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Interface Transcript

A list of messages in the session.

Hierarchy

  • Transcript

Index

Properties

BeginOffsetMillis

BeginOffsetMillis: number | undefined

The beginning offset in the contact for this transcript.

Content

Content: string | undefined

The content of the transcript.

EndOffsetMillis

EndOffsetMillis: number | undefined

The end offset in the contact for this transcript.

Id

Id: string | undefined

The identifier of the transcript.

Optional IssuesDetected

IssuesDetected: IssueDetected[]

List of positions where issues were detected on the transcript.

ParticipantId

ParticipantId: string | undefined

The identifier of the participant.

ParticipantRole

ParticipantRole: string | undefined

The role of participant. For example, is it a customer, agent, or system.

Sentiment

Sentiment: SentimentValue | string | undefined

The sentiment of the detected for this piece of transcript.