Troubleshooting your SharePoint (Online) connector - Amazon Q Business

Troubleshooting your SharePoint (Online) connector

The following table provides information about error codes you may see for the Microsoft SharePoint connector and suggested troubleshooting actions.

Error code Error message Suggested resolution
SPE-5001 Authentication failed. Configuration might contain wrong credentials. Provide valid credentials like username, password or client Id, client secret and tenant Id.
SPE-5002 There was a problem while connecting to Host Url and/or Domain. hostUrl and/or domain values might be incorrect. Provide valid Host URL or Domain.
SPE-5003 Provided URL is incorrect Provide correct URL.
SPE-5004 Inet Address validation Failed. Provide valid Inet Address
SPE-5005 Failed : HTTP protocol violation has occurred. Try running the connector again.
SPE-5006 Cannot connect to proxy. Check the proxy configurations. Provide valid Proxy configuration details.
SPE-5007 Proxy port is invalid. Check the proxy port. Provide valid Proxy port.
SPE-5008 Valid SSL Certificate could not be found for connector. Provide valid SSL certificate.
SPE-5009 There was a problem while connecting to LDAP. Check LDAP configuration. Provide valid LDAP configuration details.
SPE-5100 There was a problem while retrieving repositoryId. Repository ID might be empty or null. Ensure that repository Id must not be null or empty.
SPE-5101 There was a problem while retrieving dataSourceIamRoleArn. Data Source IAM Role ARN might be empty or null. Ensure that dataSourceIamRoleArn must not be null or empty.
SPE-5102 There was a problem while retrieving repository configurations. Repository configurations might be empty or incorrect. Provide valid repository configurations.
SPE-5115 There was a problem while retrieving field mapping values for event entity. Field mapping values might be empty or incorrect. Field mapping values for event entity should be correct or non-empty.
SPE-5116 There was a problem while retrieving field mapping values for file entity. Field mapping values might be empty or incorrect. Field mapping values for file entity should be correct or non-empty.
SPE-5117 There was a problem while retrieving field mapping values for page entity. Field mapping values might be empty or incorrect. Field mapping values for page entity should be correct or non-empty.
SPE-5118 There was a problem while retrieving field mapping values for link entity. Field mapping values might be empty or incorrect. Field mapping values for link entity should be correct or non-empty.
SPE-5119 There was a problem while retrieving field mapping values for comment entity. Field mapping values might be empty or incorrect. Field mapping values for comment entity should be correct or non-empty.
SPE-5120 There was a problem while retrieving field mapping values for attachment entity. Field mapping values might be empty or incorrect. Field mapping values for attachment entity should be correct or non-empty.
SPE-5121 There was a problem while retrieving values for crawl entities. Values might be empty or incorrect. It should be either true or false. There might be some incorrect value given in any one of the crawling entities like – null, TRUE or any dummy string. Ensure the value must be non-empty and either true or false.
SPE-5122 There was a problem while retrieving domain. Domain might be empty or null. Provide Client Id.
SPE-5123 There was a problem while retrieving version. Version might be empty or null. Provide valid version and it should not be null.
SPE-5124 There was a problem while retrieving authType. Auth-Type might be empty or null. Ensure AUTH Type in configuration must be not null.
SPE-5125 There was a problem while retrieving clientId. Client ID might be empty or null. Provide Client Id.
SPE-5126 There was a problem while retrieving clientSecret. Client Secret might be empty or null. Provide Client Secret.
SPE-5127 There was a problem while retrieving tenantId. Tenant ID might be empty or null. Provide Tenant Id.
SPE-5128 There was a problem while retrieving siteUrls. Site URLs might be empty or null. Provide at least one Site Url.
SPE-5129 There was a problem while retrieving password. Password might be empty or null. Provide password.
SPE-5130 There was a problem while retrieving username.Username might be empty or null. Provide username.
SPE-5131 There was a problem while retrieving username. Email was invalid. Provide valid email address.
SPE-5132 There was a problem while retrieving url. This URL was invalid. Provide a valid URL.
SPE-5133 There was a problem while retrieving s3CertificateName. S3 Certificate Name might be empty or null. Ensure s3CertificateName is not null or non-empty.
SPE-5134 There was a problem while retrieving s3BucketName. S3 Bucket Name might be empty or null Ensure s3BucketName is not null or non-empty.
SPE-5135 The provided version was not a valid Sharepoint Connector version. Version should be one of [Online, Server]. Version should be one of [Online, Server].
SPE-5136 The provided authType was not a valid Sharepoint Connector authentication method. Provide valid authType. The value of authType should be one of [Basic, OAuth2Certificate, OAuth2].
SPE-5138 There was a problem while retrieving onPremVersion. On prem Version might be empty or null Ensure onPremVersion is not be null or non-empty.
SPE-5139 The provided onPremVersion was not valid Sharepoint on-prem version. On prem version should be one of [2013, 2016, 2019, SubscriptionEdition]. Provide a valid onPremVersion. On prem version should be one of [2013, 2016, 2019, SubscriptionEdition].
SPE-5140 There was a problem while retrieving ldapUrl. LDAP Url might be empty or null. Ensure ldapUrl is not null or empty.
SPE-5141 There was a problem while retrieving baseDn. Base DN might be empty or null. Ensure baseDn is not be null or empty.
SPE-5142 There was a problem while retrieving privateKey. Private Key might be empty or null. Please ensure privateKey is not be null or empty.
SPE-5144 There was a problem while retrieving aclConfiguration. ACL Configuration might be empty, null or invalid Provide valid aclConfiguration. aclConfiguration should be one of [ ACLWithLDAPEmailFmt, ACLWithManualEmailFmt, ACLWithUsernameFmt ].
SPE-5145 There was a problem while retrieving emailDomain. Email Domain might be empty or null. Ensure emailDomain is not null or empty.
SPE-5146 There was a problem while retrieving ldapUsername. LDAP Username might be empty or null. Ensure ldapUser is not null or empty.
SPE-5147 There was a problem while retrieving ldapPassword. LDAP Password might be empty or null. Ensure ldapPassword is not null or empty.
SPE-5149 The provided siteUrls contain duplicate sites. Remove duplicates. Ensure SiteUrls must not be the same.
SPE-5150 Invalid Client Id pattern. Provide the correct client ID.
SPE-5151 Error parsing the field value. Size is over maximum allowed limit. Ensure the size limit.
SPE-5152 There was a problem while retrieving AD Client ID. AD Client ID should not be empty. Ensure AD Client Id must be non-empty.
SPE-5153 Invalid AD Client Id pattern. Provide valid AD Client Id pattern.
SPE-5154 There was a problem while retrieving AD Client Secret. AD Client Secret should not be empty. Ensure AD Client Secret is non-empty.
SPE-5155 There can't be more than one site for SharePoint on-prem app-only authentication. Ensure that their must be only single site present for SharePoint on-prem app-only authentication.
SPE-5200 There was a problem while connecting to the URL. Ensure the siteUrl exists.