ECO service description

EDI Cloud Operations (ECO) provides operational solutions and support for EDI on AWS.

Incident management response time

Incidents that you create in the AWS Support Center or AWS Support API have different classifications from incidents that you create in the AMS console.

Incident priority	Response time
Priority 1 Incident (High)	<= 15 mins
Priority 2 Incident (Medium)	<= 4 hours
Priority 3 Incident (Low)	<= 12 hours