Get the queue of the contact in Amazon Connect Agent Workspace - Agent Workspace

Get the queue of the contact in Amazon Connect Agent Workspace

Returns the queue associated with the contact in Amazon Connect Agent Workspace. The Queue object has the following fields:

  • name: The name of the queue.

  • queueARN: The ARN of the queue.

  • queueId: Alias for queueARN.


async getQueue(contactId: string): Promise<Queue>

Permissions required:


Contact.Details.View