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After you make a successful request to Amazon SES, the service queues your email message for sending. Your message is often sent immediately. At other times, there might be a short delay while the service sends other messages that are queued in front of yours. In any case, you can be assured that your email will be sent.
When Amazon SES sends your message, however, several factors can prevent it from being delivered successfully, and in some cases you will become aware that delivery failed only when the message you send does not arrive. Use the following process to resolve this situation.
Process for Troubleshooting Email that Does Not Arrive
Verify that you made a
Check the sender's email address (the From address) to verify that it is valid. Also check the Return-Path address, which is where bounce messages are sent. If your mail bounced, there will be an explanatory error message there.
Verify that your SPF records are set up correctly. For more information, see Authenticating Email in Amazon SES. Missing or misconfigured SPF records can cause deliverability problems for your email.
Contact the email recipient or the recipient's ISP. Verify that the recipient is using the correct email address, and inquire whether there have been any known delivery problems with the recipient's ISP. Also, determine whether the email did arrive but was filtered as spam.
Check the AWS Service Health Dashboard at http://status.aws.amazon.com to confirm that there is not a known problem with Amazon SES.
If you have signed up for AWS Premium
Support, you can open a new technical support case. In
your correspondence with us, please provide any relevant recipient
addresses, along with any request IDs or message IDs returned from