Troubleshooting framework sharing issues - AWS Audit Manager

Troubleshooting framework sharing issues

You can use the information on this page to resolve common framework sharing issues in Audit Manager.

My sent share request status displays as Failed

If you try to share a custom framework and the operation fails, we recommend that you check the following:

  1. Make sure that Audit Manager is enabled in the recipient's AWS account and in the specified Region. For a list of supported AWS Audit Manager Regions, see AWS Regions and Endpoints in the Amazon Web Services General Reference.

  2. Make sure that you entered the correct AWS account ID when you specified the recipient account.

  3. Make sure that you didn't specify an AWS Organizations management account as the recipient. You can share a custom framework with a delegated administrator, but if you try to share a custom framework with a management account, the operation fails.

My share request has a blue dot next to it. What does this mean?

A blue dot notification indicates that a share request needs your attention.

A blue notification dot appears next to sent share requests with a status of Expiring. Audit Manager displays the blue dot notification so that you can remind the recipient to take action on the share request before it expires.

For the blue notification dot to disappear, the recipient must accept or decline the request. The blue dot also disappears if you revoke the share request. You can use the following procedure to check for any expiring share requests, and send an optional reminder to the recipient to take action.

To view notifications for sent requests

  1. Open the AWS Audit Manager console at https://console.aws.amazon.com/auditmanager/home.

  2. If you have a share request notification, Audit Manager displays a red dot next to the navigation menu icon.

    
                                Screenshot of the minimized navigation menu icon, with a red dot that indicates an Audit Manager notification.
  3. Expand the navigation pane and look next to Share requests. A notification badge indicates the number of share requests that need attention.

    
                                Screenshot of the expanded navigation menu, with Shared framework requests highlighted and a notification badge showing 1 notification.
  4. Choose Share requests, and then choose the Sent requests tab.

  5. Look for the blue dot to identify share requests that expire within the next 30 days. Alternatively, you can also view expiring share requests by selecting Expiring from the All statuses filter dropdown.

    
                                Screenshot of a received share request with a blue dot next to the framework
                                    name.
  6. (Optional) Remind the recipient that they need to take action on the share request before it expires. This step is optional, as Audit Manager sends a notification in the console to inform the recipient when a share request is active or expiring. However, you can also send your own reminder to the recipient using your preferred communication channel.

A blue notification dot appears next to received share requests with a status of Active or Expiring. Audit Manager displays the blue dot notification to remind you to take action on the share request before it expires. For the blue notification dot to disappear, you must accept or decline the request. The blue dot also disappears if the sender revokes the share request.

You can use the following procedure to check for active and expiring share requests.

To view notifications for received requests

  1. Open the AWS Audit Manager console at https://console.aws.amazon.com/auditmanager/home.

  2. If you have a share request notification, Audit Manager displays a red dot next to the navigation menu icon.

    
                                Screenshot of the minimized navigation menu icon, with a red dot that indicates an Audit Manager notification.
  3. Expand the navigation pane and look next to Share requests. A notification badge indicates the number of share requests that need your attention.

    
                                    Screenshot of the expanded navigation menu, with Share
                                        requests highlighted and a notification badge showing one
                                        notification.
  4. Choose Share requests. By default, this page opens on the Received requests tab.

  5. Identify the share requests that need your action by looking for items with a blue dot.

    
                                Screenshot of a received share request with a blue dot next to the framework
                                    name.
  6. (Optional) To view only requests that expire in the next 30 days, find the All statuses dropdown list and select Expiring.