Considerations for using the Amazon Q Business App for Slack
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When Amazon Q is invoked by a user in a public Slack channel, it generates responses based on the invoking user's permissions, which may include content that other channel members aren't authorized to access. To prevent unintended exposure of sensitive information, carefully evaluate the use of Amazon Q in public channels.
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Amazon Q Business does not use customer data for service improvement or for improving its underlying large language models (LLMs). Also, none of the data you include in your browser extension conversations will be indexed into your company's Amazon Q Business instance. For more information, see Amazon Q Business Service improvement.
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The Amazon Q Business Slack app will have access to the same knowledge available in the corresponding Amazon Q Business web experience.
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To reset, start new conversation, direct message as a New chat.
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When you upload a file, the Amazon Q Slack app will only be able to respond from the file (and general knowledge if your Amazon Q admin has enabled it). Start a new chat if you want to return to getting answers from company knowledge.
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Closing the Amazon Q Business Slack app side panel will end the current conversation. Users can review past conversations in Slack or all conversations from all channels (Slack, browser extensions, etc.) in your Amazon Q Business web experience. You can access all the history of previous conversations including, the names of the attachments in those conversations.
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All conversations in Amazon Q Business are deleted after 30 days of inactivity. Slack may store conversations for longer depending on your company's Slack conversation history rules.
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Amazon Q may provide inaccurate responses at times. For more information, see Hallucination in the topic Key concepts of Amazon Q Business.
