Troubleshooting

The following documentation covers how to troubleshoot issues that might occur when enabling ROSA and provisioning ROSA clusters.

Topics

• Support for ROSA
• Troubleshoot ROSA enablement errors in the ROSA console
• Troubleshoot ROSA cluster provisioning issues
• Troubleshoot non-STS ROSA cluster issues

Support for ROSA

With ROSA, you can also receive troubleshooting support from AWS Support and the Red Hat support teams. Support cases can be opened with either organization, and are routed to the correct team to resolve your issue.

AWS Support

To receive AWS Support, you must first enable AWS Business, Enterprise On-Ramp, or Enterprise support plans. For more information about AWS Support plans, see AWS Support.

For steps to enable an AWS Support plan, see How do I sign up for an AWS Support plan?

For information about creating a support case, see Creating support cases and case management.

Red Hat Support

ROSA includes Red Hat Premium Support. To receive Red Hat Premium Support, navigate to the Red Hat Customer Portal and use the support case tool to create a support ticket. For more information, see How to engage with Red Hat support.