AWS Identity and Access Management
User Guide

Deactivating MFA Devices

If an IAM user in your account is having trouble signing in with a multi-factor authentication (MFA) device, you can deactivate the device. This allows the user to sign in without using MFA. You might do this as a temporary solution while the MFA device is replaced, or if the device is temporarily unavailable. However, we recommend that you enable a new device for the user as soon as possible. To learn how to enable a new MFA device, see Enabling MFA Devices.


If you use the API or CLI to delete a user from your AWS account, you must deactivate or delete the user's MFA device as part of the process of removing the user. For more information about deleting users, see Managing IAM Users.

To deactivate an MFA device for a user (console)

  1. Sign in to the AWS Management Console and open the IAM console at

  2. In the navigation pane, choose Users.

  3. To deactivate the MFA device for a user, choose the name of the user whose MFA you want to remove.

  4. Choose the Security credentials tab. Next to Assigned MFA device, choose the pencil icon ( ).

  5. In the Manage MFA Device wizard, choose Deactivate MFA device, and then choose Next Step.

    The device is removed from AWS and cannot be used to sign in or authenticate requests until it is reactivated and associated with an AWS user or AWS account root user.

To deactivate the MFA device for your AWS account root user (console)

  1. Use your AWS account root user credentials to sign in to the AWS Management Console.


    To manage MFA devices for the AWS account, you must sign in to AWS with your AWS account root user credentials. You cannot manage MFA devices for the root user with other credentials.

  2. On the navigation bar, choose your account name, and then choose Security Credentials. If a prompt appears, choose Continue to Security Credentials.

          Security Credentials in the navigation menu
  3. Expand the Multi-Factor Authentication (MFA) section.

  4. In the row for the MFA device that you want to deactivate, choose Deactivate.

The MFA device is deactivated for the AWS account.

To deactivate an MFA device for a user (AWS CLI, Tools for Windows PowerShell, or AWS API)