Alexa for Business
Administration Guide

Conference Providers

To use Alexa for Business to join meetings from the conference devices in your meeting rooms, set up your conference provider. Alexa for Business offers a list of built-in conference providers, including Amazon Chime, Cisco WebEx, and Zoom. If you conference provider isn't listed, choose Custom conference provider and specify the details.

The conference provider contains the following settings:

  • Provider name and meeting

  • PSTN dial-in

  • SIP/H323 dial-in

When you ask Alexa to join a meeting, Alexa searches for a scheduled meeting on the calendar that you can join. If there's no meeting on the calendar or the user declines to join it, Alexa asks the user for dial-in information to join a one-time meeting. The provider name and meeting settings are used during this exchange. The following table provides examples of what you can say to Alexa to start meetings.

Example Dialogues

Description Dialogue
Amazon Chime is set up as the conference provider and no meeting PIN is required.

User: “Alexa, start my meeting”

Alexa: “There is no meeting on the calendar. What is your <Amazon Chime> meeting ID?”

A meeting PIN is optional.

User: “Alexa, start my meeting.”

Alexa: “There is no meeting on the calendar. What is your <provider name> meeting ID?”

User: “123456789.”

Alexa: “Do you have a meeting PIN?”

User: “Yes.”

Alexa: “What is your meeting PIN?”

User: “5678.”

Alexa: “OK, joining your meeting.”

A meeting PIN is required.

User: “Alexa, start my meeting.”

Alexa: “There is no meeting on the calendar. What is your <provider name> meeting ID?”

User: “123456789.”

Alexa: “What is your meeting PIN?”

User: “5678.”

Alexa: “OK, joining your meeting.”