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Interface SentimentFilter

Flag the presence or absence of specific sentiments detected in your Call Analytics transcription output.

Rules using SentimentFilter are designed to match:

  • The presence or absence of a positive sentiment felt by the customer, agent, or both at specified points in the call

  • The presence or absence of a negative sentiment felt by the customer, agent, or both at specified points in the call

  • The presence or absence of a neutral sentiment felt by the customer, agent, or both at specified points in the call

  • The presence or absence of a mixed sentiment felt by the customer, the agent, or both at specified points in the call

See Rule criteria for examples.

Hierarchy

  • SentimentFilter

Index

Properties

Optional AbsoluteTimeRange

AbsoluteTimeRange: AbsoluteTimeRange

Allows you to specify a time range (in milliseconds) in your audio, during which you want to search for the specified sentiments. See for more detail.

Optional Negate

Negate: undefined | false | true

Set to TRUE to flag the sentiments you didn't include in your request. Set to FALSE to flag the sentiments you specified in your request.

Optional ParticipantRole

ParticipantRole: ParticipantRole | string

Specify the participant you want to flag. Omitting this parameter is equivalent to specifying both participants.

Optional RelativeTimeRange

RelativeTimeRange: RelativeTimeRange

Allows you to specify a time range (in percentage) in your media file, during which you want to search for the specified sentiments. See for more detail.

Sentiments

Sentiments: (SentimentValue | string)[] | undefined

Specify the sentiments you want to flag.