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A word, phrase, or punctuation mark in your Call Analytics transcription output, along with various associated attributes, such as confidence score, type, and start and end times.

Hierarchy

  • CallAnalyticsItem

Properties

BeginOffsetMillis?: number

The time, in milliseconds, from the beginning of the audio stream to the start of the identified item.

Confidence?: number

The confidence score associated with a word or phrase in your transcript.

Confidence scores are values between 0 and 1. A larger value indicates a higher probability that the identified item correctly matches the item spoken in your media.

Content?: string

The word or punctuation that was transcribed.

EndOffsetMillis?: number

The time, in milliseconds, from the beginning of the audio stream to the end of the identified item.

Stable?: boolean

If partial result stabilization is enabled, Stable indicates whether the specified item is stable (true) or if it may change when the segment is complete (false).

Type?: string

The type of item identified. Options are: PRONUNCIATION (spoken words) and PUNCTUATION.

VocabularyFilterMatch?: boolean

Indicates whether the specified item matches a word in the vocabulary filter included in your Call Analytics request. If true, there is a vocabulary filter match.