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Interface Categories

Provides the category rules that are used to automatically categorize contacts based on uttered keywords and phrases.

Hierarchy

  • Categories

Index

Properties

MatchedCategories

MatchedCategories: string[] | undefined

The category rules that have been matched in the analyzed segment.

MatchedDetails

MatchedDetails: Record<string, CategoryDetails> | undefined

The category rule that was matched and when it occurred in the transcript.