Alexa for Business
Administration Guide

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Compatible Conference Devices

Alexa for Business supports the following video conferencing systems and in-room control systems:

Device model Requirements
Cisco/Tandberg SX, EX, DX, MX, C Firmware must be TC7.3 or CE8.0+
Cisco Webex Room Kit Firmware must be CE8.0+
Zoom Rooms

Zoom Rooms for Mac version 4.1.20278.0206 or higher

Zoom Rooms for PC version 4.1.22620.0319 or higher

Crestron 3-Series Please contact a Creston-certified installer
Polycom Group Series 310, 500, 700
Polycom Trio 8500 and 8000 Firmware must be 5.9.0 or higher

When the room doesn’t contain any of the supported video conferencing or in-room control systems, you can use the Echo device as a speaker phone to dial into meetings. In this case, the Echo device uses Alexa Calling and Messaging, and makes a PSTN call to the phone number specified in your conference provider settings. Currently, the Echo device can call phone numbers in the US, Canada, and Mexico.

The following diagram shows how Alexa for Business controls your conference devices.


                    How Alexa for Business controls your conference devices

For more information, see Getting Started with Shared Devices or the documentation provided by the device manufacturer.