AWS::Connect::RoutingProfile RoutingProfileQueueConfig

Contains information about the queue and channel for which priority and delay can be set.

Syntax

To declare this entity in your AWS CloudFormation template, use the following syntax:

JSON

{
  "Delay" : Integer,
  "Priority" : Integer,
  "QueueReference" : RoutingProfileQueueReference
}

YAML

  Delay: Integer
  Priority: Integer
  QueueReference: 
    RoutingProfileQueueReference

Properties

Delay

The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide.

Required: Yes

Type: Integer

Minimum: 0

Maximum: 9999

Update requires: No interruption

Priority

The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay.

Required: Yes

Type: Integer

Minimum: 1

Maximum: 99

Update requires: No interruption

QueueReference

Contains information about a queue resource.

Required: Yes

Type: RoutingProfileQueueReference

Update requires: No interruption