GetMatches returns potentially matching profiles, based on the results of the latest run of a machine learning process.
The process of matching duplicate profiles. If
true, Amazon Connect Customer Profiles starts a weekly
batch process called Identity Resolution Job. If you do not specify a date and time for Identity Resolution Job to run, by default it runs every
Saturday at 12AM UTC to detect duplicate profiles in your domains.
After the Identity Resolution Job completes, use the
API to return and review the results. Or, if you have configured
ExportingConfig in the
MatchingRequest, you can download the results from
Amazon Connect uses the following profile attributes to identify matches:
For example, two or more profiles—with spelling mistakes such as John Doe and Jhn Doe, or different casing email addresses such as JOHN_DOE@ANYCOMPANY.COM and firstname.lastname@example.org, or different phone number formats such as 555-010-0000 and +1-555-010-0000—can be detected as belonging to the same customer John Doe and merged into a unified profile.