Return shipping for Snow Family devices

The AWS Snowball Edge device is shipped from and delivered to an AWS data center. The prepaid shipping information on the E Ink screen on the device includes the address to return the AWS Snowball Edge device. The shipping speed for the return matches the original shipping speed when you received the device. You can track status changes using the AWS Snow Family Management Console, and track the package's progress through your region's carrier.

For more information about how to return your AWS Snowball Edge device, see Shipping carriers.

Important

Unless instructed otherwise by AWS, never affix a separate shipping label to the AWS Snowball Edge device. Always use the shipping information that's displayed on the AWS Snowball Edge device E Ink display.

Shipping carriers

When you create a job to order a Snow Family device, you provide the address to ship the AWS Snowball Edge device to. The carrier that supports your region handles the shipping of devices from AWS to you, and from you back to AWS. You can see the outbound shipping information when your job reaches the Preparing shipment status.

There's a tracking number for every AWS Snowball Edge device that's shipped. You can find the tracking number and a link to the tracking website using the AWS Snow Family Management Console job dashboard or the job management API.

These carriers are supported for AWS Snowball Edge devices:

• For India, Blue Dart is the carrier.

• For Korea, Japan, Australia, and Indonesia, Kuehne + Nagel, is the carrier.

• For China and Hong Kong, S.F. Express is the carrier.

• For all other regions, UPS is the carrier.

AWS Snowball Edge UPS pickups in the EU, US, UK, South Africa, and Canada

UPS can often pick up your device in the EU, US, UK, South Africa, and Canada. Here are some helpful guidelines:

• Schedule a pickup with UPS directly, or take the AWS Snowball Edge device to a UPS package drop-off facility to be shipped to AWS.

• The prepaid UPS shipping label on the E Ink display contains the return address for the AWS Snowball Edge device.

• The AWS Snowball Edge device is delivered to an AWS sorting facility and forwarded to a AWS data center. UPS provides you with a tracking number.

Important

Unless instructed otherwise by AWS, never affix a separate shipping label to the AWS Snowball Edge device. Always use the shipping information that is displayed on the device's E Ink display.

UPS ships Snowball Edge devices to the following EU member countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Note

Orders between the United Kingdom and European Union countries are now considered to be international, and require approval through a special international process. If you need to ship your device between the UK and the EU, email us at <[e-mail]> to request a commercial invoice prior to arranging pick up or drop off with UPS.

UPS services for Snow family of products are domestic only within a country.

AWS Snowball Pickups in UK

In the United Kingdom, keep the following information in mind for UPS to pick up a Snowball Edge:

• You arrange for UPS to pick up the AWS Snowball Edge device by scheduling a pickup with UPS directly, or take the AWS Snowball Edge device to a UPS package drop-off facility to be shipped to AWS.

• The prepaid UPS shipping label on the E Ink display contains the correct address to return the AWS Snowball Edge device.

• The AWS Snowball Edge device is delivered to an AWS sorting facility and forwarded to the AWS data center. UPS automatically reports back a tracking number for your job.

Important

Unless personally instructed otherwise by AWS, never affix a separate shipping label to the AWS Snowball Edge device. Always use the shipping information that is displayed on the device's E Ink display.

UPS services for Snow family of products is domestic only within a country.

Note

Since January 2021, UK is no longer a part of EU. Orders between UK and other EU countries are international orders, a non-general Availability process only approved through a special international process. If a customer has been approved and is returning a device from an EU-country back to LHR or from UK back to an EU-country, they must first request a return to <[e-mail]> so a Commercial Invoice can be provided prior to arranging pick up/drop off with UPS.

AWS Snowball pickups in Brazil

Here are some guidelines for UPS to pick up a Snowball Edge device in Brazil:

• When you're ready to return a Snowball Edge device, call 0800-770-9035 to schedule a pickup with UPS.

• Snowball Edge is available domestically within Brazil, which includes 26 states and the Distrito Federal.

• If you have a Cadastro Nacional de Pessoa Juridica (CNPJ) tax ID, be sure that you know this ID before you create your job.

• You should issue the appropriate document to return the Snowball Edge device. Confirm with your tax department which of the following documents is required in your state, according to your Imposto sobre Circulação de Mercadorias e Serviços (ICMS) registration:

  • Within São Paulo – A non-ICMS declaration and an Electronic Tax Invoice (NF-e) are usually required.

  • Outside São Paulo – The following are usually required:

    • A non-ICMS declaration

    • A nota fiscal avulsa

    • An Electronic Tax Invoice (NF-e)

Note

For non-ICMS taxpayer declaration, we recommend that you generate four copies of the declaration: one for your records, and the other three for transport.

AWS Snowball pickups in Australia

In Australia, if you're shipping an AWS Snowball Edge device back to AWS, place the return transport label (found in the pouch containing these instructions) over the E Ink label on the Snow device.

Note

If you didn't receive a return label with your device, email [e-mail] with your device serial number or your reference number.

To arrange the return of the Snow Family device, scan the QR code on the return instructions with your mobile device. On your device, a hyperlink to an email message appears. The message contains information such as email address, subject, and control number or consignment number. Fill in the pickup date, name, and contact details, or provide a new pickup address if there are any changes.

AWS Snowball pickups in India

In India, Blue Dart picks up the Snowballdevice. When you are ready to return your Snowball device, turn it off and prepare it for return shipping. To schedule pickup, email [e-mail] with Snowball Pickup Request in the subject line. In the email, include the following information:

• Job ID – The job ID associated with the Snowball that you want returned to AWS.

• AWS account ID – The ID for the AWS account that created the job.

• Earliest Pickup Time (your local time) – The earliest time of day that you want the Snowball picked up.

• Latest Pickup Time (your local time) – The latest time of day that you want the Snowball picked up.

• Special Instructions (optional) – Any special instructions for picking up the Snowball, including contact details for coordinating pickup.

The Snowball team arranges the pickup with Blue Dart and sends you a confirmation email. Blue Dart provides you with a paper shipping label and picks up the Snowball device.

Important

When using a Snowball in India, remember to file all relevant tax paperwork with your state.

AWS Snowball Edge pickups in Korea

In Korea, Kuehne + Nagel handles your pickups. When you are ready to return your device, send an email to [e-mail] with Snowball Pickup Request in the subject line so we can schedule the pickup for you. In the body of the email, include the following information:

• Job ID – The job ID associated with the Snowball that you want returned to AWS.

• Pickup Address -The address where the device is picked up.

• Pickup Date - The earliest day you would like the device picked up.

• Point of contact details – The name, email address, and local phone number that Kuehne + Nagel can use to get in touch with you if needed.

Soon, you will get a follow-up email from the Snowball team with information regarding the pickup at the address your device you provided. Power cycle the device and be ready for pickup usually between 1300 and 1500.

AWS Snowball Edge pickups in Hong Kong

In Hong Kong, S.F. Express handles your pickups. When you are ready to return your device, send an email to [e-mail] with Snowball Pickup Request in the subject line so we can schedule the pickup for you. In the body of the email, include the following information:

• Job ID

• AWS account ID

• Contact name

• Contact phone number

• Contact email address

• The day you want the device(s) picked up

• Earliest pickup time

• Latest pickup time

• Pickup address

Once you arrange a pickup date with S.F. Express, it can't be rescheduled.

The device will be delivered to AWS by S.F. Express. The S.F. Express tracking number for the return shipment tells you when it was delivered.

AWS Snowball Pickups in Singapore, Japan, and Indonesia

In Singapore, Japan, and Indonesia, when you are ready to return your device, scan the QR code displayed on the return E Ink label with your mobile phone. This will take you directly onto an email template. Please fill in pick up date/time and contact details.

Note

If your pickup address is different from the address where the device was delivered, please add the new address in the email body so the appointed carrier can be informed.

Note

In Japan, the shipping company charges a shipping fee of $120.00. The description of the fee indicates Snowball, but the fee applies to shipping all Snow Family devices.

AWS Snowball receiving and returning in Dubai, United Arab Emirates

Here are some guidelines that you must follow when receiving or returning an AWS Snowball Edge device in Dubai.

Receiving a Snowball Edge device

When receiving a Snowball Edge device in a free zone, when you are notified by UPS that the package is ready for delivery, apply for, obtain, and share the gate pass for your free zone.

If you are in a free zone or in the Mainland, sign the proof of delivery (POD) when you receive the device.

Returning a Snowball Edge device

When returning a Snowball Edge device, arrange for UPS to pick up the device by scheduling a pickup with UPS directly on 600 544 743 or via the UPS website. Ensure the return shipping information is displayed on the E Ink display before the device is picked up. See Returning the Snowball Edge Device. In a free zone, when you are notified that a UPS driver is assigned for pickup of the device, apply for, obtain, and share the Gate Pass for your free zone.

The prepaid UPS shipping information on the E Ink display contains the correct address to return the Snowball Edge device.

The Snowball Edge device is delivered to an AWS sorting facility and forwarded to the AWS data center. UPS automatically provides a tracking number for your job.

Important

Unless personally instructed otherwise by AWS, never affix a separate shipping label to the Snowball Edge device. Always use the shipping label that is displayed on the device's E Ink display.

UPS services for Snow family of products is domestic only within a country.

Shipping speeds

Each country has different shipping speeds available. These shipping speeds are based on the country in which you're shipping an AWS Snowball Edge device. Shipping speeds are as follows:

• Australia, Japan, Singapore, Indonesia, S.Korea – When shipping within these countries, you have access to the standard shipping speed of 1 – 3 days.

• Brazil – When shipping within Brazil, you have access to UPS Domestic Express Saver shipping, which delivers within two business days during commercial hours. Shipping speeds might be affected by interstate border delays.

• European Union (EU) – When shipping to any of the countries within the EU, you have access to express shipping. Typically, AWS Snowball Edge devices shipped express are delivered in about a day. In addition, most countries in the EU have access to standard shipping, which typically takes less than a week, one way.

• Hong Kong – When shipping within Hong Kong, you have access to express shipping.

• India – When shipping within India, Snowball Edge devices are sent out within 7 working days of AWS receiving all related tax documents.

• Dubai, United Arab Emirates - You have access to Courier Express Saver shipping.

• United Kingdom (UK) – When shipping within the UK, you have access to express shipping. Typically, Snowball Edge devices shipped express are delivered in about a day. In addition, you have access to standard shipping, which typically takes less than a week, one way.

• United States of America (US) and Canada – When shipping in the US or in Canada, you have access to one-day shipping and two-day shipping.