Troubleshooting dashboard issues

You can use the information on this page to resolve common dashboard issues in Audit Manager.

There isn't any data on my dashboard

If the numbers in the Daily snapshot widget display a hyphen (-), this indicates that no data is available. You must have at least one active assessment to see data in the dashboard. To get started, create an assessment. After a 24-hour period, your assessment data will start to appear in the dashboard.

Note

If the numbers in the daily snapshot widget display a zero (0), this indicates that your active assessments (or your selected assessment) have no non-compliant evidence.

The CSV download option isn't available

This option is available for individual assessments only. Make sure that you applied an Assessment filter to the dashboard, then try again. Keep in mind that you can only download one CSV file at a time.

I don't see the downloaded file when trying to download a CSV file

If a control domain contains a large number of controls, there might be a short delay while Audit Manager generates the CSV file. After the file is generated, it downloads automatically.

If you still don’t see the downloaded file, make sure that your internet connection is working normally and you're using the most current version of your web browser. In addition, check your recent downloads folder. Files download into the default location that's determined by your browser. If this doesn't resolve your issue, try downloading the file using a different browser.

A specific control or control domain is missing from the dashboard

This likely means that your active assessments (or specified assessment) don't have any relevant data for that control or control domain.

A control domain is displayed on the dashboard only if both of the following two criteria are met:

• Your active assessments (or specified assessment) contain at least one control that's related to that domain

• At least one control within that domain collected evidence on the date at the top of the dashboard

A control is displayed within a domain only if it collected evidence on the date at the top of the dashboard.

I see similar or duplicate controls appearing under the same control domain

This issue can occur if your assessments collect evidence from different versions of the same standard control.

This happens in the following scenarios:

Scenario 1: You have two assessments created from the same standard framework

• You created an assessment from a standard framework before the launch of the common controls library.

  This assessment collects evidence using outdated standard controls.

• You also created an assessment from the same standard framework after the launch of the common controls library.

  This assessment collects evidence using the new versions of the standard controls.

• As a result, your assessments collect evidence from different versions of the same standard controls.

Scenario 2: You have two assessments created from a custom framework that uses standard controls

• You created an assessment from your custom framework before the launch of the common controls library.

  This assessment collects evidence using outdated standard controls.

• You also created an assessment from the same custom framework after the launch of the common controls library.

  This assessment collects evidence using the new versions of the standard controls.

• As a result, your assessments collect evidence from different versions of the same standard controls.

Example: Let’s say you have a pre-existing assessment that you created from the PCI DSS standard framework before June 6th, 2024. Additionally, you created a new assessment from the PCI DSS standard framework after June 6th, 2024. As a result, the first assessment collects evidence using the outdated version of the standard controls for PCI DSS. The second assessment collects evidence using the new version of the standard controls for PCI DSS. Because both versions of the PCI DSS controls are actively collecting evidence in your assessments, you’ll likely see both of sets of controls appear in the dashboard under the same control domain. However, in rare cases, the outdated control and the new control might appear under different control domains on the dashboard.

You can continue to collect evidence and view dashboard insights for outdated standard controls and frameworks. However, we encourage you to use the new controls and frameworks that Audit Manager provides following the launch of the common controls library on June 6, 2024. The new standard controls can collect evidence from AWS managed sources. This means that whenever there’s an update to the underlying data sources for a common or core control, Audit Manager automatically applies the same update to all related standard controls.

The daily snapshot shows varying amounts of evidence each day. Is this normal?

Not all evidence is collected on a daily basis. The controls in Audit Manager assessments are mapped to different data sources, and each one can have a different evidence collection schedule. As a result, it's expected that the daily snapshot displays a varying amount of evidence each day. For more information, see Evidence collection frequency.