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Alexa for Business
Administration Guide

Use Zoom Rooms with Alexa for Business

You can connect Alexa for Business to your Zoom Rooms system to control meetings using your voice.

To use the integration, make sure you're using:

  • Zoom Rooms for macOS: Version 4.1.20278.0206 or higher

  • Zoom Rooms for PC: Version 4.1.22620.0319 or higher

To integrate Alexa for Business with your Zoom Rooms system

  1. Prepare for integration:

    1. Set up your Echo device. For more information, see Getting Started with Shared Devices.

    2. Create a new skill group for the Zoom Alexa skill. For more information, see Managing Skill Groups.

    3. Create a room in Alexa for Business, add the skill group, and assign the Echo device to the room. For more information, see Managing Rooms.

    4. If you're using Office 365 or Microsoft Exchange as your calendar system, link your calendar to Alexa for Business. For more information, see Link Alexa for Business to Your Calendar System.

      Note

      The Zoom Alexa skill can only join scheduled meetings from the G-Suite calendar resource that's integrated with your zoom room. Linking your Office 365 or Microsoft Exchange calendar to Alexa for Business enables you to continue to join scheduled meetings.

  2. Set up Zoom as a conferencing provider:

    1. Open the Alexa for Business console at https://console.aws.amazon.com/a4b/.

    2. Choose Conference settings, Add provider, Zoom and save the settings.

  3. Enable the Zoom for Alexa skill:

    1. Open the Alexa for Business console at https://console.aws.amazon.com/a4b/.

    2. Choose Conference settings, Zoom for Alexa in the list of conference equipment, and Enable.

    3. When you're prompted to link an account, sign in with the Zoom account where you registered your Zoom Rooms, and choose Authorize to complete the account linking.

    4. Choose Skills, Enabled skills, and then select the skill.

    5. Choose Assign to skill group, and choose the skill group associated with the rooms where you want to use Zoom.

  4. Configure the skill for your room:

    1. Open the Alexa for Business console at https://console.aws.amazon.com/a4b/.

    2. Choose Rooms, open the room where you want to use Zoom integration, and choose Skills.

    3. Choose the pencil icon to edit the skill configuration.

    4. For the Scope value, type the name of a Zoom room that already exists or will be created in the Zoom web portal.

      Note

      The scope value doesn’t allow any spaces. If the Zoom room name contains a space, edit the name to contain – or _.

  5. Discover your Zoom Room device:

    1. Open the Alexa for Business console at https://console.aws.amazon.com/a4b/.

    2. Choose Rooms, open the room, and in the Alexa Devices section, verify that the status is Synced.

    3. Choose Smart Home devices, Discover devices.

    4. If your Zoom Rooms configuration is successfully set up, your Zoom Rooms system displays in the list.

You can now control your Zoom Rooms by talking to Alexa. For example, say “Alexa, start my meeting” or “Alexa, join my meeting.”

When a scheduled meeting associated with your Zoom Room is found on the calendar, you are prompted to join this meeting. If you don’t want to join the scheduled meeting, you can either start an instant meeting by using the meeting ID 123, or join your personal meeting room by speaking your personal, 10-digit meeting ID.

If you encounter any of the following issues, try the these resolutions:

  • Alexa says that the Zoom room isn't found:

    Make sure that the account used for account linking is the same as the account that you used to sign into your Zoom room.

  • Alexa can't find an upcoming event on your calendar:

    Make sure that the meeting on your calendar was scheduled as a Zoom meeting.

  • Alexa says “It looks like the conference provider is invalid”:

    Make sure that you have the latest version of the Zoom Rooms software.