Troubleshooting
The following documentation covers how to troubleshoot issues that might occur when enabling ROSA and provisioning ROSA clusters.
Topics
Support for ROSA
With ROSA, you can also receive troubleshooting support from AWS Support and the Red Hat support teams. Support cases can be opened with either organization, and are routed to the correct team to resolve your issue.
AWS Support
To receive AWS Support, you must first enable AWS Business, Enterprise On-Ramp, or Enterprise support plans. For more information about AWS Support plans, see AWS Support
For steps to enable an AWS Support plan, see How do I sign up for an AWS Support plan?
For information about creating a support case, see Creating support cases and case management.
Red Hat Support
ROSA includes Red Hat Premium Support. To receive Red Hat Premium Support, navigate to the Red Hat Customer Portal