Troubleshooting - Red Hat OpenShift Service on AWS


The following documentation covers how to troubleshoot issues that might occur when enabling ROSA and provisioning ROSA clusters.

Support for ROSA

With ROSA, you can receive troubleshooting support from AWS Support and the Red Hat support teams. Support cases can be opened with either organization, and are routed to the correct team to resolve your issue.

AWS Support

An AWS Business or Enterprise Support plan is not required to obtain support from AWS for ROSA, but we recommend that ROSA customers enable at least AWS Business Support for 24X7 access to technical support and architectural guidance. For more information about AWS Support plans, see AWS Support.

For steps to enable an AWS Support plan, see How do I sign up for an AWS Support plan?

For information about creating an AWS Support case, see Creating support cases and case management.

Red Hat Support

ROSA includes Red Hat Premium Support. To receive Red Hat Premium Support, navigate to the Red Hat Customer Portal and use the support case tool to create a support ticket. For more information, see How to engage with Red Hat support.