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Amazon Route 53
Developer Guide (API Version 2013-04-01)

Contacting Customer Support About Domain Registration Issues

AWS provides free customer support for issues related to domain registration, for example, issues with the following:

  • Transferring domains to or from Amazon Route 53

  • Changing the owner of a domain

  • Changing contact information for the owner of a domain

  • Resending confirmation and authorization emails

  • Renewing a domain

  • Deleting a domain or disabling automatic renewal after you close your AWS account

To contact customer support about these and other issues related to domain registration, perform the applicable procedure.

Contacting Customer Support When You Can Sign In to Your AWS Account

To contact customer support when you're able to sign in to your AWS account, perform the following procedure:

  1. Using the AWS account that the domain is currently registered to, sign in to the AWS Support Center.

    Important

    You must sign in by using the root account that the domain is currently registered to. This requirement prevents unauthorized users from hijacking your account.

  2. Specify the following values:

    Regarding

    Accept the default value of Account and Billing Support.

    Service

    Accept the default value of Billing.

    Category

    Accept the default value of Domain name registration issue.

    Severity

    Choose the applicable severity.

    Subject

    Type a brief summary of the issue.

    Description

    Describe the issue that you're having in more detail, and attach any relevant documents or screenshots.

    Contact method

    Choose a contact method, Web or Phone. If you choose Web, we'll contact you using the email address that's associated with your AWS account. If you choose Phone, enter the applicable values.

  3. Choose Submit.

Contacting Customer Support When You Can't Sign in to Your AWS Account

To contact customer support when you can't sign in to your AWS account, perform the following procedure:

  1. Go to the I'm an AWS customer and I'm looking for billing or account support page.

  2. Fill out the form.

  3. Choose Submit.