Troubleshooting
The following documentation covers how to troubleshoot issues that might occur when enabling ROSA and provisioning ROSA clusters.
Topics
Support for ROSA
With ROSA, you can receive troubleshooting support from AWS Support and the Red Hat support teams. Support cases can be opened with either organization, and are routed to the correct team to resolve your issue.
AWS Support
An AWS Business or Enterprise Support plan is not required to obtain support from AWS for ROSA, but we recommend that ROSA customers enable at least AWS Business Support for 24X7 access to technical support and architectural guidance. For more information about AWS Support plans, see AWS Support
For steps to enable an AWS Support plan, see How do I sign up for an AWS Support plan?
For information about creating an AWS Support case, see Creating support cases and case management.
Red Hat Support
ROSA includes Red Hat Premium Support. To receive Red Hat Premium Support, navigate to the Red Hat Customer Portal
