Troubleshooting issues with the AWS account sign-in

Use the information here to help you troubleshoot issues related to signing in as a user in your AWS account.

Note

This topic is about signing in to an Amazon Web Services account. If you're having trouble signing in to your Amazon.com shopping account, see Amazon Customer Service instead.

I need my AWS account ID or alias

If you're an AWS Identity and Access Management (IAM) user and you're not signed in, you must ask your administrator for the AWS account ID or AWS account alias. You need this information, plus your IAM user name and password, to sign in to an AWS account.

I forgot my IAM user name or password

If you're an IAM user, your administrator provides your credentials. If you forget your password, you must ask your administrator to reset it.

For security purposes, AWS doesn't have access to view, provide, or change your credentials.