Alexa for Business
Administration Guide

Managing Calling

You can make calls from your shared devices with Alexa for Business. You can either call a contact that you defined in the Alexa for Business console by saying the name out loud, or call a number by saying the number out loud. For example, you can say “Alexa, call helpdesk” or “Alexa, call 206-555-0126.”


The following types of calls are currently not supported:

  • Emergency services numbers (for example, “911”)

  • Premium-rate numbers (for example, “1-900” numbers or toll numbers)

  • N-1-1 numbers or abbreviated dial codes (for example, “211” or “411”)

  • International numbers (numbers outside of the US, Canada, or Mexico)

  • Dial-by-letter numbers (for example, “1-800-FLOWERS”)

To configure Alexa for Business to make calls using an Echo device

  1. Open the Alexa for Business console at

  2. Choose Room profiles, select the name of the room profile associated with your rooms, and enable Outbound calling.