
  :submitted_by,
  :time_created,
  :recent_communications,
  :cc_email_addresses,
  :language)
  SENSITIVE = []
  include Aws::Structure
end

#severity_code ⇒ String

The code for the severity level returned by the call to DescribeSeverityLevels.

Returns:

  • (String) 


379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
 
# File 'gems/aws-sdk-support/lib/aws-sdk-support/types.rb', line 379

class CaseDetails < Struct.new(
  :case_id,
  :display_id,
  :subject,
  :status,
  :service_code,
  :category_code,
  :severity_code,
  :submitted_by,
  :time_created,
  :recent_communications,
  :cc_email_addresses,
  :language)
  SENSITIVE = []
  include Aws::Structure
end

#status ⇒ String

The status of the case.

Valid values:

  • opened

  • pending-customer-action

  • reopened

  • resolved

  • unassigned

  • work-in-progress

Returns:

  • (String) 


379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
 
# File 'gems/aws-sdk-support/lib/aws-sdk-support/types.rb', line 379

class CaseDetails < Struct.new(
  :case_id,
  :display_id,
  :subject,
  :status,
  :service_code,
  :category_code,
  :severity_code,
  :submitted_by,
  :time_created,
  :recent_communications,
  :cc_email_addresses,
  :language)
  SENSITIVE = []
  include Aws::Structure
end

#subject ⇒ String

The subject line for the case in the Amazon Web Services Support Center.

Returns:

  • (String) 


379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
 
# File 'gems/aws-sdk-support/lib/aws-sdk-support/types.rb', line 379

class CaseDetails < Struct.new(
  :case_id,
  :display_id,
  :subject,
  :status,
  :service_code,
  :category_code,
  :severity_code,
  :submitted_by,
  :time_created,
  :recent_communications,
  :cc_email_addresses,
  :language)
  SENSITIVE = []
  include Aws::Structure
end

#submitted_by ⇒ String

The email address of the account that submitted the case.

Returns:

  • (String) 


379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
 
# File 'gems/aws-sdk-support/lib/aws-sdk-support/types.rb', line 379

class CaseDetails < Struct.new(
  :case_id,
  :display_id,
  :subject,
  :status,
  :service_code,
  :category_code,
  :severity_code,
  :submitted_by,
  :time_created,
  :recent_communications,
  :cc_email_addresses,
  :language)
  SENSITIVE = []
  include Aws::Structure
end

#time_created ⇒ String

The time that the case was created in the Amazon Web Services Support Center.

Returns:

  • (String) 


379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
 
# File 'gems/aws-sdk-support/lib/aws-sdk-support/types.rb', line 379

class CaseDetails < Struct.new(
  :case_id,
  :display_id,
  :subject,
  :status,
  :service_code,
  :category_code,
  :severity_code,
  :submitted_by,
  :time_created,
  :recent_communications,
  :cc_email_addresses,
  :language)
  SENSITIVE = []
  include Aws::Structure
end