AWS Documentation » Amazon Route 53 » Developer Guide » Registering Domain Names Using Amazon Route 53 » Contacting AWS Support About Domain Registration Issues

Contacting AWS Support About Domain Registration Issues

AWS provides a Basic support plan, free of charge, for all AWS customers. The plan includes assistance for the following issues related to domain registration:

• Transferring domains to or from Amazon Route 53

• Transferring domains between AWS accounts

• Increasing limits on Route 53 entities, such as the number of domains that you can register (See Limits.)

• Changing the owner of a domain

• Changing contact information for the owner of a domain

• Resending confirmation and authorization emails

• Renewing domains

• Restoring expired domains

• Getting information about Route 53 billing

• Providing proof of identity for .uk domains

• Deleting domains or disabling automatic renewal after you close your AWS account

To contact AWS Support about these and other issues related to domain registration, perform the applicable procedure.

Contacting AWS Support When You Can Sign In to Your AWS Account

To contact AWS Support when you're able to sign in to your AWS account, perform the following procedure:

1. Using the AWS account that the domain is currently registered to, sign in to the AWS Support Center.

   Important

   You must sign in by using the root account that the domain is currently registered to. This requirement prevents unauthorized users from hijacking your account.

2. Specify the following values:

   Regarding

   Accept the default value of Account and Billing Support.

   Service

   Accept the default value of Billing.

   Category

   Accept the default value of Domain name registration issue.

   Severity

   Choose the applicable severity.

   Subject

   Enter a brief summary of the issue.

   Description

   Describe the issue that you're having in more detail, and attach any relevant documents or screenshots.

   Contact method

   Choose a contact method, Web or Phone. If you choose Web, we'll contact you using the email address that's associated with your AWS account. If you choose Phone, enter the applicable values.

3. Choose Submit.

Contacting AWS Support When You Can't Sign in to Your AWS Account

To contact AWS Support when you can't sign in to your AWS account, perform the following procedure:

1. Go to the I'm an AWS customer and I'm looking for billing or account support page.

2. Fill out the form.

3. Choose Submit.