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Alexa for Business
Administration Guide

Managing Calling

You can make calls from your shared devices with Alexa for Business. You can either call a contact that you defined in the Alexa for Business console by saying the name out loud, or call a number by saying the number out loud. For example, you can say “Alexa, call helpdesk” or “Alexa, call 206-555-0126.”

Note

The following types of calls are currently not supported:

  • Emergency services numbers (for example, “911”)

  • Premium-rate numbers (for example, “1-900” numbers or toll numbers)

  • N-1-1 numbers or abbreviated dial codes (for example, “211” or “411”)

  • International numbers (numbers outside of the US, Canada, or Mexico)

  • Dial-by-letter numbers (for example, “1-800-FLOWERS”)

To configure Alexa for Business to make calls using an Echo device

  1. Open the Alexa for Business console at https://console.aws.amazon.com/a4b/.

  2. Choose Room profiles, select the name of the room profile associated with your rooms, and enable Outbound calling.