Get the initial ID of the contact in Amazon Connect Agent Workspace

Returns the original (initial) contact id from which this contact was transferred in Amazon Connect Agent Workspace, or none if this is not an internal Connect transfer. This is typically a contact owned by another agent, thus this agent will not be able to manipulate it. It is for reference and association purposes only, and can be used to share data between transferred contacts externally if it is linked by originalContactId.

async getInitialContactId(contactId: string): Promise<string | null>      
                

Permissions required:

Contact.Details.View