Amazon Connect Service 2017-08-08
- Client: Aws\Connect\ConnectClient
- Service ID: connect
- Version: 2017-08-08
This page describes the parameters and results for the operations of the Amazon Connect Service (2017-08-08), and shows how to use the Aws\Connect\ConnectClient object to call the described operations. This documentation is specific to the 2017-08-08 API version of the service.
Operation Summary
Each of the following operations can be created from a client using
$client->getCommand('CommandName'), where "CommandName" is the
name of one of the following operations. Note: a command is a value that
encapsulates an operation and the parameters used to create an HTTP request.
You can also create and send a command immediately using the magic methods
available on a client object: $client->commandName(/* parameters */).
You can send the command asynchronously (returning a promise) by appending the
word "Async" to the operation name: $client->commandNameAsync(/* parameters */).
- AssociateApprovedOrigin ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- AssociateBot ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- AssociateDefaultVocabulary ( array $params = [] )
Associates an existing vocabulary as the default.
- AssociateInstanceStorageConfig ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- AssociateLambdaFunction ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- AssociateLexBot ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- AssociatePhoneNumberContactFlow ( array $params = [] )
Associates a contact flow with a phone number claimed to your Amazon Connect instance.
- AssociateQueueQuickConnects ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- AssociateRoutingProfileQueues ( array $params = [] )
Associates a set of queues with a routing profile.
- AssociateSecurityKey ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ClaimPhoneNumber ( array $params = [] )
Claims an available phone number to your Amazon Connect instance.
- CreateAgentStatus ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- CreateContactFlow ( array $params = [] )
Creates a contact flow for the specified Amazon Connect instance.
- CreateContactFlowModule ( array $params = [] )
Creates a contact flow module for the specified Amazon Connect instance.
- CreateHoursOfOperation ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- CreateInstance ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- CreateIntegrationAssociation ( array $params = [] )
Creates an Amazon Web Services resource association with an Amazon Connect instance.
- CreateQueue ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- CreateQuickConnect ( array $params = [] )
Creates a quick connect for the specified Amazon Connect instance.
- CreateRoutingProfile ( array $params = [] )
Creates a new routing profile.
- CreateSecurityProfile ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- CreateTaskTemplate ( array $params = [] )
Creates a new task template in the specified Amazon Connect instance.
- CreateUseCase ( array $params = [] )
Creates a use case for an integration association.
- CreateUser ( array $params = [] )
Creates a user account for the specified Amazon Connect instance.
- CreateUserHierarchyGroup ( array $params = [] )
Creates a new user hierarchy group.
- CreateVocabulary ( array $params = [] )
Creates a custom vocabulary associated with your Amazon Connect instance.
- DeleteContactFlow ( array $params = [] )
Deletes a contact flow for the specified Amazon Connect instance.
- DeleteContactFlowModule ( array $params = [] )
Deletes the specified contact flow module.
- DeleteHoursOfOperation ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DeleteInstance ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DeleteIntegrationAssociation ( array $params = [] )
Deletes an Amazon Web Services resource association from an Amazon Connect instance.
- DeleteQuickConnect ( array $params = [] )
Deletes a quick connect.
- DeleteSecurityProfile ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DeleteTaskTemplate ( array $params = [] )
Deletes the task template.
- DeleteUseCase ( array $params = [] )
Deletes a use case from an integration association.
- DeleteUser ( array $params = [] )
Deletes a user account from the specified Amazon Connect instance.
- DeleteUserHierarchyGroup ( array $params = [] )
Deletes an existing user hierarchy group.
- DeleteVocabulary ( array $params = [] )
Deletes the vocabulary that has the given identifier.
- DescribeAgentStatus ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DescribeContact ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DescribeContactFlow ( array $params = [] )
Describes the specified contact flow.
- DescribeContactFlowModule ( array $params = [] )
Describes the specified contact flow module.
- DescribeHoursOfOperation ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DescribeInstance ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DescribeInstanceAttribute ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DescribeInstanceStorageConfig ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DescribePhoneNumber ( array $params = [] )
Gets details and status of a phone number that’s claimed to your Amazon Connect instance
- DescribeQueue ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DescribeQuickConnect ( array $params = [] )
Describes the quick connect.
- DescribeRoutingProfile ( array $params = [] )
Describes the specified routing profile.
- DescribeSecurityProfile ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DescribeUser ( array $params = [] )
Describes the specified user account.
- DescribeUserHierarchyGroup ( array $params = [] )
Describes the specified hierarchy group.
- DescribeUserHierarchyStructure ( array $params = [] )
Describes the hierarchy structure of the specified Amazon Connect instance.
- DescribeVocabulary ( array $params = [] )
Describes the specified vocabulary.
- DisassociateApprovedOrigin ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DisassociateBot ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DisassociateInstanceStorageConfig ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DisassociateLambdaFunction ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DisassociateLexBot ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DisassociatePhoneNumberContactFlow ( array $params = [] )
Removes the contact flow association from a phone number claimed to your Amazon Connect instance, if a contact flow association exists.
- DisassociateQueueQuickConnects ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- DisassociateRoutingProfileQueues ( array $params = [] )
Disassociates a set of queues from a routing profile.
- DisassociateSecurityKey ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- GetContactAttributes ( array $params = [] )
Retrieves the contact attributes for the specified contact.
- GetCurrentMetricData ( array $params = [] )
Gets the real-time metric data from the specified Amazon Connect instance.
- GetCurrentUserData ( array $params = [] )
Gets the real-time active user data from the specified Amazon Connect instance.
- GetFederationToken ( array $params = [] )
Retrieves a token for federation.
- GetMetricData ( array $params = [] )
Gets historical metric data from the specified Amazon Connect instance.
- GetTaskTemplate ( array $params = [] )
Gets details about a specific task template in the specified Amazon Connect instance.
- ListAgentStatuses ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ListApprovedOrigins ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ListBots ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ListContactFlowModules ( array $params = [] )
Provides information about the contact flow modules for the specified Amazon Connect instance.
- ListContactFlows ( array $params = [] )
Provides information about the contact flows for the specified Amazon Connect instance.
- ListContactReferences ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ListDefaultVocabularies ( array $params = [] )
Lists the default vocabularies for the specified Amazon Connect instance.
- ListHoursOfOperations ( array $params = [] )
Provides information about the hours of operation for the specified Amazon Connect instance.
- ListInstanceAttributes ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ListInstanceStorageConfigs ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ListInstances ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ListIntegrationAssociations ( array $params = [] )
Provides summary information about the Amazon Web Services resource associations for the specified Amazon Connect instance.
- ListLambdaFunctions ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ListLexBots ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ListPhoneNumbers ( array $params = [] )
Provides information about the phone numbers for the specified Amazon Connect instance.
- ListPhoneNumbersV2 ( array $params = [] )
Lists phone numbers claimed to your Amazon Connect instance.
- ListPrompts ( array $params = [] )
Provides information about the prompts for the specified Amazon Connect instance.
- ListQueueQuickConnects ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ListQueues ( array $params = [] )
Provides information about the queues for the specified Amazon Connect instance.
- ListQuickConnects ( array $params = [] )
Provides information about the quick connects for the specified Amazon Connect instance.
- ListRoutingProfileQueues ( array $params = [] )
Lists the queues associated with a routing profile.
- ListRoutingProfiles ( array $params = [] )
Provides summary information about the routing profiles for the specified Amazon Connect instance.
- ListSecurityKeys ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ListSecurityProfilePermissions ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- ListSecurityProfiles ( array $params = [] )
Provides summary information about the security profiles for the specified Amazon Connect instance.
- ListTagsForResource ( array $params = [] )
Lists the tags for the specified resource.
- ListTaskTemplates ( array $params = [] )
Lists task templates for the specified Amazon Connect instance.
- ListUseCases ( array $params = [] )
Lists the use cases for the integration association.
- ListUserHierarchyGroups ( array $params = [] )
Provides summary information about the hierarchy groups for the specified Amazon Connect instance.
- ListUsers ( array $params = [] )
Provides summary information about the users for the specified Amazon Connect instance.
- PutUserStatus ( array $params = [] )
Changes the current status of a user or agent in Amazon Connect.
- ReleasePhoneNumber ( array $params = [] )
Releases a phone number previously claimed to an Amazon Connect instance.
- ResumeContactRecording ( array $params = [] )
When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording the call.
- SearchAvailablePhoneNumbers ( array $params = [] )
Searches for available phone numbers that you can claim to your Amazon Connect instance.
- SearchUsers ( array $params = [] )
Searches users in an Amazon Connect instance, with optional filtering.
- SearchVocabularies ( array $params = [] )
Searches for vocabularies within a specific Amazon Connect instance using State, NameStartsWith, and LanguageCode.
- StartChatContact ( array $params = [] )
Initiates a contact flow to start a new chat for the customer.
- StartContactRecording ( array $params = [] )
Starts recording the contact: If the API is called before the agent joins the call, recording starts when the agent joins the call.
- StartContactStreaming ( array $params = [] )
Initiates real-time message streaming for a new chat contact.
- StartOutboundVoiceContact ( array $params = [] )
Places an outbound call to a contact, and then initiates the contact flow.
- StartTaskContact ( array $params = [] )
Initiates a contact flow to start a new task.
- StopContact ( array $params = [] )
Ends the specified contact.
- StopContactRecording ( array $params = [] )
Stops recording a call when a contact is being recorded.
- StopContactStreaming ( array $params = [] )
Ends message streaming on a specified contact.
- SuspendContactRecording ( array $params = [] )
When a contact is being recorded, this API suspends recording the call.
- TagResource ( array $params = [] )
Adds the specified tags to the specified resource.
- TransferContact ( array $params = [] )
Transfers contacts from one agent or queue to another agent or queue at any point after a contact is created.
- UntagResource ( array $params = [] )
Removes the specified tags from the specified resource.
- UpdateAgentStatus ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- UpdateContact ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- UpdateContactAttributes ( array $params = [] )
Creates or updates user-defined contact attributes associated with the specified contact.
- UpdateContactFlowContent ( array $params = [] )
Updates the specified contact flow.
- UpdateContactFlowMetadata ( array $params = [] )
Updates metadata about specified contact flow.
- UpdateContactFlowModuleContent ( array $params = [] )
Updates specified contact flow module for the specified Amazon Connect instance.
- UpdateContactFlowModuleMetadata ( array $params = [] )
Updates metadata about specified contact flow module.
- UpdateContactFlowName ( array $params = [] )
The name of the contact flow.
- UpdateContactSchedule ( array $params = [] )
Updates the scheduled time of a task contact that is already scheduled.
- UpdateHoursOfOperation ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- UpdateInstanceAttribute ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- UpdateInstanceStorageConfig ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- UpdatePhoneNumber ( array $params = [] )
Updates your claimed phone number from its current Amazon Connect instance to another Amazon Connect instance in the same Region.
- UpdateQueueHoursOfOperation ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- UpdateQueueMaxContacts ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- UpdateQueueName ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- UpdateQueueOutboundCallerConfig ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- UpdateQueueStatus ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- UpdateQuickConnectConfig ( array $params = [] )
Updates the configuration settings for the specified quick connect.
- UpdateQuickConnectName ( array $params = [] )
Updates the name and description of a quick connect.
- UpdateRoutingProfileConcurrency ( array $params = [] )
Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.
- UpdateRoutingProfileDefaultOutboundQueue ( array $params = [] )
Updates the default outbound queue of a routing profile.
- UpdateRoutingProfileName ( array $params = [] )
Updates the name and description of a routing profile.
- UpdateRoutingProfileQueues ( array $params = [] )
Updates the properties associated with a set of queues for a routing profile.
- UpdateSecurityProfile ( array $params = [] )
This API is in preview release for Amazon Connect and is subject to change.
- UpdateTaskTemplate ( array $params = [] )
Updates details about a specific task template in the specified Amazon Connect instance.
- UpdateUserHierarchy ( array $params = [] )
Assigns the specified hierarchy group to the specified user.
- UpdateUserHierarchyGroupName ( array $params = [] )
Updates the name of the user hierarchy group.
- UpdateUserHierarchyStructure ( array $params = [] )
Updates the user hierarchy structure: add, remove, and rename user hierarchy levels.
- UpdateUserIdentityInfo ( array $params = [] )
Updates the identity information for the specified user.
- UpdateUserPhoneConfig ( array $params = [] )
Updates the phone configuration settings for the specified user.
- UpdateUserRoutingProfile ( array $params = [] )
Assigns the specified routing profile to the specified user.
- UpdateUserSecurityProfiles ( array $params = [] )
Assigns the specified security profiles to the specified user.
Paginators
Paginators handle automatically iterating over paginated API results. Paginators are associated with specific API operations, and they accept the parameters that the corresponding API operation accepts. You can get a paginator from a client class using getPaginator($paginatorName, $operationParameters). This client supports the following paginators:
- GetCurrentMetricData
- GetCurrentUserData
- GetMetricData
- ListAgentStatuses
- ListApprovedOrigins
- ListBots
- ListContactFlowModules
- ListContactFlows
- ListContactReferences
- ListDefaultVocabularies
- ListHoursOfOperations
- ListInstanceAttributes
- ListInstanceStorageConfigs
- ListInstances
- ListIntegrationAssociations
- ListLambdaFunctions
- ListLexBots
- ListPhoneNumbers
- ListPhoneNumbersV2
- ListPrompts
- ListQueueQuickConnects
- ListQueues
- ListQuickConnects
- ListRoutingProfileQueues
- ListRoutingProfiles
- ListSecurityKeys
- ListSecurityProfilePermissions
- ListSecurityProfiles
- ListTaskTemplates
- ListUseCases
- ListUserHierarchyGroups
- ListUsers
- SearchAvailablePhoneNumbers
- SearchUsers
- SearchVocabularies
Operations
AssociateApprovedOrigin
$result = $client->associateApprovedOrigin([/* ... */]); $promise = $client->associateApprovedOriginAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Associates an approved origin to an Amazon Connect instance.
Parameter Syntax
$result = $client->associateApprovedOrigin([
'InstanceId' => '<string>', // REQUIRED
'Origin' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
A resource already has that name.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
ServiceQuotaExceededException:
The service quota has been exceeded.
-
The throttling limit has been exceeded.
AssociateBot
$result = $client->associateBot([/* ... */]); $promise = $client->associateBotAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Allows the specified Amazon Connect instance to access the specified Amazon Lex or Amazon Lex V2 bot.
Parameter Syntax
$result = $client->associateBot([
'InstanceId' => '<string>', // REQUIRED
'LexBot' => [
'LexRegion' => '<string>',
'Name' => '<string>',
],
'LexV2Bot' => [
'AliasArn' => '<string>',
],
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- LexBot
-
- Type: LexBot structure
Configuration information of an Amazon Lex bot.
- LexV2Bot
-
- Type: LexV2Bot structure
The Amazon Lex V2 bot to associate with the instance.
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
A resource already has that name.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
The allowed limit for the resource has been exceeded.
-
ServiceQuotaExceededException:
The service quota has been exceeded.
-
The throttling limit has been exceeded.
AssociateDefaultVocabulary
$result = $client->associateDefaultVocabulary([/* ... */]); $promise = $client->associateDefaultVocabularyAsync([/* ... */]);
Associates an existing vocabulary as the default. Contact Lens for Amazon Connect uses the vocabulary in post-call and real-time analysis sessions for the given language.
Parameter Syntax
$result = $client->associateDefaultVocabulary([
'InstanceId' => '<string>', // REQUIRED
'LanguageCode' => 'ar-AE|de-CH|de-DE|en-AB|en-AU|en-GB|en-IE|en-IN|en-US|en-WL|es-ES|es-US|fr-CA|fr-FR|hi-IN|it-IT|ja-JP|ko-KR|pt-BR|pt-PT|zh-CN', // REQUIRED
'VocabularyId' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- LanguageCode
-
- Required: Yes
- Type: string
The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see What is Amazon Transcribe?
- VocabularyId
-
- Type: string
The identifier of the custom vocabulary. If this is empty, the default is set to none.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The throttling limit has been exceeded.
-
You do not have sufficient permissions to perform this action.
AssociateInstanceStorageConfig
$result = $client->associateInstanceStorageConfig([/* ... */]); $promise = $client->associateInstanceStorageConfigAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Associates a storage resource type for the first time. You can only associate one type of storage configuration in a single call. This means, for example, that you can't define an instance with multiple S3 buckets for storing chat transcripts.
This API does not create a resource that doesn't exist. It only associates it to the instance. Ensure that the resource being specified in the storage configuration, like an S3 bucket, exists when being used for association.
Parameter Syntax
$result = $client->associateInstanceStorageConfig([
'InstanceId' => '<string>', // REQUIRED
'ResourceType' => 'CHAT_TRANSCRIPTS|CALL_RECORDINGS|SCHEDULED_REPORTS|MEDIA_STREAMS|CONTACT_TRACE_RECORDS|AGENT_EVENTS|REAL_TIME_CONTACT_ANALYSIS_SEGMENTS', // REQUIRED
'StorageConfig' => [ // REQUIRED
'AssociationId' => '<string>',
'KinesisFirehoseConfig' => [
'FirehoseArn' => '<string>', // REQUIRED
],
'KinesisStreamConfig' => [
'StreamArn' => '<string>', // REQUIRED
],
'KinesisVideoStreamConfig' => [
'EncryptionConfig' => [ // REQUIRED
'EncryptionType' => 'KMS', // REQUIRED
'KeyId' => '<string>', // REQUIRED
],
'Prefix' => '<string>', // REQUIRED
'RetentionPeriodHours' => <integer>, // REQUIRED
],
'S3Config' => [
'BucketName' => '<string>', // REQUIRED
'BucketPrefix' => '<string>', // REQUIRED
'EncryptionConfig' => [
'EncryptionType' => 'KMS', // REQUIRED
'KeyId' => '<string>', // REQUIRED
],
],
'StorageType' => 'S3|KINESIS_VIDEO_STREAM|KINESIS_STREAM|KINESIS_FIREHOSE', // REQUIRED
],
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- ResourceType
-
- Required: Yes
- Type: string
A valid resource type.
- StorageConfig
-
- Required: Yes
- Type: InstanceStorageConfig structure
A valid storage type.
Result Syntax
[
'AssociationId' => '<string>',
]
Result Details
Members
Errors
-
The specified resource was not found.
-
A resource already has that name.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
AssociateLambdaFunction
$result = $client->associateLambdaFunction([/* ... */]); $promise = $client->associateLambdaFunctionAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Allows the specified Amazon Connect instance to access the specified Lambda function.
Parameter Syntax
$result = $client->associateLambdaFunction([
'FunctionArn' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
A resource already has that name.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
ServiceQuotaExceededException:
The service quota has been exceeded.
-
The throttling limit has been exceeded.
AssociateLexBot
$result = $client->associateLexBot([/* ... */]); $promise = $client->associateLexBotAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Allows the specified Amazon Connect instance to access the specified Amazon Lex bot.
Parameter Syntax
$result = $client->associateLexBot([
'InstanceId' => '<string>', // REQUIRED
'LexBot' => [ // REQUIRED
'LexRegion' => '<string>',
'Name' => '<string>',
],
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- LexBot
-
- Required: Yes
- Type: LexBot structure
The Amazon Lex bot to associate with the instance.
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
A resource already has that name.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
ServiceQuotaExceededException:
The service quota has been exceeded.
-
The throttling limit has been exceeded.
AssociatePhoneNumberContactFlow
$result = $client->associatePhoneNumberContactFlow([/* ... */]); $promise = $client->associatePhoneNumberContactFlowAsync([/* ... */]);
Associates a contact flow with a phone number claimed to your Amazon Connect instance.
Parameter Syntax
$result = $client->associatePhoneNumberContactFlow([
'ContactFlowId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'PhoneNumberId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- ContactFlowId
-
- Required: Yes
- Type: string
The identifier of the contact flow.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- PhoneNumberId
-
- Required: Yes
- Type: string
A unique identifier for the phone number.
Result Syntax
[]
Result Details
Errors
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
-
You do not have sufficient permissions to perform this action.
AssociateQueueQuickConnects
$result = $client->associateQueueQuickConnects([/* ... */]); $promise = $client->associateQueueQuickConnectsAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Associates a set of quick connects with a queue.
Parameter Syntax
$result = $client->associateQueueQuickConnects([
'InstanceId' => '<string>', // REQUIRED
'QueueId' => '<string>', // REQUIRED
'QuickConnectIds' => ['<string>', ...], // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- QueueId
-
- Required: Yes
- Type: string
The identifier for the queue.
- QuickConnectIds
-
- Required: Yes
- Type: Array of strings
The quick connects to associate with this queue.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The allowed limit for the resource has been exceeded.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
AssociateRoutingProfileQueues
$result = $client->associateRoutingProfileQueues([/* ... */]); $promise = $client->associateRoutingProfileQueuesAsync([/* ... */]);
Associates a set of queues with a routing profile.
Parameter Syntax
$result = $client->associateRoutingProfileQueues([
'InstanceId' => '<string>', // REQUIRED
'QueueConfigs' => [ // REQUIRED
[
'Delay' => <integer>, // REQUIRED
'Priority' => <integer>, // REQUIRED
'QueueReference' => [ // REQUIRED
'Channel' => 'VOICE|CHAT|TASK', // REQUIRED
'QueueId' => '<string>', // REQUIRED
],
],
// ...
],
'RoutingProfileId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- QueueConfigs
-
- Required: Yes
- Type: Array of RoutingProfileQueueConfig structures
The queues to associate with this routing profile.
- RoutingProfileId
-
- Required: Yes
- Type: string
The identifier of the routing profile.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
AssociateSecurityKey
$result = $client->associateSecurityKey([/* ... */]); $promise = $client->associateSecurityKeyAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Associates a security key to the instance.
Parameter Syntax
$result = $client->associateSecurityKey([
'InstanceId' => '<string>', // REQUIRED
'Key' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'AssociationId' => '<string>',
]
Result Details
Members
Errors
-
The specified resource was not found.
-
A resource already has that name.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
ServiceQuotaExceededException:
The service quota has been exceeded.
-
The throttling limit has been exceeded.
ClaimPhoneNumber
$result = $client->claimPhoneNumber([/* ... */]); $promise = $client->claimPhoneNumberAsync([/* ... */]);
Claims an available phone number to your Amazon Connect instance.
Parameter Syntax
$result = $client->claimPhoneNumber([
'ClientToken' => '<string>',
'PhoneNumber' => '<string>', // REQUIRED
'PhoneNumberDescription' => '<string>',
'Tags' => ['<string>', ...],
'TargetArn' => '<string>', // REQUIRED
]);
Parameter Details
Members
- ClientToken
-
- Type: string
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
- PhoneNumber
-
- Required: Yes
- Type: string
The phone number you want to claim. Phone numbers are formatted
[+] [country code] [subscriber number including area code]. - PhoneNumberDescription
-
- Type: string
The description of the phone number.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
The tags used to organize, track, or control access for this resource.
- TargetArn
-
- Required: Yes
- Type: string
The Amazon Resource Name (ARN) for Amazon Connect instances that phone numbers are claimed to.
Result Syntax
[
'PhoneNumberArn' => '<string>',
'PhoneNumberId' => '<string>',
]
Result Details
Members
Errors
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
-
An entity with the same name already exists.
-
You do not have sufficient permissions to perform this action.
CreateAgentStatus
$result = $client->createAgentStatus([/* ... */]); $promise = $client->createAgentStatusAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Creates an agent status for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->createAgentStatus([
'Description' => '<string>',
'DisplayOrder' => <integer>,
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>', // REQUIRED
'State' => 'ENABLED|DISABLED', // REQUIRED
'Tags' => ['<string>', ...],
]);
Parameter Details
Members
- Description
-
- Type: string
The description of the status.
- DisplayOrder
-
- Type: int
The display order of the status.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Name
-
- Required: Yes
- Type: string
The name of the status.
- State
-
- Required: Yes
- Type: string
The state of the status.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
The tags used to organize, track, or control access for this resource.
Result Syntax
[
'AgentStatusARN' => '<string>',
'AgentStatusId' => '<string>',
]
Result Details
Members
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
A resource with the specified name already exists.
-
The specified resource was not found.
-
The allowed limit for the resource has been exceeded.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
CreateContactFlow
$result = $client->createContactFlow([/* ... */]); $promise = $client->createContactFlowAsync([/* ... */]);
Creates a contact flow for the specified Amazon Connect instance.
You can also create and update contact flows using the Amazon Connect Flow language.
Parameter Syntax
$result = $client->createContactFlow([
'Content' => '<string>', // REQUIRED
'Description' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>', // REQUIRED
'Tags' => ['<string>', ...],
'Type' => 'CONTACT_FLOW|CUSTOMER_QUEUE|CUSTOMER_HOLD|CUSTOMER_WHISPER|AGENT_HOLD|AGENT_WHISPER|OUTBOUND_WHISPER|AGENT_TRANSFER|QUEUE_TRANSFER', // REQUIRED
]);
Parameter Details
Members
- Content
-
- Required: Yes
- Type: string
The content of the contact flow.
- Description
-
- Type: string
The description of the contact flow.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- Name
-
- Required: Yes
- Type: string
The name of the contact flow.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
One or more tags.
- Type
-
- Required: Yes
- Type: string
The type of the contact flow. For descriptions of the available types, see Choose a Contact Flow Type in the Amazon Connect Administrator Guide.
Result Syntax
[
'ContactFlowArn' => '<string>',
'ContactFlowId' => '<string>',
]
Result Details
Members
Errors
-
The request is not valid.
-
The contact flow is not valid.
-
One or more of the specified parameters are not valid.
-
A resource with the specified name already exists.
-
The allowed limit for the resource has been exceeded.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
CreateContactFlowModule
$result = $client->createContactFlowModule([/* ... */]); $promise = $client->createContactFlowModuleAsync([/* ... */]);
Creates a contact flow module for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->createContactFlowModule([
'ClientToken' => '<string>',
'Content' => '<string>', // REQUIRED
'Description' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>', // REQUIRED
'Tags' => ['<string>', ...],
]);
Parameter Details
Members
- ClientToken
-
- Type: string
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
- Content
-
- Required: Yes
- Type: string
The content of the contact flow module.
- Description
-
- Type: string
The description of the contact flow module.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Name
-
- Required: Yes
- Type: string
The name of the contact flow module.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
The tags used to organize, track, or control access for this resource.
Result Syntax
[
'Arn' => '<string>',
'Id' => '<string>',
]
Result Details
Members
Errors
-
You do not have sufficient permissions to perform this action.
-
The request is not valid.
-
InvalidContactFlowModuleException:
The problems with the module. Please fix before trying again.
-
One or more of the specified parameters are not valid.
-
A resource with the specified name already exists.
-
The allowed limit for the resource has been exceeded.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
An entity with the same name already exists.
-
Request processing failed because of an error or failure with the service.
CreateHoursOfOperation
$result = $client->createHoursOfOperation([/* ... */]); $promise = $client->createHoursOfOperationAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Creates hours of operation.
Parameter Syntax
$result = $client->createHoursOfOperation([
'Config' => [ // REQUIRED
[
'Day' => 'SUNDAY|MONDAY|TUESDAY|WEDNESDAY|THURSDAY|FRIDAY|SATURDAY', // REQUIRED
'EndTime' => [ // REQUIRED
'Hours' => <integer>, // REQUIRED
'Minutes' => <integer>, // REQUIRED
],
'StartTime' => [ // REQUIRED
'Hours' => <integer>, // REQUIRED
'Minutes' => <integer>, // REQUIRED
],
],
// ...
],
'Description' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>', // REQUIRED
'Tags' => ['<string>', ...],
'TimeZone' => '<string>', // REQUIRED
]);
Parameter Details
Members
- Config
-
- Required: Yes
- Type: Array of HoursOfOperationConfig structures
Configuration information for the hours of operation: day, start time, and end time.
- Description
-
- Type: string
The description of the hours of operation.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Name
-
- Required: Yes
- Type: string
The name of the hours of operation.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
The tags used to organize, track, or control access for this resource.
- TimeZone
-
- Required: Yes
- Type: string
The time zone of the hours of operation.
Result Syntax
[
'HoursOfOperationArn' => '<string>',
'HoursOfOperationId' => '<string>',
]
Result Details
Members
Errors
-
A resource with the specified name already exists.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The allowed limit for the resource has been exceeded.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
CreateInstance
$result = $client->createInstance([/* ... */]); $promise = $client->createInstanceAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Initiates an Amazon Connect instance with all the supported channels enabled. It does not attach any storage, such as Amazon Simple Storage Service (Amazon S3) or Amazon Kinesis. It also does not allow for any configurations on features, such as Contact Lens for Amazon Connect.
Amazon Connect enforces a limit on the total number of instances that you can create or delete in 30 days. If you exceed this limit, you will get an error message indicating there has been an excessive number of attempts at creating or deleting instances. You must wait 30 days before you can restart creating and deleting instances in your account.
Parameter Syntax
$result = $client->createInstance([
'ClientToken' => '<string>',
'DirectoryId' => '<string>',
'IdentityManagementType' => 'SAML|CONNECT_MANAGED|EXISTING_DIRECTORY', // REQUIRED
'InboundCallsEnabled' => true || false, // REQUIRED
'InstanceAlias' => '<string>',
'OutboundCallsEnabled' => true || false, // REQUIRED
]);
Parameter Details
Members
- ClientToken
-
- Type: string
The idempotency token.
- DirectoryId
-
- Type: string
The identifier for the directory.
- IdentityManagementType
-
- Required: Yes
- Type: string
The type of identity management for your Amazon Connect users.
- InboundCallsEnabled
-
- Required: Yes
- Type: boolean
Your contact center handles incoming contacts.
- InstanceAlias
-
- Type: string
The name for your instance.
- OutboundCallsEnabled
-
- Required: Yes
- Type: boolean
Your contact center allows outbound calls.
Result Syntax
[
'Arn' => '<string>',
'Id' => '<string>',
]
Result Details
Members
Errors
-
The request is not valid.
-
ServiceQuotaExceededException:
The service quota has been exceeded.
-
The throttling limit has been exceeded.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
CreateIntegrationAssociation
$result = $client->createIntegrationAssociation([/* ... */]); $promise = $client->createIntegrationAssociationAsync([/* ... */]);
Creates an Amazon Web Services resource association with an Amazon Connect instance.
Parameter Syntax
$result = $client->createIntegrationAssociation([
'InstanceId' => '<string>', // REQUIRED
'IntegrationArn' => '<string>', // REQUIRED
'IntegrationType' => 'EVENT|VOICE_ID|PINPOINT_APP|WISDOM_ASSISTANT|WISDOM_KNOWLEDGE_BASE', // REQUIRED
'SourceApplicationName' => '<string>',
'SourceApplicationUrl' => '<string>',
'SourceType' => 'SALESFORCE|ZENDESK',
'Tags' => ['<string>', ...],
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- IntegrationArn
-
- Required: Yes
- Type: string
The Amazon Resource Name (ARN) of the integration.
- IntegrationType
-
- Required: Yes
- Type: string
The type of information to be ingested.
- SourceApplicationName
-
- Type: string
The name of the external application. This field is only required for the EVENT integration type.
- SourceApplicationUrl
-
- Type: string
The URL for the external application. This field is only required for the EVENT integration type.
- SourceType
-
- Type: string
The type of the data source. This field is only required for the EVENT integration type.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
The tags used to organize, track, or control access for this resource.
Result Syntax
[
'IntegrationAssociationArn' => '<string>',
'IntegrationAssociationId' => '<string>',
]
Result Details
Members
Errors
-
A resource with the specified name already exists.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
The throttling limit has been exceeded.
CreateQueue
$result = $client->createQueue([/* ... */]); $promise = $client->createQueueAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Creates a new queue for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->createQueue([
'Description' => '<string>',
'HoursOfOperationId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'MaxContacts' => <integer>,
'Name' => '<string>', // REQUIRED
'OutboundCallerConfig' => [
'OutboundCallerIdName' => '<string>',
'OutboundCallerIdNumberId' => '<string>',
'OutboundFlowId' => '<string>',
],
'QuickConnectIds' => ['<string>', ...],
'Tags' => ['<string>', ...],
]);
Parameter Details
Members
- Description
-
- Type: string
The description of the queue.
- HoursOfOperationId
-
- Required: Yes
- Type: string
The identifier for the hours of operation.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxContacts
-
- Type: int
The maximum number of contacts that can be in the queue before it is considered full.
- Name
-
- Required: Yes
- Type: string
The name of the queue.
- OutboundCallerConfig
-
- Type: OutboundCallerConfig structure
The outbound caller ID name, number, and outbound whisper flow.
- QuickConnectIds
-
- Type: Array of strings
The quick connects available to agents who are working the queue.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
The tags used to organize, track, or control access for this resource.
Result Syntax
[
'QueueArn' => '<string>',
'QueueId' => '<string>',
]
Result Details
Members
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
A resource with the specified name already exists.
-
The specified resource was not found.
-
The allowed limit for the resource has been exceeded.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
CreateQuickConnect
$result = $client->createQuickConnect([/* ... */]); $promise = $client->createQuickConnectAsync([/* ... */]);
Creates a quick connect for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->createQuickConnect([
'Description' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>', // REQUIRED
'QuickConnectConfig' => [ // REQUIRED
'PhoneConfig' => [
'PhoneNumber' => '<string>', // REQUIRED
],
'QueueConfig' => [
'ContactFlowId' => '<string>', // REQUIRED
'QueueId' => '<string>', // REQUIRED
],
'QuickConnectType' => 'USER|QUEUE|PHONE_NUMBER', // REQUIRED
'UserConfig' => [
'ContactFlowId' => '<string>', // REQUIRED
'UserId' => '<string>', // REQUIRED
],
],
'Tags' => ['<string>', ...],
]);
Parameter Details
Members
- Description
-
- Type: string
The description of the quick connect.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Name
-
- Required: Yes
- Type: string
The name of the quick connect.
- QuickConnectConfig
-
- Required: Yes
- Type: QuickConnectConfig structure
Configuration settings for the quick connect.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
The tags used to organize, track, or control access for this resource.
Result Syntax
[
'QuickConnectARN' => '<string>',
'QuickConnectId' => '<string>',
]
Result Details
Members
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
A resource with the specified name already exists.
-
The specified resource was not found.
-
The allowed limit for the resource has been exceeded.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
CreateRoutingProfile
$result = $client->createRoutingProfile([/* ... */]); $promise = $client->createRoutingProfileAsync([/* ... */]);
Creates a new routing profile.
Parameter Syntax
$result = $client->createRoutingProfile([
'DefaultOutboundQueueId' => '<string>', // REQUIRED
'Description' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'MediaConcurrencies' => [ // REQUIRED
[
'Channel' => 'VOICE|CHAT|TASK', // REQUIRED
'Concurrency' => <integer>, // REQUIRED
],
// ...
],
'Name' => '<string>', // REQUIRED
'QueueConfigs' => [
[
'Delay' => <integer>, // REQUIRED
'Priority' => <integer>, // REQUIRED
'QueueReference' => [ // REQUIRED
'Channel' => 'VOICE|CHAT|TASK', // REQUIRED
'QueueId' => '<string>', // REQUIRED
],
],
// ...
],
'Tags' => ['<string>', ...],
]);
Parameter Details
Members
- DefaultOutboundQueueId
-
- Required: Yes
- Type: string
The default outbound queue for the routing profile.
- Description
-
- Required: Yes
- Type: string
Description of the routing profile. Must not be more than 250 characters.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MediaConcurrencies
-
- Required: Yes
- Type: Array of MediaConcurrency structures
The channels that agents can handle in the Contact Control Panel (CCP) for this routing profile.
- Name
-
- Required: Yes
- Type: string
The name of the routing profile. Must not be more than 127 characters.
- QueueConfigs
-
- Type: Array of RoutingProfileQueueConfig structures
The inbound queues associated with the routing profile. If no queue is added, the agent can make only outbound calls.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
One or more tags.
Result Syntax
[
'RoutingProfileArn' => '<string>',
'RoutingProfileId' => '<string>',
]
Result Details
Members
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
A resource with the specified name already exists.
-
The specified resource was not found.
-
The allowed limit for the resource has been exceeded.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
CreateSecurityProfile
$result = $client->createSecurityProfile([/* ... */]); $promise = $client->createSecurityProfileAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Creates a security profile.
Parameter Syntax
$result = $client->createSecurityProfile([
'Description' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'Permissions' => ['<string>', ...],
'SecurityProfileName' => '<string>', // REQUIRED
'Tags' => ['<string>', ...],
]);
Parameter Details
Members
- Description
-
- Type: string
The description of the security profile.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Permissions
-
- Type: Array of strings
Permissions assigned to the security profile.
- SecurityProfileName
-
- Required: Yes
- Type: string
The name of the security profile.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
The tags used to organize, track, or control access for this resource.
Result Syntax
[
'SecurityProfileArn' => '<string>',
'SecurityProfileId' => '<string>',
]
Result Details
Members
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The allowed limit for the resource has been exceeded.
-
A resource with the specified name already exists.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
CreateTaskTemplate
$result = $client->createTaskTemplate([/* ... */]); $promise = $client->createTaskTemplateAsync([/* ... */]);
Creates a new task template in the specified Amazon Connect instance.
Parameter Syntax
$result = $client->createTaskTemplate([
'ClientToken' => '<string>',
'Constraints' => [
'InvisibleFields' => [
[
'Id' => [
'Name' => '<string>',
],
],
// ...
],
'ReadOnlyFields' => [
[
'Id' => [
'Name' => '<string>',
],
],
// ...
],
'RequiredFields' => [
[
'Id' => [
'Name' => '<string>',
],
],
// ...
],
],
'ContactFlowId' => '<string>',
'Defaults' => [
'DefaultFieldValues' => [
[
'DefaultValue' => '<string>',
'Id' => [
'Name' => '<string>',
],
],
// ...
],
],
'Description' => '<string>',
'Fields' => [ // REQUIRED
[
'Description' => '<string>',
'Id' => [ // REQUIRED
'Name' => '<string>',
],
'SingleSelectOptions' => ['<string>', ...],
'Type' => 'NAME|DESCRIPTION|SCHEDULED_TIME|QUICK_CONNECT|URL|NUMBER|TEXT|TEXT_AREA|DATE_TIME|BOOLEAN|SINGLE_SELECT|EMAIL',
],
// ...
],
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>', // REQUIRED
'Status' => 'ACTIVE|INACTIVE',
]);
Parameter Details
Members
- ClientToken
-
- Type: string
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
- Constraints
-
- Type: TaskTemplateConstraints structure
Constraints that are applicable to the fields listed.
- ContactFlowId
-
- Type: string
The identifier of the flow that runs by default when a task is created by referencing this template.
- Defaults
-
- Type: TaskTemplateDefaults structure
The default values for fields when a task is created by referencing this template.
- Description
-
- Type: string
The description of the task template.
- Fields
-
- Required: Yes
- Type: Array of TaskTemplateField structures
Fields that are part of the template.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Name
-
- Required: Yes
- Type: string
The name of the task template.
- Status
-
- Type: string
Marks a template as
ACTIVEorINACTIVEfor a task to refer to it. Tasks can only be created fromACTIVEtemplates. If a template is marked asINACTIVE, then a task that refers to this template cannot be created.
Result Syntax
[
'Arn' => '<string>',
'Id' => '<string>',
]
Result Details
Members
Errors
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
ServiceQuotaExceededException:
The service quota has been exceeded.
-
Request processing failed because of an error or failure with the service.
CreateUseCase
$result = $client->createUseCase([/* ... */]); $promise = $client->createUseCaseAsync([/* ... */]);
Creates a use case for an integration association.
Parameter Syntax
$result = $client->createUseCase([
'InstanceId' => '<string>', // REQUIRED
'IntegrationAssociationId' => '<string>', // REQUIRED
'Tags' => ['<string>', ...],
'UseCaseType' => 'RULES_EVALUATION|CONNECT_CAMPAIGNS', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- IntegrationAssociationId
-
- Required: Yes
- Type: string
The identifier for the integration association.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
The tags used to organize, track, or control access for this resource.
- UseCaseType
-
- Required: Yes
- Type: string
The type of use case to associate to the integration association. Each integration association can have only one of each use case type.
Result Syntax
[
'UseCaseArn' => '<string>',
'UseCaseId' => '<string>',
]
Result Details
Members
Errors
-
A resource with the specified name already exists.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
The throttling limit has been exceeded.
CreateUser
$result = $client->createUser([/* ... */]); $promise = $client->createUserAsync([/* ... */]);
Creates a user account for the specified Amazon Connect instance.
For information about how to create user accounts using the Amazon Connect console, see Add Users in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->createUser([
'DirectoryUserId' => '<string>',
'HierarchyGroupId' => '<string>',
'IdentityInfo' => [
'Email' => '<string>',
'FirstName' => '<string>',
'LastName' => '<string>',
],
'InstanceId' => '<string>', // REQUIRED
'Password' => '<string>',
'PhoneConfig' => [ // REQUIRED
'AfterContactWorkTimeLimit' => <integer>,
'AutoAccept' => true || false,
'DeskPhoneNumber' => '<string>',
'PhoneType' => 'SOFT_PHONE|DESK_PHONE', // REQUIRED
],
'RoutingProfileId' => '<string>', // REQUIRED
'SecurityProfileIds' => ['<string>', ...], // REQUIRED
'Tags' => ['<string>', ...],
'Username' => '<string>', // REQUIRED
]);
Parameter Details
Members
- DirectoryUserId
-
- Type: string
The identifier of the user account in the directory used for identity management. If Amazon Connect cannot access the directory, you can specify this identifier to authenticate users. If you include the identifier, we assume that Amazon Connect cannot access the directory. Otherwise, the identity information is used to authenticate users from your directory.
This parameter is required if you are using an existing directory for identity management in Amazon Connect when Amazon Connect cannot access your directory to authenticate users. If you are using SAML for identity management and include this parameter, an error is returned.
- HierarchyGroupId
-
- Type: string
The identifier of the hierarchy group for the user.
- IdentityInfo
-
- Type: UserIdentityInfo structure
The information about the identity of the user.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Password
-
- Type: string
The password for the user account. A password is required if you are using Amazon Connect for identity management. Otherwise, it is an error to include a password.
- PhoneConfig
-
- Required: Yes
- Type: UserPhoneConfig structure
The phone settings for the user.
- RoutingProfileId
-
- Required: Yes
- Type: string
The identifier of the routing profile for the user.
- SecurityProfileIds
-
- Required: Yes
- Type: Array of strings
The identifier of the security profile for the user.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
One or more tags.
- Username
-
- Required: Yes
- Type: string
The user name for the account. For instances not using SAML for identity management, the user name can include up to 20 characters. If you are using SAML for identity management, the user name can include up to 64 characters from [a-zA-Z0-9_-.\@]+.
Result Syntax
[
'UserArn' => '<string>',
'UserId' => '<string>',
]
Result Details
Members
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The allowed limit for the resource has been exceeded.
-
A resource with the specified name already exists.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
CreateUserHierarchyGroup
$result = $client->createUserHierarchyGroup([/* ... */]); $promise = $client->createUserHierarchyGroupAsync([/* ... */]);
Creates a new user hierarchy group.
Parameter Syntax
$result = $client->createUserHierarchyGroup([
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>', // REQUIRED
'ParentGroupId' => '<string>',
'Tags' => ['<string>', ...],
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Name
-
- Required: Yes
- Type: string
The name of the user hierarchy group. Must not be more than 100 characters.
- ParentGroupId
-
- Type: string
The identifier for the parent hierarchy group. The user hierarchy is created at level one if the parent group ID is null.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
The tags used to organize, track, or control access for this resource.
Result Syntax
[
'HierarchyGroupArn' => '<string>',
'HierarchyGroupId' => '<string>',
]
Result Details
Members
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
A resource with the specified name already exists.
-
The allowed limit for the resource has been exceeded.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
CreateVocabulary
$result = $client->createVocabulary([/* ... */]); $promise = $client->createVocabularyAsync([/* ... */]);
Creates a custom vocabulary associated with your Amazon Connect instance. You can set a custom vocabulary to be your default vocabulary for a given language. Contact Lens for Amazon Connect uses the default vocabulary in post-call and real-time contact analysis sessions for that language.
Parameter Syntax
$result = $client->createVocabulary([
'ClientToken' => '<string>',
'Content' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'LanguageCode' => 'ar-AE|de-CH|de-DE|en-AB|en-AU|en-GB|en-IE|en-IN|en-US|en-WL|es-ES|es-US|fr-CA|fr-FR|hi-IN|it-IT|ja-JP|ko-KR|pt-BR|pt-PT|zh-CN', // REQUIRED
'Tags' => ['<string>', ...],
'VocabularyName' => '<string>', // REQUIRED
]);
Parameter Details
Members
- ClientToken
-
- Type: string
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If a create request is received more than once with same client token, subsequent requests return the previous response without creating a vocabulary again.
- Content
-
- Required: Yes
- Type: string
The content of the custom vocabulary in plain-text format with a table of values. Each row in the table represents a word or a phrase, described with
Phrase,IPA,SoundsLike, andDisplayAsfields. Separate the fields with TAB characters. The size limit is 50KB. For more information, see Create a custom vocabulary using a table. - InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- LanguageCode
-
- Required: Yes
- Type: string
The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see What is Amazon Transcribe?
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
The tags used to organize, track, or control access for this resource.
- VocabularyName
-
- Required: Yes
- Type: string
A unique name of the custom vocabulary.
Result Syntax
[
'State' => 'CREATION_IN_PROGRESS|ACTIVE|CREATION_FAILED|DELETE_IN_PROGRESS',
'VocabularyArn' => '<string>',
'VocabularyId' => '<string>',
]
Result Details
Members
Errors
-
The request is not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The throttling limit has been exceeded.
-
You do not have sufficient permissions to perform this action.
-
A resource already has that name.
-
ServiceQuotaExceededException:
The service quota has been exceeded.
DeleteContactFlow
$result = $client->deleteContactFlow([/* ... */]); $promise = $client->deleteContactFlowAsync([/* ... */]);
Deletes a contact flow for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->deleteContactFlow([
'ContactFlowId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
You do not have sufficient permissions to perform this action.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The throttling limit has been exceeded.
DeleteContactFlowModule
$result = $client->deleteContactFlowModule([/* ... */]); $promise = $client->deleteContactFlowModuleAsync([/* ... */]);
Deletes the specified contact flow module.
Parameter Syntax
$result = $client->deleteContactFlowModule([
'ContactFlowModuleId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
You do not have sufficient permissions to perform this action.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DeleteHoursOfOperation
$result = $client->deleteHoursOfOperation([/* ... */]); $promise = $client->deleteHoursOfOperationAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Deletes an hours of operation.
Parameter Syntax
$result = $client->deleteHoursOfOperation([
'HoursOfOperationId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DeleteInstance
$result = $client->deleteInstance([/* ... */]); $promise = $client->deleteInstanceAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Deletes the Amazon Connect instance.
Amazon Connect enforces a limit on the total number of instances that you can create or delete in 30 days. If you exceed this limit, you will get an error message indicating there has been an excessive number of attempts at creating or deleting instances. You must wait 30 days before you can restart creating and deleting instances in your account.
Parameter Syntax
$result = $client->deleteInstance([
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
DeleteIntegrationAssociation
$result = $client->deleteIntegrationAssociation([/* ... */]); $promise = $client->deleteIntegrationAssociationAsync([/* ... */]);
Deletes an Amazon Web Services resource association from an Amazon Connect instance. The association must not have any use cases associated with it.
Parameter Syntax
$result = $client->deleteIntegrationAssociation([
'InstanceId' => '<string>', // REQUIRED
'IntegrationAssociationId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
The throttling limit has been exceeded.
DeleteQuickConnect
$result = $client->deleteQuickConnect([/* ... */]); $promise = $client->deleteQuickConnectAsync([/* ... */]);
Deletes a quick connect.
Parameter Syntax
$result = $client->deleteQuickConnect([
'InstanceId' => '<string>', // REQUIRED
'QuickConnectId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DeleteSecurityProfile
$result = $client->deleteSecurityProfile([/* ... */]); $promise = $client->deleteSecurityProfileAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Deletes a security profile.
Parameter Syntax
$result = $client->deleteSecurityProfile([
'InstanceId' => '<string>', // REQUIRED
'SecurityProfileId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
-
You do not have sufficient permissions to perform this action.
-
That resource is already in use. Please try another.
DeleteTaskTemplate
$result = $client->deleteTaskTemplate([/* ... */]); $promise = $client->deleteTaskTemplateAsync([/* ... */]);
Deletes the task template.
Parameter Syntax
$result = $client->deleteTaskTemplate([
'InstanceId' => '<string>', // REQUIRED
'TaskTemplateId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DeleteUseCase
$result = $client->deleteUseCase([/* ... */]); $promise = $client->deleteUseCaseAsync([/* ... */]);
Deletes a use case from an integration association.
Parameter Syntax
$result = $client->deleteUseCase([
'InstanceId' => '<string>', // REQUIRED
'IntegrationAssociationId' => '<string>', // REQUIRED
'UseCaseId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- IntegrationAssociationId
-
- Required: Yes
- Type: string
The identifier for the integration association.
- UseCaseId
-
- Required: Yes
- Type: string
The identifier for the use case.
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
The throttling limit has been exceeded.
DeleteUser
$result = $client->deleteUser([/* ... */]); $promise = $client->deleteUserAsync([/* ... */]);
Deletes a user account from the specified Amazon Connect instance.
For information about what happens to a user's data when their account is deleted, see Delete Users from Your Amazon Connect Instance in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->deleteUser([
'InstanceId' => '<string>', // REQUIRED
'UserId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DeleteUserHierarchyGroup
$result = $client->deleteUserHierarchyGroup([/* ... */]); $promise = $client->deleteUserHierarchyGroupAsync([/* ... */]);
Deletes an existing user hierarchy group. It must not be associated with any agents or have any active child groups.
Parameter Syntax
$result = $client->deleteUserHierarchyGroup([
'HierarchyGroupId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
That resource is already in use. Please try another.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DeleteVocabulary
$result = $client->deleteVocabulary([/* ... */]); $promise = $client->deleteVocabularyAsync([/* ... */]);
Deletes the vocabulary that has the given identifier.
Parameter Syntax
$result = $client->deleteVocabulary([
'InstanceId' => '<string>', // REQUIRED
'VocabularyId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'State' => 'CREATION_IN_PROGRESS|ACTIVE|CREATION_FAILED|DELETE_IN_PROGRESS',
'VocabularyArn' => '<string>',
'VocabularyId' => '<string>',
]
Result Details
Members
Errors
-
The request is not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The throttling limit has been exceeded.
-
You do not have sufficient permissions to perform this action.
-
That resource is already in use. Please try another.
DescribeAgentStatus
$result = $client->describeAgentStatus([/* ... */]); $promise = $client->describeAgentStatusAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Describes an agent status.
Parameter Syntax
$result = $client->describeAgentStatus([
'AgentStatusId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'AgentStatus' => [
'AgentStatusARN' => '<string>',
'AgentStatusId' => '<string>',
'Description' => '<string>',
'DisplayOrder' => <integer>,
'Name' => '<string>',
'State' => 'ENABLED|DISABLED',
'Tags' => ['<string>', ...],
'Type' => 'ROUTABLE|CUSTOM|OFFLINE',
],
]
Result Details
Members
- AgentStatus
-
- Type: AgentStatus structure
The agent status.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DescribeContact
$result = $client->describeContact([/* ... */]); $promise = $client->describeContactAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Describes the specified contact.
Contact information remains available in Amazon Connect for 24 months, and then it is deleted.
Parameter Syntax
$result = $client->describeContact([
'ContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'Contact' => [
'AgentInfo' => [
'ConnectedToAgentTimestamp' => <DateTime>,
'Id' => '<string>',
],
'Arn' => '<string>',
'Channel' => 'VOICE|CHAT|TASK',
'Description' => '<string>',
'DisconnectTimestamp' => <DateTime>,
'Id' => '<string>',
'InitialContactId' => '<string>',
'InitiationMethod' => 'INBOUND|OUTBOUND|TRANSFER|QUEUE_TRANSFER|CALLBACK|API',
'InitiationTimestamp' => <DateTime>,
'LastUpdateTimestamp' => <DateTime>,
'Name' => '<string>',
'PreviousContactId' => '<string>',
'QueueInfo' => [
'EnqueueTimestamp' => <DateTime>,
'Id' => '<string>',
],
'ScheduledTimestamp' => <DateTime>,
],
]
Result Details
Members
- Contact
-
- Type: Contact structure
Information about the contact.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The throttling limit has been exceeded.
DescribeContactFlow
$result = $client->describeContactFlow([/* ... */]); $promise = $client->describeContactFlowAsync([/* ... */]);
Describes the specified contact flow.
You can also create and update contact flows using the Amazon Connect Flow language.
Parameter Syntax
$result = $client->describeContactFlow([
'ContactFlowId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'ContactFlow' => [
'Arn' => '<string>',
'Content' => '<string>',
'Description' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
'State' => 'ACTIVE|ARCHIVED',
'Tags' => ['<string>', ...],
'Type' => 'CONTACT_FLOW|CUSTOMER_QUEUE|CUSTOMER_HOLD|CUSTOMER_WHISPER|AGENT_HOLD|AGENT_WHISPER|OUTBOUND_WHISPER|AGENT_TRANSFER|QUEUE_TRANSFER',
],
]
Result Details
Members
- ContactFlow
-
- Type: ContactFlow structure
Information about the contact flow.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
ContactFlowNotPublishedException:
The contact flow has not been published.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DescribeContactFlowModule
$result = $client->describeContactFlowModule([/* ... */]); $promise = $client->describeContactFlowModuleAsync([/* ... */]);
Describes the specified contact flow module.
Parameter Syntax
$result = $client->describeContactFlowModule([
'ContactFlowModuleId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'ContactFlowModule' => [
'Arn' => '<string>',
'Content' => '<string>',
'Description' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
'State' => 'ACTIVE|ARCHIVED',
'Status' => 'PUBLISHED|SAVED',
'Tags' => ['<string>', ...],
],
]
Result Details
Members
- ContactFlowModule
-
- Type: ContactFlowModule structure
Information about the contact flow module.
Errors
-
You do not have sufficient permissions to perform this action.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DescribeHoursOfOperation
$result = $client->describeHoursOfOperation([/* ... */]); $promise = $client->describeHoursOfOperationAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Describes the hours of operation.
Parameter Syntax
$result = $client->describeHoursOfOperation([
'HoursOfOperationId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'HoursOfOperation' => [
'Config' => [
[
'Day' => 'SUNDAY|MONDAY|TUESDAY|WEDNESDAY|THURSDAY|FRIDAY|SATURDAY',
'EndTime' => [
'Hours' => <integer>,
'Minutes' => <integer>,
],
'StartTime' => [
'Hours' => <integer>,
'Minutes' => <integer>,
],
],
// ...
],
'Description' => '<string>',
'HoursOfOperationArn' => '<string>',
'HoursOfOperationId' => '<string>',
'Name' => '<string>',
'Tags' => ['<string>', ...],
'TimeZone' => '<string>',
],
]
Result Details
Members
- HoursOfOperation
-
- Type: HoursOfOperation structure
The hours of operation.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DescribeInstance
$result = $client->describeInstance([/* ... */]); $promise = $client->describeInstanceAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Returns the current state of the specified instance identifier. It tracks the instance while it is being created and returns an error status, if applicable.
If an instance is not created successfully, the instance status reason field returns details relevant to the reason. The instance in a failed state is returned only for 24 hours after the CreateInstance API was invoked.
Parameter Syntax
$result = $client->describeInstance([
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'Instance' => [
'Arn' => '<string>',
'CreatedTime' => <DateTime>,
'Id' => '<string>',
'IdentityManagementType' => 'SAML|CONNECT_MANAGED|EXISTING_DIRECTORY',
'InboundCallsEnabled' => true || false,
'InstanceAlias' => '<string>',
'InstanceStatus' => 'CREATION_IN_PROGRESS|ACTIVE|CREATION_FAILED',
'OutboundCallsEnabled' => true || false,
'ServiceRole' => '<string>',
'StatusReason' => [
'Message' => '<string>',
],
],
]
Result Details
Members
- Instance
-
- Type: Instance structure
The name of the instance.
Errors
-
The request is not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
DescribeInstanceAttribute
$result = $client->describeInstanceAttribute([/* ... */]); $promise = $client->describeInstanceAttributeAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Describes the specified instance attribute.
Parameter Syntax
$result = $client->describeInstanceAttribute([
'AttributeType' => 'INBOUND_CALLS|OUTBOUND_CALLS|CONTACTFLOW_LOGS|CONTACT_LENS|AUTO_RESOLVE_BEST_VOICES|USE_CUSTOM_TTS_VOICES|EARLY_MEDIA|MULTI_PARTY_CONFERENCE|HIGH_VOLUME_OUTBOUND', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'Attribute' => [
'AttributeType' => 'INBOUND_CALLS|OUTBOUND_CALLS|CONTACTFLOW_LOGS|CONTACT_LENS|AUTO_RESOLVE_BEST_VOICES|USE_CUSTOM_TTS_VOICES|EARLY_MEDIA|MULTI_PARTY_CONFERENCE|HIGH_VOLUME_OUTBOUND',
'Value' => '<string>',
],
]
Result Details
Members
- Attribute
-
- Type: Attribute structure
The type of attribute.
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
DescribeInstanceStorageConfig
$result = $client->describeInstanceStorageConfig([/* ... */]); $promise = $client->describeInstanceStorageConfigAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Retrieves the current storage configurations for the specified resource type, association ID, and instance ID.
Parameter Syntax
$result = $client->describeInstanceStorageConfig([
'AssociationId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'ResourceType' => 'CHAT_TRANSCRIPTS|CALL_RECORDINGS|SCHEDULED_REPORTS|MEDIA_STREAMS|CONTACT_TRACE_RECORDS|AGENT_EVENTS|REAL_TIME_CONTACT_ANALYSIS_SEGMENTS', // REQUIRED
]);
Parameter Details
Members
- AssociationId
-
- Required: Yes
- Type: string
The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- ResourceType
-
- Required: Yes
- Type: string
A valid resource type.
Result Syntax
[
'StorageConfig' => [
'AssociationId' => '<string>',
'KinesisFirehoseConfig' => [
'FirehoseArn' => '<string>',
],
'KinesisStreamConfig' => [
'StreamArn' => '<string>',
],
'KinesisVideoStreamConfig' => [
'EncryptionConfig' => [
'EncryptionType' => 'KMS',
'KeyId' => '<string>',
],
'Prefix' => '<string>',
'RetentionPeriodHours' => <integer>,
],
'S3Config' => [
'BucketName' => '<string>',
'BucketPrefix' => '<string>',
'EncryptionConfig' => [
'EncryptionType' => 'KMS',
'KeyId' => '<string>',
],
],
'StorageType' => 'S3|KINESIS_VIDEO_STREAM|KINESIS_STREAM|KINESIS_FIREHOSE',
],
]
Result Details
Members
- StorageConfig
-
- Type: InstanceStorageConfig structure
A valid storage type.
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
DescribePhoneNumber
$result = $client->describePhoneNumber([/* ... */]); $promise = $client->describePhoneNumberAsync([/* ... */]);
Gets details and status of a phone number that’s claimed to your Amazon Connect instance
Parameter Syntax
$result = $client->describePhoneNumber([
'PhoneNumberId' => '<string>', // REQUIRED
]);
Parameter Details
Result Syntax
[
'ClaimedPhoneNumberSummary' => [
'PhoneNumber' => '<string>',
'PhoneNumberArn' => '<string>',
'PhoneNumberCountryCode' => 'AF|AL|DZ|AS|AD|AO|AI|AQ|AG|AR|AM|AW|AU|AT|AZ|BS|BH|BD|BB|BY|BE|BZ|BJ|BM|BT|BO|BA|BW|BR|IO|VG|BN|BG|BF|BI|KH|CM|CA|CV|KY|CF|TD|CL|CN|CX|CC|CO|KM|CK|CR|HR|CU|CW|CY|CZ|CD|DK|DJ|DM|DO|TL|EC|EG|SV|GQ|ER|EE|ET|FK|FO|FJ|FI|FR|PF|GA|GM|GE|DE|GH|GI|GR|GL|GD|GU|GT|GG|GN|GW|GY|HT|HN|HK|HU|IS|IN|ID|IR|IQ|IE|IM|IL|IT|CI|JM|JP|JE|JO|KZ|KE|KI|KW|KG|LA|LV|LB|LS|LR|LY|LI|LT|LU|MO|MK|MG|MW|MY|MV|ML|MT|MH|MR|MU|YT|MX|FM|MD|MC|MN|ME|MS|MA|MZ|MM|NA|NR|NP|NL|AN|NC|NZ|NI|NE|NG|NU|KP|MP|NO|OM|PK|PW|PA|PG|PY|PE|PH|PN|PL|PT|PR|QA|CG|RE|RO|RU|RW|BL|SH|KN|LC|MF|PM|VC|WS|SM|ST|SA|SN|RS|SC|SL|SG|SX|SK|SI|SB|SO|ZA|KR|ES|LK|SD|SR|SJ|SZ|SE|CH|SY|TW|TJ|TZ|TH|TG|TK|TO|TT|TN|TR|TM|TC|TV|VI|UG|UA|AE|GB|US|UY|UZ|VU|VA|VE|VN|WF|EH|YE|ZM|ZW',
'PhoneNumberDescription' => '<string>',
'PhoneNumberId' => '<string>',
'PhoneNumberStatus' => [
'Message' => '<string>',
'Status' => 'CLAIMED|IN_PROGRESS|FAILED',
],
'PhoneNumberType' => 'TOLL_FREE|DID',
'Tags' => ['<string>', ...],
'TargetArn' => '<string>',
],
]
Result Details
Members
- ClaimedPhoneNumberSummary
-
- Type: ClaimedPhoneNumberSummary structure
Information about a phone number that's been claimed to your Amazon Connect instance.
Errors
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
-
You do not have sufficient permissions to perform this action.
DescribeQueue
$result = $client->describeQueue([/* ... */]); $promise = $client->describeQueueAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Describes the specified queue.
Parameter Syntax
$result = $client->describeQueue([
'InstanceId' => '<string>', // REQUIRED
'QueueId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'Queue' => [
'Description' => '<string>',
'HoursOfOperationId' => '<string>',
'MaxContacts' => <integer>,
'Name' => '<string>',
'OutboundCallerConfig' => [
'OutboundCallerIdName' => '<string>',
'OutboundCallerIdNumberId' => '<string>',
'OutboundFlowId' => '<string>',
],
'QueueArn' => '<string>',
'QueueId' => '<string>',
'Status' => 'ENABLED|DISABLED',
'Tags' => ['<string>', ...],
],
]
Result Details
Members
- Queue
-
- Type: Queue structure
The name of the queue.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DescribeQuickConnect
$result = $client->describeQuickConnect([/* ... */]); $promise = $client->describeQuickConnectAsync([/* ... */]);
Describes the quick connect.
Parameter Syntax
$result = $client->describeQuickConnect([
'InstanceId' => '<string>', // REQUIRED
'QuickConnectId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'QuickConnect' => [
'Description' => '<string>',
'Name' => '<string>',
'QuickConnectARN' => '<string>',
'QuickConnectConfig' => [
'PhoneConfig' => [
'PhoneNumber' => '<string>',
],
'QueueConfig' => [
'ContactFlowId' => '<string>',
'QueueId' => '<string>',
],
'QuickConnectType' => 'USER|QUEUE|PHONE_NUMBER',
'UserConfig' => [
'ContactFlowId' => '<string>',
'UserId' => '<string>',
],
],
'QuickConnectId' => '<string>',
'Tags' => ['<string>', ...],
],
]
Result Details
Members
- QuickConnect
-
- Type: QuickConnect structure
Information about the quick connect.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DescribeRoutingProfile
$result = $client->describeRoutingProfile([/* ... */]); $promise = $client->describeRoutingProfileAsync([/* ... */]);
Describes the specified routing profile.
Parameter Syntax
$result = $client->describeRoutingProfile([
'InstanceId' => '<string>', // REQUIRED
'RoutingProfileId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'RoutingProfile' => [
'DefaultOutboundQueueId' => '<string>',
'Description' => '<string>',
'InstanceId' => '<string>',
'MediaConcurrencies' => [
[
'Channel' => 'VOICE|CHAT|TASK',
'Concurrency' => <integer>,
],
// ...
],
'Name' => '<string>',
'RoutingProfileArn' => '<string>',
'RoutingProfileId' => '<string>',
'Tags' => ['<string>', ...],
],
]
Result Details
Members
- RoutingProfile
-
- Type: RoutingProfile structure
The routing profile.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DescribeSecurityProfile
$result = $client->describeSecurityProfile([/* ... */]); $promise = $client->describeSecurityProfileAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Gets basic information about the security profle.
Parameter Syntax
$result = $client->describeSecurityProfile([
'InstanceId' => '<string>', // REQUIRED
'SecurityProfileId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'SecurityProfile' => [
'Arn' => '<string>',
'Description' => '<string>',
'Id' => '<string>',
'OrganizationResourceId' => '<string>',
'SecurityProfileName' => '<string>',
'Tags' => ['<string>', ...],
],
]
Result Details
Members
- SecurityProfile
-
- Type: SecurityProfile structure
The security profile.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DescribeUser
$result = $client->describeUser([/* ... */]); $promise = $client->describeUserAsync([/* ... */]);
Describes the specified user account. You can find the instance ID in the console (it’s the final part of the ARN). The console does not display the user IDs. Instead, list the users and note the IDs provided in the output.
Parameter Syntax
$result = $client->describeUser([
'InstanceId' => '<string>', // REQUIRED
'UserId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'User' => [
'Arn' => '<string>',
'DirectoryUserId' => '<string>',
'HierarchyGroupId' => '<string>',
'Id' => '<string>',
'IdentityInfo' => [
'Email' => '<string>',
'FirstName' => '<string>',
'LastName' => '<string>',
],
'PhoneConfig' => [
'AfterContactWorkTimeLimit' => <integer>,
'AutoAccept' => true || false,
'DeskPhoneNumber' => '<string>',
'PhoneType' => 'SOFT_PHONE|DESK_PHONE',
],
'RoutingProfileId' => '<string>',
'SecurityProfileIds' => ['<string>', ...],
'Tags' => ['<string>', ...],
'Username' => '<string>',
],
]
Result Details
Members
- User
-
- Type: User structure
Information about the user account and configuration settings.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DescribeUserHierarchyGroup
$result = $client->describeUserHierarchyGroup([/* ... */]); $promise = $client->describeUserHierarchyGroupAsync([/* ... */]);
Describes the specified hierarchy group.
Parameter Syntax
$result = $client->describeUserHierarchyGroup([
'HierarchyGroupId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'HierarchyGroup' => [
'Arn' => '<string>',
'HierarchyPath' => [
'LevelFive' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelFour' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelOne' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelThree' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelTwo' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
],
'Id' => '<string>',
'LevelId' => '<string>',
'Name' => '<string>',
'Tags' => ['<string>', ...],
],
]
Result Details
Members
- HierarchyGroup
-
- Type: HierarchyGroup structure
Information about the hierarchy group.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DescribeUserHierarchyStructure
$result = $client->describeUserHierarchyStructure([/* ... */]); $promise = $client->describeUserHierarchyStructureAsync([/* ... */]);
Describes the hierarchy structure of the specified Amazon Connect instance.
Parameter Syntax
$result = $client->describeUserHierarchyStructure([
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'HierarchyStructure' => [
'LevelFive' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelFour' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelOne' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelThree' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
'LevelTwo' => [
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
],
]
Result Details
Members
- HierarchyStructure
-
- Type: HierarchyStructure structure
Information about the hierarchy structure.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DescribeVocabulary
$result = $client->describeVocabulary([/* ... */]); $promise = $client->describeVocabularyAsync([/* ... */]);
Describes the specified vocabulary.
Parameter Syntax
$result = $client->describeVocabulary([
'InstanceId' => '<string>', // REQUIRED
'VocabularyId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'Vocabulary' => [
'Arn' => '<string>',
'Content' => '<string>',
'FailureReason' => '<string>',
'Id' => '<string>',
'LanguageCode' => 'ar-AE|de-CH|de-DE|en-AB|en-AU|en-GB|en-IE|en-IN|en-US|en-WL|es-ES|es-US|fr-CA|fr-FR|hi-IN|it-IT|ja-JP|ko-KR|pt-BR|pt-PT|zh-CN',
'LastModifiedTime' => <DateTime>,
'Name' => '<string>',
'State' => 'CREATION_IN_PROGRESS|ACTIVE|CREATION_FAILED|DELETE_IN_PROGRESS',
'Tags' => ['<string>', ...],
],
]
Result Details
Members
- Vocabulary
-
- Required: Yes
- Type: Vocabulary structure
A list of specific words that you want Contact Lens for Amazon Connect to recognize in your audio input. They are generally domain-specific words and phrases, words that Contact Lens is not recognizing, or proper nouns.
Errors
-
The request is not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The throttling limit has been exceeded.
-
You do not have sufficient permissions to perform this action.
DisassociateApprovedOrigin
$result = $client->disassociateApprovedOrigin([/* ... */]); $promise = $client->disassociateApprovedOriginAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Revokes access to integrated applications from Amazon Connect.
Parameter Syntax
$result = $client->disassociateApprovedOrigin([
'InstanceId' => '<string>', // REQUIRED
'Origin' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
DisassociateBot
$result = $client->disassociateBot([/* ... */]); $promise = $client->disassociateBotAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Revokes authorization from the specified instance to access the specified Amazon Lex or Amazon Lex V2 bot.
Parameter Syntax
$result = $client->disassociateBot([
'InstanceId' => '<string>', // REQUIRED
'LexBot' => [
'LexRegion' => '<string>',
'Name' => '<string>',
],
'LexV2Bot' => [
'AliasArn' => '<string>',
],
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- LexBot
-
- Type: LexBot structure
Configuration information of an Amazon Lex bot.
- LexV2Bot
-
- Type: LexV2Bot structure
The Amazon Lex V2 bot to disassociate from the instance.
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
The throttling limit has been exceeded.
DisassociateInstanceStorageConfig
$result = $client->disassociateInstanceStorageConfig([/* ... */]); $promise = $client->disassociateInstanceStorageConfigAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Removes the storage type configurations for the specified resource type and association ID.
Parameter Syntax
$result = $client->disassociateInstanceStorageConfig([
'AssociationId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'ResourceType' => 'CHAT_TRANSCRIPTS|CALL_RECORDINGS|SCHEDULED_REPORTS|MEDIA_STREAMS|CONTACT_TRACE_RECORDS|AGENT_EVENTS|REAL_TIME_CONTACT_ANALYSIS_SEGMENTS', // REQUIRED
]);
Parameter Details
Members
- AssociationId
-
- Required: Yes
- Type: string
The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- ResourceType
-
- Required: Yes
- Type: string
A valid resource type.
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
DisassociateLambdaFunction
$result = $client->disassociateLambdaFunction([/* ... */]); $promise = $client->disassociateLambdaFunctionAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Remove the Lambda function from the dropdown options available in the relevant contact flow blocks.
Parameter Syntax
$result = $client->disassociateLambdaFunction([
'FunctionArn' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
DisassociateLexBot
$result = $client->disassociateLexBot([/* ... */]); $promise = $client->disassociateLexBotAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Revokes authorization from the specified instance to access the specified Amazon Lex bot.
Parameter Syntax
$result = $client->disassociateLexBot([
'BotName' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'LexRegion' => '<string>', // REQUIRED
]);
Parameter Details
Members
- BotName
-
- Required: Yes
- Type: string
The name of the Amazon Lex bot. Maximum character limit of 50.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- LexRegion
-
- Required: Yes
- Type: string
The Region in which the Amazon Lex bot has been created.
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
DisassociatePhoneNumberContactFlow
$result = $client->disassociatePhoneNumberContactFlow([/* ... */]); $promise = $client->disassociatePhoneNumberContactFlowAsync([/* ... */]);
Removes the contact flow association from a phone number claimed to your Amazon Connect instance, if a contact flow association exists.
Parameter Syntax
$result = $client->disassociatePhoneNumberContactFlow([
'InstanceId' => '<string>', // REQUIRED
'PhoneNumberId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
-
You do not have sufficient permissions to perform this action.
DisassociateQueueQuickConnects
$result = $client->disassociateQueueQuickConnects([/* ... */]); $promise = $client->disassociateQueueQuickConnectsAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Disassociates a set of quick connects from a queue.
Parameter Syntax
$result = $client->disassociateQueueQuickConnects([
'InstanceId' => '<string>', // REQUIRED
'QueueId' => '<string>', // REQUIRED
'QuickConnectIds' => ['<string>', ...], // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- QueueId
-
- Required: Yes
- Type: string
The identifier for the queue.
- QuickConnectIds
-
- Required: Yes
- Type: Array of strings
The quick connects to disassociate from the queue.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DisassociateRoutingProfileQueues
$result = $client->disassociateRoutingProfileQueues([/* ... */]); $promise = $client->disassociateRoutingProfileQueuesAsync([/* ... */]);
Disassociates a set of queues from a routing profile.
Parameter Syntax
$result = $client->disassociateRoutingProfileQueues([
'InstanceId' => '<string>', // REQUIRED
'QueueReferences' => [ // REQUIRED
[
'Channel' => 'VOICE|CHAT|TASK', // REQUIRED
'QueueId' => '<string>', // REQUIRED
],
// ...
],
'RoutingProfileId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- QueueReferences
-
- Required: Yes
- Type: Array of RoutingProfileQueueReference structures
The queues to disassociate from this routing profile.
- RoutingProfileId
-
- Required: Yes
- Type: string
The identifier of the routing profile.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
DisassociateSecurityKey
$result = $client->disassociateSecurityKey([/* ... */]); $promise = $client->disassociateSecurityKeyAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Deletes the specified security key.
Parameter Syntax
$result = $client->disassociateSecurityKey([
'AssociationId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- AssociationId
-
- Required: Yes
- Type: string
The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
GetContactAttributes
$result = $client->getContactAttributes([/* ... */]); $promise = $client->getContactAttributesAsync([/* ... */]);
Retrieves the contact attributes for the specified contact.
Parameter Syntax
$result = $client->getContactAttributes([
'InitialContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'Attributes' => ['<string>', ...],
]
Result Details
Members
Errors
-
The request is not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
GetCurrentMetricData
$result = $client->getCurrentMetricData([/* ... */]); $promise = $client->getCurrentMetricDataAsync([/* ... */]);
Gets the real-time metric data from the specified Amazon Connect instance.
For a description of each metric, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->getCurrentMetricData([
'CurrentMetrics' => [ // REQUIRED
[
'Name' => 'AGENTS_ONLINE|AGENTS_AVAILABLE|AGENTS_ON_CALL|AGENTS_NON_PRODUCTIVE|AGENTS_AFTER_CONTACT_WORK|AGENTS_ERROR|AGENTS_STAFFED|CONTACTS_IN_QUEUE|OLDEST_CONTACT_AGE|CONTACTS_SCHEDULED|AGENTS_ON_CONTACT|SLOTS_ACTIVE|SLOTS_AVAILABLE',
'Unit' => 'SECONDS|COUNT|PERCENT',
],
// ...
],
'Filters' => [ // REQUIRED
'Channels' => ['<string>', ...],
'Queues' => ['<string>', ...],
],
'Groupings' => ['<string>', ...],
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- CurrentMetrics
-
- Required: Yes
- Type: Array of CurrentMetric structures
The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available. For a description of all the metrics, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.
- AGENTS_AFTER_CONTACT_WORK
-
Unit: COUNT
Name in real-time metrics report: ACW
- AGENTS_AVAILABLE
-
Unit: COUNT
Name in real-time metrics report: Available
- AGENTS_ERROR
-
Unit: COUNT
Name in real-time metrics report: Error
- AGENTS_NON_PRODUCTIVE
-
Unit: COUNT
Name in real-time metrics report: NPT (Non-Productive Time)
- AGENTS_ON_CALL
-
Unit: COUNT
Name in real-time metrics report: On contact
- AGENTS_ON_CONTACT
-
Unit: COUNT
Name in real-time metrics report: On contact
- AGENTS_ONLINE
-
Unit: COUNT
Name in real-time metrics report: Online
- AGENTS_STAFFED
-
Unit: COUNT
Name in real-time metrics report: Staffed
- CONTACTS_IN_QUEUE
-
Unit: COUNT
Name in real-time metrics report: In queue
- CONTACTS_SCHEDULED
-
Unit: COUNT
Name in real-time metrics report: Scheduled
- OLDEST_CONTACT_AGE
-
Unit: SECONDS
When you use groupings, Unit says SECONDS and the Value is returned in SECONDS.
When you do not use groupings, Unit says SECONDS but the Value is returned in MILLISECONDS. For example, if you get a response like this:
{ "Metric": { "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS" }, "Value": 24113.0}The actual OLDEST_CONTACT_AGE is 24 seconds.
Name in real-time metrics report: Oldest
- SLOTS_ACTIVE
-
Unit: COUNT
Name in real-time metrics report: Active
- SLOTS_AVAILABLE
-
Unit: COUNT
Name in real-time metrics report: Availability
- Filters
-
- Required: Yes
- Type: Filters structure
The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.
- Groupings
-
- Type: Array of strings
The grouping applied to the metrics returned. For example, when grouped by
QUEUE, the metrics returned apply to each queue rather than aggregated for all queues. If you group byCHANNEL, you should include a Channels filter. VOICE, CHAT, and TASK channels are supported.If no
Groupingis included in the request, a summary of metrics is returned. - InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.
Result Syntax
[
'DataSnapshotTime' => <DateTime>,
'MetricResults' => [
[
'Collections' => [
[
'Metric' => [
'Name' => 'AGENTS_ONLINE|AGENTS_AVAILABLE|AGENTS_ON_CALL|AGENTS_NON_PRODUCTIVE|AGENTS_AFTER_CONTACT_WORK|AGENTS_ERROR|AGENTS_STAFFED|CONTACTS_IN_QUEUE|OLDEST_CONTACT_AGE|CONTACTS_SCHEDULED|AGENTS_ON_CONTACT|SLOTS_ACTIVE|SLOTS_AVAILABLE',
'Unit' => 'SECONDS|COUNT|PERCENT',
],
'Value' => <float>,
],
// ...
],
'Dimensions' => [
'Channel' => 'VOICE|CHAT|TASK',
'Queue' => [
'Arn' => '<string>',
'Id' => '<string>',
],
],
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- DataSnapshotTime
-
- Type: timestamp (string|DateTime or anything parsable by strtotime)
The time at which the metrics were retrieved and cached for pagination.
- MetricResults
-
- Type: Array of CurrentMetricResult structures
Information about the real-time metrics.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
Request processing failed because of an error or failure with the service.
-
The throttling limit has been exceeded.
-
The specified resource was not found.
GetCurrentUserData
$result = $client->getCurrentUserData([/* ... */]); $promise = $client->getCurrentUserDataAsync([/* ... */]);
Gets the real-time active user data from the specified Amazon Connect instance.
Parameter Syntax
$result = $client->getCurrentUserData([
'Filters' => [ // REQUIRED
'ContactFilter' => [
'ContactStates' => ['<string>', ...],
],
'Queues' => ['<string>', ...],
],
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- Filters
-
- Required: Yes
- Type: UserDataFilters structure
Filters up to 100
Queues, or up to 9ContactStates. The user data is retrieved only for those users who are associated with the queues and have contacts that are in the specifiedContactState. - InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'NextToken' => '<string>',
'UserDataList' => [
[
'ActiveSlotsByChannel' => [<integer>, ...],
'AvailableSlotsByChannel' => [<integer>, ...],
'Contacts' => [
[
'AgentContactState' => 'INCOMING|PENDING|CONNECTING|CONNECTED|CONNECTED_ONHOLD|MISSED|ERROR|ENDED|REJECTED',
'Channel' => 'VOICE|CHAT|TASK',
'ConnectedToAgentTimestamp' => <DateTime>,
'ContactId' => '<string>',
'InitiationMethod' => 'INBOUND|OUTBOUND|TRANSFER|QUEUE_TRANSFER|CALLBACK|API',
'Queue' => [
'Arn' => '<string>',
'Id' => '<string>',
],
'StateStartTimestamp' => <DateTime>,
],
// ...
],
'HierarchyPath' => [
'LevelFive' => [
'Arn' => '<string>',
'Id' => '<string>',
],
'LevelFour' => [
'Arn' => '<string>',
'Id' => '<string>',
],
'LevelOne' => [
'Arn' => '<string>',
'Id' => '<string>',
],
'LevelThree' => [
'Arn' => '<string>',
'Id' => '<string>',
],
'LevelTwo' => [
'Arn' => '<string>',
'Id' => '<string>',
],
],
'MaxSlotsByChannel' => [<integer>, ...],
'RoutingProfile' => [
'Arn' => '<string>',
'Id' => '<string>',
],
'Status' => [
'StatusArn' => '<string>',
'StatusStartTimestamp' => <DateTime>,
],
'User' => [
'Arn' => '<string>',
'Id' => '<string>',
],
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- UserDataList
-
- Type: Array of UserData structures
A list of the user data that is returned.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
Request processing failed because of an error or failure with the service.
-
The throttling limit has been exceeded.
-
The specified resource was not found.
GetFederationToken
$result = $client->getFederationToken([/* ... */]); $promise = $client->getFederationTokenAsync([/* ... */]);
Retrieves a token for federation.
This API doesn't support root users. If you try to invoke GetFederationToken with root credentials, an error message similar to the following one appears:
Provided identity: Principal: .... User: .... cannot be used for federation with Amazon Connect
Parameter Syntax
$result = $client->getFederationToken([
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[
'Credentials' => [
'AccessToken' => '<string>',
'AccessTokenExpiration' => <DateTime>,
'RefreshToken' => '<string>',
'RefreshTokenExpiration' => <DateTime>,
],
]
Result Details
Members
- Credentials
-
- Type: Credentials structure
The credentials to use for federation.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
No user with the specified credentials was found in the Amazon Connect instance.
-
Request processing failed because of an error or failure with the service.
-
A resource with the specified name already exists.
GetMetricData
$result = $client->getMetricData([/* ... */]); $promise = $client->getMetricDataAsync([/* ... */]);
Gets historical metric data from the specified Amazon Connect instance.
For a description of each historical metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->getMetricData([
'EndTime' => <integer || string || DateTime>, // REQUIRED
'Filters' => [ // REQUIRED
'Channels' => ['<string>', ...],
'Queues' => ['<string>', ...],
],
'Groupings' => ['<string>', ...],
'HistoricalMetrics' => [ // REQUIRED
[
'Name' => 'CONTACTS_QUEUED|CONTACTS_HANDLED|CONTACTS_ABANDONED|CONTACTS_CONSULTED|CONTACTS_AGENT_HUNG_UP_FIRST|CONTACTS_HANDLED_INCOMING|CONTACTS_HANDLED_OUTBOUND|CONTACTS_HOLD_ABANDONS|CONTACTS_TRANSFERRED_IN|CONTACTS_TRANSFERRED_OUT|CONTACTS_TRANSFERRED_IN_FROM_QUEUE|CONTACTS_TRANSFERRED_OUT_FROM_QUEUE|CONTACTS_MISSED|CALLBACK_CONTACTS_HANDLED|API_CONTACTS_HANDLED|OCCUPANCY|HANDLE_TIME|AFTER_CONTACT_WORK_TIME|QUEUED_TIME|ABANDON_TIME|QUEUE_ANSWER_TIME|HOLD_TIME|INTERACTION_TIME|INTERACTION_AND_HOLD_TIME|SERVICE_LEVEL',
'Statistic' => 'SUM|MAX|AVG',
'Threshold' => [
'Comparison' => 'LT',
'ThresholdValue' => <float>,
],
'Unit' => 'SECONDS|COUNT|PERCENT',
],
// ...
],
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
'StartTime' => <integer || string || DateTime>, // REQUIRED
]);
Parameter Details
Members
- EndTime
-
- Required: Yes
- Type: timestamp (string|DateTime or anything parsable by strtotime)
The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the start time timestamp.
The time range between the start and end time must be less than 24 hours.
- Filters
-
- Required: Yes
- Type: Filters structure
The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.
To filter by
Queues, enter the queue ID/ARN, not the name of the queue. - Groupings
-
- Type: Array of strings
The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.
If no grouping is specified, a summary of metrics for all queues is returned.
- HistoricalMetrics
-
- Required: Yes
- Type: Array of HistoricalMetric structures
The metrics to retrieve. Specify the name, unit, and statistic for each metric. The following historical metrics are available. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.
This API does not support a contacts incoming metric (there's no CONTACTS_INCOMING metric missing from the documented list).
- ABANDON_TIME
-
Unit: SECONDS
Statistic: AVG
- AFTER_CONTACT_WORK_TIME
-
Unit: SECONDS
Statistic: AVG
- API_CONTACTS_HANDLED
-
Unit: COUNT
Statistic: SUM
- CALLBACK_CONTACTS_HANDLED
-
Unit: COUNT
Statistic: SUM
- CONTACTS_ABANDONED
-
Unit: COUNT
Statistic: SUM
- CONTACTS_AGENT_HUNG_UP_FIRST
-
Unit: COUNT
Statistic: SUM
- CONTACTS_CONSULTED
-
Unit: COUNT
Statistic: SUM
- CONTACTS_HANDLED
-
Unit: COUNT
Statistic: SUM
- CONTACTS_HANDLED_INCOMING
-
Unit: COUNT
Statistic: SUM
- CONTACTS_HANDLED_OUTBOUND
-
Unit: COUNT
Statistic: SUM
- CONTACTS_HOLD_ABANDONS
-
Unit: COUNT
Statistic: SUM
- CONTACTS_MISSED
-
Unit: COUNT
Statistic: SUM
- CONTACTS_QUEUED
-
Unit: COUNT
Statistic: SUM
- CONTACTS_TRANSFERRED_IN
-
Unit: COUNT
Statistic: SUM
- CONTACTS_TRANSFERRED_IN_FROM_QUEUE
-
Unit: COUNT
Statistic: SUM
- CONTACTS_TRANSFERRED_OUT
-
Unit: COUNT
Statistic: SUM
- CONTACTS_TRANSFERRED_OUT_FROM_QUEUE
-
Unit: COUNT
Statistic: SUM
- HANDLE_TIME
-
Unit: SECONDS
Statistic: AVG
- HOLD_TIME
-
Unit: SECONDS
Statistic: AVG
- INTERACTION_AND_HOLD_TIME
-
Unit: SECONDS
Statistic: AVG
- INTERACTION_TIME
-
Unit: SECONDS
Statistic: AVG
- OCCUPANCY
-
Unit: PERCENT
Statistic: AVG
- QUEUE_ANSWER_TIME
-
Unit: SECONDS
Statistic: AVG
- QUEUED_TIME
-
Unit: SECONDS
Statistic: MAX
- SERVICE_LEVEL
-
You can include up to 20 SERVICE_LEVEL metrics in a request.
Unit: PERCENT
Statistic: AVG
Threshold: For
ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison, you must enterLT(for "Less than").
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
- StartTime
-
- Required: Yes
- Type: timestamp (string|DateTime or anything parsable by strtotime)
The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.
The start time cannot be earlier than 24 hours before the time of the request. Historical metrics are available only for 24 hours.
Result Syntax
[
'MetricResults' => [
[
'Collections' => [
[
'Metric' => [
'Name' => 'CONTACTS_QUEUED|CONTACTS_HANDLED|CONTACTS_ABANDONED|CONTACTS_CONSULTED|CONTACTS_AGENT_HUNG_UP_FIRST|CONTACTS_HANDLED_INCOMING|CONTACTS_HANDLED_OUTBOUND|CONTACTS_HOLD_ABANDONS|CONTACTS_TRANSFERRED_IN|CONTACTS_TRANSFERRED_OUT|CONTACTS_TRANSFERRED_IN_FROM_QUEUE|CONTACTS_TRANSFERRED_OUT_FROM_QUEUE|CONTACTS_MISSED|CALLBACK_CONTACTS_HANDLED|API_CONTACTS_HANDLED|OCCUPANCY|HANDLE_TIME|AFTER_CONTACT_WORK_TIME|QUEUED_TIME|ABANDON_TIME|QUEUE_ANSWER_TIME|HOLD_TIME|INTERACTION_TIME|INTERACTION_AND_HOLD_TIME|SERVICE_LEVEL',
'Statistic' => 'SUM|MAX|AVG',
'Threshold' => [
'Comparison' => 'LT',
'ThresholdValue' => <float>,
],
'Unit' => 'SECONDS|COUNT|PERCENT',
],
'Value' => <float>,
],
// ...
],
'Dimensions' => [
'Channel' => 'VOICE|CHAT|TASK',
'Queue' => [
'Arn' => '<string>',
'Id' => '<string>',
],
],
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- MetricResults
-
- Type: Array of HistoricalMetricResult structures
Information about the historical metrics.
If no grouping is specified, a summary of metric data is returned.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
Request processing failed because of an error or failure with the service.
-
The throttling limit has been exceeded.
-
The specified resource was not found.
GetTaskTemplate
$result = $client->getTaskTemplate([/* ... */]); $promise = $client->getTaskTemplateAsync([/* ... */]);
Gets details about a specific task template in the specified Amazon Connect instance.
Parameter Syntax
$result = $client->getTaskTemplate([
'InstanceId' => '<string>', // REQUIRED
'SnapshotVersion' => '<string>',
'TaskTemplateId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- SnapshotVersion
-
- Type: string
The system generated version of a task template that is associated with a task, when the task is created.
- TaskTemplateId
-
- Required: Yes
- Type: string
A unique identifier for the task template.
Result Syntax
[
'Arn' => '<string>',
'Constraints' => [
'InvisibleFields' => [
[
'Id' => [
'Name' => '<string>',
],
],
// ...
],
'ReadOnlyFields' => [
[
'Id' => [
'Name' => '<string>',
],
],
// ...
],
'RequiredFields' => [
[
'Id' => [
'Name' => '<string>',
],
],
// ...
],
],
'ContactFlowId' => '<string>',
'CreatedTime' => <DateTime>,
'Defaults' => [
'DefaultFieldValues' => [
[
'DefaultValue' => '<string>',
'Id' => [
'Name' => '<string>',
],
],
// ...
],
],
'Description' => '<string>',
'Fields' => [
[
'Description' => '<string>',
'Id' => [
'Name' => '<string>',
],
'SingleSelectOptions' => ['<string>', ...],
'Type' => 'NAME|DESCRIPTION|SCHEDULED_TIME|QUICK_CONNECT|URL|NUMBER|TEXT|TEXT_AREA|DATE_TIME|BOOLEAN|SINGLE_SELECT|EMAIL',
],
// ...
],
'Id' => '<string>',
'InstanceId' => '<string>',
'LastModifiedTime' => <DateTime>,
'Name' => '<string>',
'Status' => 'ACTIVE|INACTIVE',
'Tags' => ['<string>', ...],
]
Result Details
Members
- Arn
-
- Required: Yes
- Type: string
The Amazon Resource Name (ARN).
- Constraints
-
- Type: TaskTemplateConstraints structure
Constraints that are applicable to the fields listed.
- ContactFlowId
-
- Type: string
The identifier of the flow that runs by default when a task is created by referencing this template.
- CreatedTime
-
- Type: timestamp (string|DateTime or anything parsable by strtotime)
The timestamp when the task template was created.
- Defaults
-
- Type: TaskTemplateDefaults structure
The default values for fields when a task is created by referencing this template.
- Description
-
- Type: string
The description of the task template.
- Fields
-
- Type: Array of TaskTemplateField structures
Fields that are part of the template.
- Id
-
- Required: Yes
- Type: string
A unique identifier for the task template.
- InstanceId
-
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- LastModifiedTime
-
- Type: timestamp (string|DateTime or anything parsable by strtotime)
The timestamp when the task template was last modified.
- Name
-
- Required: Yes
- Type: string
The name of the task template.
- Status
-
- Type: string
Marks a template as
ACTIVEorINACTIVEfor a task to refer to it. Tasks can only be created fromACTIVEtemplates. If a template is marked asINACTIVE, then a task that refers to this template cannot be created. - Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
The tags used to organize, track, or control access for this resource.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListAgentStatuses
$result = $client->listAgentStatuses([/* ... */]); $promise = $client->listAgentStatusesAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Lists agent statuses.
Parameter Syntax
$result = $client->listAgentStatuses([
'AgentStatusTypes' => ['<string>', ...],
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- AgentStatusTypes
-
- Type: Array of strings
Available agent status types.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'AgentStatusSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
'Type' => 'ROUTABLE|CUSTOM|OFFLINE',
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- AgentStatusSummaryList
-
- Type: Array of AgentStatusSummary structures
A summary of agent statuses.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListApprovedOrigins
$result = $client->listApprovedOrigins([/* ... */]); $promise = $client->listApprovedOriginsAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Returns a paginated list of all approved origins associated with the instance.
Parameter Syntax
$result = $client->listApprovedOrigins([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'NextToken' => '<string>',
'Origins' => ['<string>', ...],
]
Result Details
Members
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
ListBots
$result = $client->listBots([/* ... */]); $promise = $client->listBotsAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
For the specified version of Amazon Lex, returns a paginated list of all the Amazon Lex bots currently associated with the instance.
Parameter Syntax
$result = $client->listBots([
'InstanceId' => '<string>', // REQUIRED
'LexVersion' => 'V1|V2', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- LexVersion
-
- Required: Yes
- Type: string
The version of Amazon Lex or Amazon Lex V2.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'LexBots' => [
[
'LexBot' => [
'LexRegion' => '<string>',
'Name' => '<string>',
],
'LexV2Bot' => [
'AliasArn' => '<string>',
],
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- LexBots
-
- Type: Array of LexBotConfig structures
The names and Regions of the Amazon Lex or Amazon Lex V2 bots associated with the specified instance.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
The throttling limit has been exceeded.
ListContactFlowModules
$result = $client->listContactFlowModules([/* ... */]); $promise = $client->listContactFlowModulesAsync([/* ... */]);
Provides information about the contact flow modules for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->listContactFlowModules([
'ContactFlowModuleState' => 'ACTIVE|ARCHIVED',
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- ContactFlowModuleState
-
- Type: string
The state of the contact flow module.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'ContactFlowModulesSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
'State' => 'ACTIVE|ARCHIVED',
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- ContactFlowModulesSummaryList
-
- Type: Array of ContactFlowModuleSummary structures
Information about the contact flow module.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
Errors
-
You do not have sufficient permissions to perform this action.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListContactFlows
$result = $client->listContactFlows([/* ... */]); $promise = $client->listContactFlowsAsync([/* ... */]);
Provides information about the contact flows for the specified Amazon Connect instance.
You can also create and update contact flows using the Amazon Connect Flow language.
For more information about contact flows, see Contact Flows in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->listContactFlows([
'ContactFlowTypes' => ['<string>', ...],
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- ContactFlowTypes
-
- Type: Array of strings
The type of contact flow.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'ContactFlowSummaryList' => [
[
'Arn' => '<string>',
'ContactFlowState' => 'ACTIVE|ARCHIVED',
'ContactFlowType' => 'CONTACT_FLOW|CUSTOMER_QUEUE|CUSTOMER_HOLD|CUSTOMER_WHISPER|AGENT_HOLD|AGENT_WHISPER|OUTBOUND_WHISPER|AGENT_TRANSFER|QUEUE_TRANSFER',
'Id' => '<string>',
'Name' => '<string>',
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- ContactFlowSummaryList
-
- Type: Array of ContactFlowSummary structures
Information about the contact flows.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListContactReferences
$result = $client->listContactReferences([/* ... */]); $promise = $client->listContactReferencesAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
For the specified referenceTypes, returns a list of references associated with the contact.
Parameter Syntax
$result = $client->listContactReferences([
'ContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'NextToken' => '<string>',
'ReferenceTypes' => ['<string>', ...], // REQUIRED
]);
Parameter Details
Members
- ContactId
-
- Required: Yes
- Type: string
The identifier of the initial contact.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
This is not expected to be set, because the value returned in the previous response is always null.
- ReferenceTypes
-
- Required: Yes
- Type: Array of strings
The type of reference.
Result Syntax
[
'NextToken' => '<string>',
'ReferenceSummaryList' => [
[
'Attachment' => [
'Name' => '<string>',
'Status' => 'APPROVED|REJECTED',
'Value' => '<string>',
],
'Date' => [
'Name' => '<string>',
'Value' => '<string>',
],
'Email' => [
'Name' => '<string>',
'Value' => '<string>',
],
'Number' => [
'Name' => '<string>',
'Value' => '<string>',
],
'String' => [
'Name' => '<string>',
'Value' => '<string>',
],
'Url' => [
'Name' => '<string>',
'Value' => '<string>',
],
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
This is always returned as null in the response.
- ReferenceSummaryList
-
- Type: Array of ReferenceSummary structures
Information about the contact flows.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The throttling limit has been exceeded.
ListDefaultVocabularies
$result = $client->listDefaultVocabularies([/* ... */]); $promise = $client->listDefaultVocabulariesAsync([/* ... */]);
Lists the default vocabularies for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->listDefaultVocabularies([
'InstanceId' => '<string>', // REQUIRED
'LanguageCode' => 'ar-AE|de-CH|de-DE|en-AB|en-AU|en-GB|en-IE|en-IN|en-US|en-WL|es-ES|es-US|fr-CA|fr-FR|hi-IN|it-IT|ja-JP|ko-KR|pt-BR|pt-PT|zh-CN',
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- LanguageCode
-
- Type: string
The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see What is Amazon Transcribe?
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'DefaultVocabularyList' => [
[
'InstanceId' => '<string>',
'LanguageCode' => 'ar-AE|de-CH|de-DE|en-AB|en-AU|en-GB|en-IE|en-IN|en-US|en-WL|es-ES|es-US|fr-CA|fr-FR|hi-IN|it-IT|ja-JP|ko-KR|pt-BR|pt-PT|zh-CN',
'VocabularyId' => '<string>',
'VocabularyName' => '<string>',
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- DefaultVocabularyList
-
- Required: Yes
- Type: Array of DefaultVocabulary structures
A list of default vocabularies.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
Errors
-
The request is not valid.
-
Request processing failed because of an error or failure with the service.
-
The throttling limit has been exceeded.
-
You do not have sufficient permissions to perform this action.
ListHoursOfOperations
$result = $client->listHoursOfOperations([/* ... */]); $promise = $client->listHoursOfOperationsAsync([/* ... */]);
Provides information about the hours of operation for the specified Amazon Connect instance.
For more information about hours of operation, see Set the Hours of Operation for a Queue in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->listHoursOfOperations([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'HoursOfOperationSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- HoursOfOperationSummaryList
-
- Type: Array of HoursOfOperationSummary structures
Information about the hours of operation.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListInstanceAttributes
$result = $client->listInstanceAttributes([/* ... */]); $promise = $client->listInstanceAttributesAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Returns a paginated list of all attribute types for the given instance.
Parameter Syntax
$result = $client->listInstanceAttributes([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'Attributes' => [
[
'AttributeType' => 'INBOUND_CALLS|OUTBOUND_CALLS|CONTACTFLOW_LOGS|CONTACT_LENS|AUTO_RESOLVE_BEST_VOICES|USE_CUSTOM_TTS_VOICES|EARLY_MEDIA|MULTI_PARTY_CONFERENCE|HIGH_VOLUME_OUTBOUND',
'Value' => '<string>',
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- Attributes
-
- Type: Array of Attribute structures
The attribute types.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
ListInstanceStorageConfigs
$result = $client->listInstanceStorageConfigs([/* ... */]); $promise = $client->listInstanceStorageConfigsAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Returns a paginated list of storage configs for the identified instance and resource type.
Parameter Syntax
$result = $client->listInstanceStorageConfigs([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
'ResourceType' => 'CHAT_TRANSCRIPTS|CALL_RECORDINGS|SCHEDULED_REPORTS|MEDIA_STREAMS|CONTACT_TRACE_RECORDS|AGENT_EVENTS|REAL_TIME_CONTACT_ANALYSIS_SEGMENTS', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
- ResourceType
-
- Required: Yes
- Type: string
A valid resource type.
Result Syntax
[
'NextToken' => '<string>',
'StorageConfigs' => [
[
'AssociationId' => '<string>',
'KinesisFirehoseConfig' => [
'FirehoseArn' => '<string>',
],
'KinesisStreamConfig' => [
'StreamArn' => '<string>',
],
'KinesisVideoStreamConfig' => [
'EncryptionConfig' => [
'EncryptionType' => 'KMS',
'KeyId' => '<string>',
],
'Prefix' => '<string>',
'RetentionPeriodHours' => <integer>,
],
'S3Config' => [
'BucketName' => '<string>',
'BucketPrefix' => '<string>',
'EncryptionConfig' => [
'EncryptionType' => 'KMS',
'KeyId' => '<string>',
],
],
'StorageType' => 'S3|KINESIS_VIDEO_STREAM|KINESIS_STREAM|KINESIS_FIREHOSE',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- StorageConfigs
-
- Type: Array of InstanceStorageConfig structures
A valid storage type.
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
ListInstances
$result = $client->listInstances([/* ... */]); $promise = $client->listInstancesAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Return a list of instances which are in active state, creation-in-progress state, and failed state. Instances that aren't successfully created (they are in a failed state) are returned only for 24 hours after the CreateInstance API was invoked.
Parameter Syntax
$result = $client->listInstances([
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
Result Syntax
[
'InstanceSummaryList' => [
[
'Arn' => '<string>',
'CreatedTime' => <DateTime>,
'Id' => '<string>',
'IdentityManagementType' => 'SAML|CONNECT_MANAGED|EXISTING_DIRECTORY',
'InboundCallsEnabled' => true || false,
'InstanceAlias' => '<string>',
'InstanceStatus' => 'CREATION_IN_PROGRESS|ACTIVE|CREATION_FAILED',
'OutboundCallsEnabled' => true || false,
'ServiceRole' => '<string>',
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- InstanceSummaryList
-
- Type: Array of InstanceSummary structures
Information about the instances.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
Errors
-
The request is not valid.
-
Request processing failed because of an error or failure with the service.
ListIntegrationAssociations
$result = $client->listIntegrationAssociations([/* ... */]); $promise = $client->listIntegrationAssociationsAsync([/* ... */]);
Provides summary information about the Amazon Web Services resource associations for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->listIntegrationAssociations([
'InstanceId' => '<string>', // REQUIRED
'IntegrationType' => 'EVENT|VOICE_ID|PINPOINT_APP|WISDOM_ASSISTANT|WISDOM_KNOWLEDGE_BASE',
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- IntegrationType
-
- Type: string
The integration type.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'IntegrationAssociationSummaryList' => [
[
'InstanceId' => '<string>',
'IntegrationArn' => '<string>',
'IntegrationAssociationArn' => '<string>',
'IntegrationAssociationId' => '<string>',
'IntegrationType' => 'EVENT|VOICE_ID|PINPOINT_APP|WISDOM_ASSISTANT|WISDOM_KNOWLEDGE_BASE',
'SourceApplicationName' => '<string>',
'SourceApplicationUrl' => '<string>',
'SourceType' => 'SALESFORCE|ZENDESK',
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- IntegrationAssociationSummaryList
-
- Type: Array of IntegrationAssociationSummary structures
The associations.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
The throttling limit has been exceeded.
ListLambdaFunctions
$result = $client->listLambdaFunctions([/* ... */]); $promise = $client->listLambdaFunctionsAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Returns a paginated list of all Lambda functions that display in the dropdown options in the relevant contact flow blocks.
Parameter Syntax
$result = $client->listLambdaFunctions([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'LambdaFunctions' => ['<string>', ...],
'NextToken' => '<string>',
]
Result Details
Members
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
ListLexBots
$result = $client->listLexBots([/* ... */]); $promise = $client->listLexBotsAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Returns a paginated list of all the Amazon Lex bots currently associated with the instance.
Parameter Syntax
$result = $client->listLexBots([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page. If no value is specified, the default is 10.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'LexBots' => [
[
'LexRegion' => '<string>',
'Name' => '<string>',
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- LexBots
-
- Type: Array of LexBot structures
The names and Regions of the Amazon Lex bots associated with the specified instance.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
ListPhoneNumbers
$result = $client->listPhoneNumbers([/* ... */]); $promise = $client->listPhoneNumbersAsync([/* ... */]);
Provides information about the phone numbers for the specified Amazon Connect instance.
For more information about phone numbers, see Set Up Phone Numbers for Your Contact Center in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->listPhoneNumbers([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
'PhoneNumberCountryCodes' => ['<string>', ...],
'PhoneNumberTypes' => ['<string>', ...],
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
- PhoneNumberCountryCodes
-
- Type: Array of strings
The ISO country code.
- PhoneNumberTypes
-
- Type: Array of strings
The type of phone number.
Result Syntax
[
'NextToken' => '<string>',
'PhoneNumberSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'PhoneNumber' => '<string>',
'PhoneNumberCountryCode' => 'AF|AL|DZ|AS|AD|AO|AI|AQ|AG|AR|AM|AW|AU|AT|AZ|BS|BH|BD|BB|BY|BE|BZ|BJ|BM|BT|BO|BA|BW|BR|IO|VG|BN|BG|BF|BI|KH|CM|CA|CV|KY|CF|TD|CL|CN|CX|CC|CO|KM|CK|CR|HR|CU|CW|CY|CZ|CD|DK|DJ|DM|DO|TL|EC|EG|SV|GQ|ER|EE|ET|FK|FO|FJ|FI|FR|PF|GA|GM|GE|DE|GH|GI|GR|GL|GD|GU|GT|GG|GN|GW|GY|HT|HN|HK|HU|IS|IN|ID|IR|IQ|IE|IM|IL|IT|CI|JM|JP|JE|JO|KZ|KE|KI|KW|KG|LA|LV|LB|LS|LR|LY|LI|LT|LU|MO|MK|MG|MW|MY|MV|ML|MT|MH|MR|MU|YT|MX|FM|MD|MC|MN|ME|MS|MA|MZ|MM|NA|NR|NP|NL|AN|NC|NZ|NI|NE|NG|NU|KP|MP|NO|OM|PK|PW|PA|PG|PY|PE|PH|PN|PL|PT|PR|QA|CG|RE|RO|RU|RW|BL|SH|KN|LC|MF|PM|VC|WS|SM|ST|SA|SN|RS|SC|SL|SG|SX|SK|SI|SB|SO|ZA|KR|ES|LK|SD|SR|SJ|SZ|SE|CH|SY|TW|TJ|TZ|TH|TG|TK|TO|TT|TN|TR|TM|TC|TV|VI|UG|UA|AE|GB|US|UY|UZ|VU|VA|VE|VN|WF|EH|YE|ZM|ZW',
'PhoneNumberType' => 'TOLL_FREE|DID',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- PhoneNumberSummaryList
-
- Type: Array of PhoneNumberSummary structures
Information about the phone numbers.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListPhoneNumbersV2
$result = $client->listPhoneNumbersV2([/* ... */]); $promise = $client->listPhoneNumbersV2Async([/* ... */]);
Lists phone numbers claimed to your Amazon Connect instance.
For more information about phone numbers, see Set Up Phone Numbers for Your Contact Center in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->listPhoneNumbersV2([
'MaxResults' => <integer>,
'NextToken' => '<string>',
'PhoneNumberCountryCodes' => ['<string>', ...],
'PhoneNumberPrefix' => '<string>',
'PhoneNumberTypes' => ['<string>', ...],
'TargetArn' => '<string>',
]);
Parameter Details
Members
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
- PhoneNumberCountryCodes
-
- Type: Array of strings
The ISO country code.
- PhoneNumberPrefix
-
- Type: string
The prefix of the phone number. If provided, it must contain
+as part of the country code. - PhoneNumberTypes
-
- Type: Array of strings
The type of phone number.
- TargetArn
-
- Type: string
The Amazon Resource Name (ARN) for Amazon Connect instances that phone numbers are claimed to. If
TargetArninput is not provided, this API lists numbers claimed to all the Amazon Connect instances belonging to your account.
Result Syntax
[
'ListPhoneNumbersSummaryList' => [
[
'PhoneNumber' => '<string>',
'PhoneNumberArn' => '<string>',
'PhoneNumberCountryCode' => 'AF|AL|DZ|AS|AD|AO|AI|AQ|AG|AR|AM|AW|AU|AT|AZ|BS|BH|BD|BB|BY|BE|BZ|BJ|BM|BT|BO|BA|BW|BR|IO|VG|BN|BG|BF|BI|KH|CM|CA|CV|KY|CF|TD|CL|CN|CX|CC|CO|KM|CK|CR|HR|CU|CW|CY|CZ|CD|DK|DJ|DM|DO|TL|EC|EG|SV|GQ|ER|EE|ET|FK|FO|FJ|FI|FR|PF|GA|GM|GE|DE|GH|GI|GR|GL|GD|GU|GT|GG|GN|GW|GY|HT|HN|HK|HU|IS|IN|ID|IR|IQ|IE|IM|IL|IT|CI|JM|JP|JE|JO|KZ|KE|KI|KW|KG|LA|LV|LB|LS|LR|LY|LI|LT|LU|MO|MK|MG|MW|MY|MV|ML|MT|MH|MR|MU|YT|MX|FM|MD|MC|MN|ME|MS|MA|MZ|MM|NA|NR|NP|NL|AN|NC|NZ|NI|NE|NG|NU|KP|MP|NO|OM|PK|PW|PA|PG|PY|PE|PH|PN|PL|PT|PR|QA|CG|RE|RO|RU|RW|BL|SH|KN|LC|MF|PM|VC|WS|SM|ST|SA|SN|RS|SC|SL|SG|SX|SK|SI|SB|SO|ZA|KR|ES|LK|SD|SR|SJ|SZ|SE|CH|SY|TW|TJ|TZ|TH|TG|TK|TO|TT|TN|TR|TM|TC|TV|VI|UG|UA|AE|GB|US|UY|UZ|VU|VA|VE|VN|WF|EH|YE|ZM|ZW',
'PhoneNumberId' => '<string>',
'PhoneNumberType' => 'TOLL_FREE|DID',
'TargetArn' => '<string>',
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- ListPhoneNumbersSummaryList
-
- Type: Array of ListPhoneNumbersSummary structures
Information about phone numbers that have been claimed to your Amazon Connect instances.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
Errors
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
-
You do not have sufficient permissions to perform this action.
ListPrompts
$result = $client->listPrompts([/* ... */]); $promise = $client->listPromptsAsync([/* ... */]);
Provides information about the prompts for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->listPrompts([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'NextToken' => '<string>',
'PromptSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- PromptSummaryList
-
- Type: Array of PromptSummary structures
Information about the prompts.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListQueueQuickConnects
$result = $client->listQueueQuickConnects([/* ... */]); $promise = $client->listQueueQuickConnectsAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Lists the quick connects associated with a queue.
Parameter Syntax
$result = $client->listQueueQuickConnects([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
'QueueId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
- QueueId
-
- Required: Yes
- Type: string
The identifier for the queue.
Result Syntax
[
'NextToken' => '<string>',
'QuickConnectSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
'QuickConnectType' => 'USER|QUEUE|PHONE_NUMBER',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- QuickConnectSummaryList
-
- Type: Array of QuickConnectSummary structures
Information about the quick connects.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListQueues
$result = $client->listQueues([/* ... */]); $promise = $client->listQueuesAsync([/* ... */]);
Provides information about the queues for the specified Amazon Connect instance.
If you do not specify a QueueTypes parameter, both standard and agent queues are returned. This might cause an unexpected truncation of results if you have more than 1000 agents and you limit the number of results of the API call in code.
For more information about queues, see Queues: Standard and Agent in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->listQueues([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
'QueueTypes' => ['<string>', ...],
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
- QueueTypes
-
- Type: Array of strings
The type of queue.
Result Syntax
[
'NextToken' => '<string>',
'QueueSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
'QueueType' => 'STANDARD|AGENT',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- QueueSummaryList
-
- Type: Array of QueueSummary structures
Information about the queues.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListQuickConnects
$result = $client->listQuickConnects([/* ... */]); $promise = $client->listQuickConnectsAsync([/* ... */]);
Provides information about the quick connects for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->listQuickConnects([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
'QuickConnectTypes' => ['<string>', ...],
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
- QuickConnectTypes
-
- Type: Array of strings
The type of quick connect. In the Amazon Connect console, when you create a quick connect, you are prompted to assign one of the following types: Agent (USER), External (PHONE_NUMBER), or Queue (QUEUE).
Result Syntax
[
'NextToken' => '<string>',
'QuickConnectSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
'QuickConnectType' => 'USER|QUEUE|PHONE_NUMBER',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- QuickConnectSummaryList
-
- Type: Array of QuickConnectSummary structures
Information about the quick connects.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListRoutingProfileQueues
$result = $client->listRoutingProfileQueues([/* ... */]); $promise = $client->listRoutingProfileQueuesAsync([/* ... */]);
Lists the queues associated with a routing profile.
Parameter Syntax
$result = $client->listRoutingProfileQueues([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
'RoutingProfileId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
- RoutingProfileId
-
- Required: Yes
- Type: string
The identifier of the routing profile.
Result Syntax
[
'NextToken' => '<string>',
'RoutingProfileQueueConfigSummaryList' => [
[
'Channel' => 'VOICE|CHAT|TASK',
'Delay' => <integer>,
'Priority' => <integer>,
'QueueArn' => '<string>',
'QueueId' => '<string>',
'QueueName' => '<string>',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- RoutingProfileQueueConfigSummaryList
-
- Type: Array of RoutingProfileQueueConfigSummary structures
Information about the routing profiles.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListRoutingProfiles
$result = $client->listRoutingProfiles([/* ... */]); $promise = $client->listRoutingProfilesAsync([/* ... */]);
Provides summary information about the routing profiles for the specified Amazon Connect instance.
For more information about routing profiles, see Routing Profiles and Create a Routing Profile in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->listRoutingProfiles([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'NextToken' => '<string>',
'RoutingProfileSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- RoutingProfileSummaryList
-
- Type: Array of RoutingProfileSummary structures
Information about the routing profiles.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListSecurityKeys
$result = $client->listSecurityKeys([/* ... */]); $promise = $client->listSecurityKeysAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Returns a paginated list of all security keys associated with the instance.
Parameter Syntax
$result = $client->listSecurityKeys([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'NextToken' => '<string>',
'SecurityKeys' => [
[
'AssociationId' => '<string>',
'CreationTime' => <DateTime>,
'Key' => '<string>',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- SecurityKeys
-
- Type: Array of SecurityKey structures
The security keys.
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
ListSecurityProfilePermissions
$result = $client->listSecurityProfilePermissions([/* ... */]); $promise = $client->listSecurityProfilePermissionsAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Lists the permissions granted to a security profile.
Parameter Syntax
$result = $client->listSecurityProfilePermissions([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
'SecurityProfileId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
- SecurityProfileId
-
- Required: Yes
- Type: string
The identifier for the security profle.
Result Syntax
[
'NextToken' => '<string>',
'Permissions' => ['<string>', ...],
]
Result Details
Members
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListSecurityProfiles
$result = $client->listSecurityProfiles([/* ... */]); $promise = $client->listSecurityProfilesAsync([/* ... */]);
Provides summary information about the security profiles for the specified Amazon Connect instance.
For more information about security profiles, see Security Profiles in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->listSecurityProfiles([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'NextToken' => '<string>',
'SecurityProfileSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- SecurityProfileSummaryList
-
- Type: Array of SecurityProfileSummary structures
Information about the security profiles.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListTagsForResource
$result = $client->listTagsForResource([/* ... */]); $promise = $client->listTagsForResourceAsync([/* ... */]);
Lists the tags for the specified resource.
For sample policies that use tags, see Amazon Connect Identity-Based Policy Examples in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->listTagsForResource([
'resourceArn' => '<string>', // REQUIRED
]);
Parameter Details
Result Syntax
[
'tags' => ['<string>', ...],
]
Result Details
Members
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
Request processing failed because of an error or failure with the service.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
ListTaskTemplates
$result = $client->listTaskTemplates([/* ... */]); $promise = $client->listTaskTemplatesAsync([/* ... */]);
Lists task templates for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->listTaskTemplates([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'Name' => '<string>',
'NextToken' => '<string>',
'Status' => 'ACTIVE|INACTIVE',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
It is not expected that you set this.
- Name
-
- Type: string
The name of the task template.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
It is not expected that you set this because the value returned in the previous response is always null.
- Status
-
- Type: string
Marks a template as
ACTIVEorINACTIVEfor a task to refer to it. Tasks can only be created fromACTIVEtemplates. If a template is marked asINACTIVE, then a task that refers to this template cannot be created.
Result Syntax
[
'NextToken' => '<string>',
'TaskTemplates' => [
[
'Arn' => '<string>',
'CreatedTime' => <DateTime>,
'Description' => '<string>',
'Id' => '<string>',
'LastModifiedTime' => <DateTime>,
'Name' => '<string>',
'Status' => 'ACTIVE|INACTIVE',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
This is always returned as a null in the response.
- TaskTemplates
-
- Type: Array of TaskTemplateMetadata structures
Provides details about a list of task templates belonging to an instance.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListUseCases
$result = $client->listUseCases([/* ... */]); $promise = $client->listUseCasesAsync([/* ... */]);
Lists the use cases for the integration association.
Parameter Syntax
$result = $client->listUseCases([
'InstanceId' => '<string>', // REQUIRED
'IntegrationAssociationId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- IntegrationAssociationId
-
- Required: Yes
- Type: string
The identifier for the integration association.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'NextToken' => '<string>',
'UseCaseSummaryList' => [
[
'UseCaseArn' => '<string>',
'UseCaseId' => '<string>',
'UseCaseType' => 'RULES_EVALUATION|CONNECT_CAMPAIGNS',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- UseCaseSummaryList
-
- Type: Array of UseCase structures
The use cases.
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
The throttling limit has been exceeded.
ListUserHierarchyGroups
$result = $client->listUserHierarchyGroups([/* ... */]); $promise = $client->listUserHierarchyGroupsAsync([/* ... */]);
Provides summary information about the hierarchy groups for the specified Amazon Connect instance.
For more information about agent hierarchies, see Set Up Agent Hierarchies in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->listUserHierarchyGroups([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'NextToken' => '<string>',
'UserHierarchyGroupSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Name' => '<string>',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- UserHierarchyGroupSummaryList
-
- Type: Array of HierarchyGroupSummary structures
Information about the hierarchy groups.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
ListUsers
$result = $client->listUsers([/* ... */]); $promise = $client->listUsersAsync([/* ... */]);
Provides summary information about the users for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->listUsers([
'InstanceId' => '<string>', // REQUIRED
'MaxResults' => <integer>,
'NextToken' => '<string>',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Result Syntax
[
'NextToken' => '<string>',
'UserSummaryList' => [
[
'Arn' => '<string>',
'Id' => '<string>',
'Username' => '<string>',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- UserSummaryList
-
- Type: Array of UserSummary structures
Information about the users.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
PutUserStatus
$result = $client->putUserStatus([/* ... */]); $promise = $client->putUserStatusAsync([/* ... */]);
Changes the current status of a user or agent in Amazon Connect. If the agent is currently handling a contact, this sets the agent's next status.
For more information, see Agent status and Set your next status in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->putUserStatus([
'AgentStatusId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'UserId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
You do not have sufficient permissions to perform this action.
-
Request processing failed because of an error or failure with the service.
ReleasePhoneNumber
$result = $client->releasePhoneNumber([/* ... */]); $promise = $client->releasePhoneNumberAsync([/* ... */]);
Releases a phone number previously claimed to an Amazon Connect instance.
Parameter Syntax
$result = $client->releasePhoneNumber([
'ClientToken' => '<string>',
'PhoneNumberId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
-
That resource is already in use. Please try another.
-
An entity with the same name already exists.
-
You do not have sufficient permissions to perform this action.
ResumeContactRecording
$result = $client->resumeContactRecording([/* ... */]); $promise = $client->resumeContactRecordingAsync([/* ... */]);
When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording the call.
Only voice recordings are supported at this time.
Parameter Syntax
$result = $client->resumeContactRecording([
'ContactId' => '<string>', // REQUIRED
'InitialContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- ContactId
-
- Required: Yes
- Type: string
The identifier of the contact.
- InitialContactId
-
- Required: Yes
- Type: string
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
SearchAvailablePhoneNumbers
$result = $client->searchAvailablePhoneNumbers([/* ... */]); $promise = $client->searchAvailablePhoneNumbersAsync([/* ... */]);
Searches for available phone numbers that you can claim to your Amazon Connect instance.
Parameter Syntax
$result = $client->searchAvailablePhoneNumbers([
'MaxResults' => <integer>,
'NextToken' => '<string>',
'PhoneNumberCountryCode' => 'AF|AL|DZ|AS|AD|AO|AI|AQ|AG|AR|AM|AW|AU|AT|AZ|BS|BH|BD|BB|BY|BE|BZ|BJ|BM|BT|BO|BA|BW|BR|IO|VG|BN|BG|BF|BI|KH|CM|CA|CV|KY|CF|TD|CL|CN|CX|CC|CO|KM|CK|CR|HR|CU|CW|CY|CZ|CD|DK|DJ|DM|DO|TL|EC|EG|SV|GQ|ER|EE|ET|FK|FO|FJ|FI|FR|PF|GA|GM|GE|DE|GH|GI|GR|GL|GD|GU|GT|GG|GN|GW|GY|HT|HN|HK|HU|IS|IN|ID|IR|IQ|IE|IM|IL|IT|CI|JM|JP|JE|JO|KZ|KE|KI|KW|KG|LA|LV|LB|LS|LR|LY|LI|LT|LU|MO|MK|MG|MW|MY|MV|ML|MT|MH|MR|MU|YT|MX|FM|MD|MC|MN|ME|MS|MA|MZ|MM|NA|NR|NP|NL|AN|NC|NZ|NI|NE|NG|NU|KP|MP|NO|OM|PK|PW|PA|PG|PY|PE|PH|PN|PL|PT|PR|QA|CG|RE|RO|RU|RW|BL|SH|KN|LC|MF|PM|VC|WS|SM|ST|SA|SN|RS|SC|SL|SG|SX|SK|SI|SB|SO|ZA|KR|ES|LK|SD|SR|SJ|SZ|SE|CH|SY|TW|TJ|TZ|TH|TG|TK|TO|TT|TN|TR|TM|TC|TV|VI|UG|UA|AE|GB|US|UY|UZ|VU|VA|VE|VN|WF|EH|YE|ZM|ZW', // REQUIRED
'PhoneNumberPrefix' => '<string>',
'PhoneNumberType' => 'TOLL_FREE|DID', // REQUIRED
'TargetArn' => '<string>', // REQUIRED
]);
Parameter Details
Members
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
- PhoneNumberCountryCode
-
- Required: Yes
- Type: string
The ISO country code.
- PhoneNumberPrefix
-
- Type: string
The prefix of the phone number. If provided, it must contain
+as part of the country code. - PhoneNumberType
-
- Required: Yes
- Type: string
The type of phone number.
- TargetArn
-
- Required: Yes
- Type: string
The Amazon Resource Name (ARN) for Amazon Connect instances that phone numbers are claimed to.
Result Syntax
[
'AvailableNumbersList' => [
[
'PhoneNumber' => '<string>',
'PhoneNumberCountryCode' => 'AF|AL|DZ|AS|AD|AO|AI|AQ|AG|AR|AM|AW|AU|AT|AZ|BS|BH|BD|BB|BY|BE|BZ|BJ|BM|BT|BO|BA|BW|BR|IO|VG|BN|BG|BF|BI|KH|CM|CA|CV|KY|CF|TD|CL|CN|CX|CC|CO|KM|CK|CR|HR|CU|CW|CY|CZ|CD|DK|DJ|DM|DO|TL|EC|EG|SV|GQ|ER|EE|ET|FK|FO|FJ|FI|FR|PF|GA|GM|GE|DE|GH|GI|GR|GL|GD|GU|GT|GG|GN|GW|GY|HT|HN|HK|HU|IS|IN|ID|IR|IQ|IE|IM|IL|IT|CI|JM|JP|JE|JO|KZ|KE|KI|KW|KG|LA|LV|LB|LS|LR|LY|LI|LT|LU|MO|MK|MG|MW|MY|MV|ML|MT|MH|MR|MU|YT|MX|FM|MD|MC|MN|ME|MS|MA|MZ|MM|NA|NR|NP|NL|AN|NC|NZ|NI|NE|NG|NU|KP|MP|NO|OM|PK|PW|PA|PG|PY|PE|PH|PN|PL|PT|PR|QA|CG|RE|RO|RU|RW|BL|SH|KN|LC|MF|PM|VC|WS|SM|ST|SA|SN|RS|SC|SL|SG|SX|SK|SI|SB|SO|ZA|KR|ES|LK|SD|SR|SJ|SZ|SE|CH|SY|TW|TJ|TZ|TH|TG|TK|TO|TT|TN|TR|TM|TC|TV|VI|UG|UA|AE|GB|US|UY|UZ|VU|VA|VE|VN|WF|EH|YE|ZM|ZW',
'PhoneNumberType' => 'TOLL_FREE|DID',
],
// ...
],
'NextToken' => '<string>',
]
Result Details
Members
- AvailableNumbersList
-
- Type: Array of AvailableNumberSummary structures
A list of available phone numbers that you can claim for your Amazon Connect instance.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
Errors
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
-
You do not have sufficient permissions to perform this action.
SearchUsers
$result = $client->searchUsers([/* ... */]); $promise = $client->searchUsersAsync([/* ... */]);
Searches users in an Amazon Connect instance, with optional filtering.
Parameter Syntax
$result = $client->searchUsers([
'InstanceId' => '<string>',
'MaxResults' => <integer>,
'NextToken' => '<string>',
'SearchCriteria' => [
'AndConditions' => [
[...], // RECURSIVE
// ...
],
'HierarchyGroupCondition' => [
'HierarchyGroupMatchType' => 'EXACT|WITH_CHILD_GROUPS',
'Value' => '<string>',
],
'OrConditions' => [
[...], // RECURSIVE
// ...
],
'StringCondition' => [
'ComparisonType' => 'STARTS_WITH|CONTAINS|EXACT',
'FieldName' => '<string>',
'Value' => '<string>',
],
],
'SearchFilter' => [
'TagFilter' => [
'AndConditions' => [
[
'TagKey' => '<string>',
'TagValue' => '<string>',
],
// ...
],
'OrConditions' => [
[
[
'TagKey' => '<string>',
'TagValue' => '<string>',
],
// ...
],
// ...
],
'TagCondition' => [
'TagKey' => '<string>',
'TagValue' => '<string>',
],
],
],
]);
Parameter Details
Members
- InstanceId
-
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
- SearchCriteria
-
- Type: UserSearchCriteria structure
The search criteria to be used to return users.
- SearchFilter
-
- Type: UserSearchFilter structure
Filters to be applied to search results.
Result Syntax
[
'ApproximateTotalCount' => <integer>,
'NextToken' => '<string>',
'Users' => [
[
'Arn' => '<string>',
'DirectoryUserId' => '<string>',
'HierarchyGroupId' => '<string>',
'Id' => '<string>',
'IdentityInfo' => [
'FirstName' => '<string>',
'LastName' => '<string>',
],
'PhoneConfig' => [
'AfterContactWorkTimeLimit' => <integer>,
'AutoAccept' => true || false,
'DeskPhoneNumber' => '<string>',
'PhoneType' => 'SOFT_PHONE|DESK_PHONE',
],
'RoutingProfileId' => '<string>',
'SecurityProfileIds' => ['<string>', ...],
'Tags' => ['<string>', ...],
'Username' => '<string>',
],
// ...
],
]
Result Details
Members
- ApproximateTotalCount
-
- Type: long (int|float)
The total number of users who matched your search query.
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- Users
-
- Type: Array of UserSearchSummary structures
Information about the users.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
SearchVocabularies
$result = $client->searchVocabularies([/* ... */]); $promise = $client->searchVocabulariesAsync([/* ... */]);
Searches for vocabularies within a specific Amazon Connect instance using State, NameStartsWith, and LanguageCode.
Parameter Syntax
$result = $client->searchVocabularies([
'InstanceId' => '<string>', // REQUIRED
'LanguageCode' => 'ar-AE|de-CH|de-DE|en-AB|en-AU|en-GB|en-IE|en-IN|en-US|en-WL|es-ES|es-US|fr-CA|fr-FR|hi-IN|it-IT|ja-JP|ko-KR|pt-BR|pt-PT|zh-CN',
'MaxResults' => <integer>,
'NameStartsWith' => '<string>',
'NextToken' => '<string>',
'State' => 'CREATION_IN_PROGRESS|ACTIVE|CREATION_FAILED|DELETE_IN_PROGRESS',
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- LanguageCode
-
- Type: string
The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see What is Amazon Transcribe?
- MaxResults
-
- Type: int
The maximum number of results to return per page.
- NameStartsWith
-
- Type: string
The starting pattern of the name of the vocabulary.
- NextToken
-
- Type: string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
- State
-
- Type: string
The current state of the custom vocabulary.
Result Syntax
[
'NextToken' => '<string>',
'VocabularySummaryList' => [
[
'Arn' => '<string>',
'FailureReason' => '<string>',
'Id' => '<string>',
'LanguageCode' => 'ar-AE|de-CH|de-DE|en-AB|en-AU|en-GB|en-IE|en-IN|en-US|en-WL|es-ES|es-US|fr-CA|fr-FR|hi-IN|it-IT|ja-JP|ko-KR|pt-BR|pt-PT|zh-CN',
'LastModifiedTime' => <DateTime>,
'Name' => '<string>',
'State' => 'CREATION_IN_PROGRESS|ACTIVE|CREATION_FAILED|DELETE_IN_PROGRESS',
],
// ...
],
]
Result Details
Members
- NextToken
-
- Type: string
If there are additional results, this is the token for the next set of results.
- VocabularySummaryList
-
- Type: Array of VocabularySummary structures
The list of the available custom vocabularies.
Errors
-
The request is not valid.
-
Request processing failed because of an error or failure with the service.
-
The throttling limit has been exceeded.
-
You do not have sufficient permissions to perform this action.
StartChatContact
$result = $client->startChatContact([/* ... */]); $promise = $client->startChatContactAsync([/* ... */]);
Initiates a contact flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the CreateParticipantConnection API in the Amazon Connect Participant Service.
When a new chat contact is successfully created, clients must subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking CreateParticipantConnection with WEBSOCKET and CONNECTION_CREDENTIALS.
A 429 error occurs in the following situations:
-
API rate limit is exceeded. API TPS throttling returns a
TooManyRequestsexception. -
The quota for concurrent active chats is exceeded. Active chat throttling returns a
LimitExceededException.
If you use the ChatDurationInMinutes parameter and receive a 400 error, your account may not support the ability to configure custom chat durations. For more information, contact Amazon Web Services Support.
For more information about chat, see Chat in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->startChatContact([
'Attributes' => ['<string>', ...],
'ChatDurationInMinutes' => <integer>,
'ClientToken' => '<string>',
'ContactFlowId' => '<string>', // REQUIRED
'InitialMessage' => [
'Content' => '<string>', // REQUIRED
'ContentType' => '<string>', // REQUIRED
],
'InstanceId' => '<string>', // REQUIRED
'ParticipantDetails' => [ // REQUIRED
'DisplayName' => '<string>', // REQUIRED
],
'SupportedMessagingContentTypes' => ['<string>', ...],
]);
Parameter Details
Members
- Attributes
-
- Type: Associative array of custom strings keys (AttributeName) to strings
A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in contact flows just like any other contact attributes.
There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
- ChatDurationInMinutes
-
- Type: int
The total duration of the newly started chat session. If not specified, the chat session duration defaults to 25 hour. The minumum configurable time is 60 minutes. The maximum configurable time is 10,080 minutes (7 days).
- ClientToken
-
- Type: string
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
- ContactFlowId
-
- Required: Yes
- Type: string
The identifier of the contact flow for initiating the chat. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to Routing, Contact Flows. Choose the contact flow. On the contact flow page, under the name of the contact flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold:
arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/846ec553-a005-41c0-8341-xxxxxxxxxxxx
- InitialMessage
-
- Type: ChatMessage structure
The initial message to be sent to the newly created chat.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- ParticipantDetails
-
- Required: Yes
- Type: ParticipantDetails structure
Information identifying the participant.
- SupportedMessagingContentTypes
-
- Type: Array of strings
The supported chat message content types. Content types can be text/plain or both text/plain and text/markdown.
Result Syntax
[
'ContactId' => '<string>',
'ParticipantId' => '<string>',
'ParticipantToken' => '<string>',
]
Result Details
Members
- ContactId
-
- Type: string
The identifier of this contact within the Amazon Connect instance.
- ParticipantId
-
- Type: string
The identifier for a chat participant. The participantId for a chat participant is the same throughout the chat lifecycle.
- ParticipantToken
-
- Type: string
The token used by the chat participant to call CreateParticipantConnection. The participant token is valid for the lifetime of a chat participant.
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The allowed limit for the resource has been exceeded.
StartContactRecording
$result = $client->startContactRecording([/* ... */]); $promise = $client->startContactRecordingAsync([/* ... */]);
Starts recording the contact:
-
If the API is called before the agent joins the call, recording starts when the agent joins the call.
-
If the API is called after the agent joins the call, recording starts at the time of the API call.
StartContactRecording is a one-time action. For example, if you use StopContactRecording to stop recording an ongoing call, you can't use StartContactRecording to restart it. For scenarios where the recording has started and you want to suspend and resume it, such as when collecting sensitive information (for example, a credit card number), use SuspendContactRecording and ResumeContactRecording.
You can use this API to override the recording behavior configured in the Set recording behavior block.
Only voice recordings are supported at this time.
Parameter Syntax
$result = $client->startContactRecording([
'ContactId' => '<string>', // REQUIRED
'InitialContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'VoiceRecordingConfiguration' => [ // REQUIRED
'VoiceRecordingTrack' => 'FROM_AGENT|TO_AGENT|ALL',
],
]);
Parameter Details
Members
- ContactId
-
- Required: Yes
- Type: string
The identifier of the contact.
- InitialContactId
-
- Required: Yes
- Type: string
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- VoiceRecordingConfiguration
-
- Required: Yes
- Type: VoiceRecordingConfiguration structure
The person being recorded.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
StartContactStreaming
$result = $client->startContactStreaming([/* ... */]); $promise = $client->startContactStreamingAsync([/* ... */]);
Initiates real-time message streaming for a new chat contact.
For more information about message streaming, see Enable real-time chat message streaming in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->startContactStreaming([
'ChatStreamingConfiguration' => [ // REQUIRED
'StreamingEndpointArn' => '<string>', // REQUIRED
],
'ClientToken' => '<string>', // REQUIRED
'ContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- ChatStreamingConfiguration
-
- Required: Yes
- Type: ChatStreamingConfiguration structure
The streaming configuration, such as the Amazon SNS streaming endpoint.
- ClientToken
-
- Required: Yes
- Type: string
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
- ContactId
-
- Required: Yes
- Type: string
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
Result Syntax
[
'StreamingId' => '<string>',
]
Result Details
Members
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The allowed limit for the resource has been exceeded.
StartOutboundVoiceContact
$result = $client->startOutboundVoiceContact([/* ... */]); $promise = $client->startOutboundVoiceContactAsync([/* ... */]);
Places an outbound call to a contact, and then initiates the contact flow. It performs the actions in the contact flow that's specified (in ContactFlowId).
Agents do not initiate the outbound API, which means that they do not dial the contact. If the contact flow places an outbound call to a contact, and then puts the contact in queue, the call is then routed to the agent, like any other inbound case.
There is a 60-second dialing timeout for this operation. If the call is not connected after 60 seconds, it fails.
UK numbers with a 447 prefix are not allowed by default. Before you can dial these UK mobile numbers, you must submit a service quota increase request. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide.
Campaign calls are not allowed by default. Before you can make a call with TrafficType = CAMPAIGN, you must submit a service quota increase request. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->startOutboundVoiceContact([
'AnswerMachineDetectionConfig' => [
'AwaitAnswerMachinePrompt' => true || false,
'EnableAnswerMachineDetection' => true || false,
],
'Attributes' => ['<string>', ...],
'CampaignId' => '<string>',
'ClientToken' => '<string>',
'ContactFlowId' => '<string>', // REQUIRED
'DestinationPhoneNumber' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'QueueId' => '<string>',
'SourcePhoneNumber' => '<string>',
'TrafficType' => 'GENERAL|CAMPAIGN',
]);
Parameter Details
Members
- AnswerMachineDetectionConfig
-
- Type: AnswerMachineDetectionConfig structure
Configuration of the answering machine detection for this outbound call.
- Attributes
-
- Type: Associative array of custom strings keys (AttributeName) to strings
A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes.
There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
- CampaignId
-
- Type: string
The campaign identifier of the outbound communication.
- ClientToken
-
- Type: string
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. The token is valid for 7 days after creation. If a contact is already started, the contact ID is returned.
- ContactFlowId
-
- Required: Yes
- Type: string
The identifier of the contact flow for the outbound call. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to Routing, Contact Flows. Choose the contact flow. On the contact flow page, under the name of the contact flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold:
arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/846ec553-a005-41c0-8341-xxxxxxxxxxxx
- DestinationPhoneNumber
-
- Required: Yes
- Type: string
The phone number of the customer, in E.164 format.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- QueueId
-
- Type: string
The queue for the call. If you specify a queue, the phone displayed for caller ID is the phone number specified in the queue. If you do not specify a queue, the queue defined in the contact flow is used. If you do not specify a queue, you must specify a source phone number.
- SourcePhoneNumber
-
- Type: string
The phone number associated with the Amazon Connect instance, in E.164 format. If you do not specify a source phone number, you must specify a queue.
- TrafficType
-
- Type: string
Denotes the class of traffic. Calls with different traffic types are handled differently by Amazon Connect. The default value is
GENERAL. UseCAMPAIGNifEnableAnswerMachineDetectionis set totrue. For all other cases, useGENERAL.
Result Syntax
[
'ContactId' => '<string>',
]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The allowed limit for the resource has been exceeded.
-
DestinationNotAllowedException:
Outbound calls to the destination number are not allowed.
-
OutboundContactNotPermittedException:
The contact is not permitted.
StartTaskContact
$result = $client->startTaskContact([/* ... */]); $promise = $client->startTaskContactAsync([/* ... */]);
Initiates a contact flow to start a new task.
Parameter Syntax
$result = $client->startTaskContact([
'Attributes' => ['<string>', ...],
'ClientToken' => '<string>',
'ContactFlowId' => '<string>',
'Description' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>', // REQUIRED
'PreviousContactId' => '<string>',
'QuickConnectId' => '<string>',
'References' => [
'<ReferenceKey>' => [
'Type' => 'URL|ATTACHMENT|NUMBER|STRING|DATE|EMAIL', // REQUIRED
'Value' => '<string>', // REQUIRED
],
// ...
],
'ScheduledTime' => <integer || string || DateTime>,
'TaskTemplateId' => '<string>',
]);
Parameter Details
Members
- Attributes
-
- Type: Associative array of custom strings keys (AttributeName) to strings
A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes.
There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
- ClientToken
-
- Type: string
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
- ContactFlowId
-
- Type: string
The identifier of the contact flow for initiating the tasks. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to Routing, Contact Flows. Choose the contact flow. On the contact flow page, under the name of the contact flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold:
arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/846ec553-a005-41c0-8341-xxxxxxxxxxxx
- Description
-
- Type: string
A description of the task that is shown to an agent in the Contact Control Panel (CCP).
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Name
-
- Required: Yes
- Type: string
The name of a task that is shown to an agent in the Contact Control Panel (CCP).
- PreviousContactId
-
- Type: string
The identifier of the previous chat, voice, or task contact.
- QuickConnectId
-
- Type: string
The identifier for the quick connect.
- References
-
- Type: Associative array of custom strings keys (ReferenceKey) to Reference structures
A formatted URL that is shown to an agent in the Contact Control Panel (CCP).
- ScheduledTime
-
- Type: timestamp (string|DateTime or anything parsable by strtotime)
The timestamp, in Unix Epoch seconds format, at which to start running the inbound contact flow. The scheduled time cannot be in the past. It must be within up to 6 days in future.
- TaskTemplateId
-
- Type: string
A unique identifier for the task template.
Result Syntax
[
'ContactId' => '<string>',
]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
ServiceQuotaExceededException:
The service quota has been exceeded.
-
Request processing failed because of an error or failure with the service.
StopContact
$result = $client->stopContact([/* ... */]); $promise = $client->stopContactAsync([/* ... */]);
Ends the specified contact. This call does not work for the following initiation methods:
-
DISCONNECT
-
TRANSFER
-
QUEUE_TRANSFER
Parameter Syntax
$result = $client->stopContact([
'ContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
The contact with the specified ID is not active or does not exist.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
StopContactRecording
$result = $client->stopContactRecording([/* ... */]); $promise = $client->stopContactRecordingAsync([/* ... */]);
Stops recording a call when a contact is being recorded. StopContactRecording is a one-time action. If you use StopContactRecording to stop recording an ongoing call, you can't use StartContactRecording to restart it. For scenarios where the recording has started and you want to suspend it for sensitive information (for example, to collect a credit card number), and then restart it, use SuspendContactRecording and ResumeContactRecording.
Only voice recordings are supported at this time.
Parameter Syntax
$result = $client->stopContactRecording([
'ContactId' => '<string>', // REQUIRED
'InitialContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- ContactId
-
- Required: Yes
- Type: string
The identifier of the contact.
- InitialContactId
-
- Required: Yes
- Type: string
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
StopContactStreaming
$result = $client->stopContactStreaming([/* ... */]); $promise = $client->stopContactStreamingAsync([/* ... */]);
Ends message streaming on a specified contact. To restart message streaming on that contact, call the StartContactStreaming API.
Parameter Syntax
$result = $client->stopContactStreaming([
'ContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'StreamingId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- ContactId
-
- Required: Yes
- Type: string
The identifier of the contact. This is the identifier of the contact that is associated with the first interaction with the contact center.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- StreamingId
-
- Required: Yes
- Type: string
The identifier of the streaming configuration enabled.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
SuspendContactRecording
$result = $client->suspendContactRecording([/* ... */]); $promise = $client->suspendContactRecordingAsync([/* ... */]);
When a contact is being recorded, this API suspends recording the call. For example, you might suspend the call recording while collecting sensitive information, such as a credit card number. Then use ResumeContactRecording to restart recording.
The period of time that the recording is suspended is filled with silence in the final recording.
Only voice recordings are supported at this time.
Parameter Syntax
$result = $client->suspendContactRecording([
'ContactId' => '<string>', // REQUIRED
'InitialContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- ContactId
-
- Required: Yes
- Type: string
The identifier of the contact.
- InitialContactId
-
- Required: Yes
- Type: string
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
TagResource
$result = $client->tagResource([/* ... */]); $promise = $client->tagResourceAsync([/* ... */]);
Adds the specified tags to the specified resource.
The supported resource types are users, routing profiles, queues, quick connects, contact flows, agent status, hours of operation, phone number, security profiles, and task templates.
For sample policies that use tags, see Amazon Connect Identity-Based Policy Examples in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->tagResource([
'resourceArn' => '<string>', // REQUIRED
'tags' => ['<string>', ...], // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
Request processing failed because of an error or failure with the service.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
TransferContact
$result = $client->transferContact([/* ... */]); $promise = $client->transferContactAsync([/* ... */]);
Transfers contacts from one agent or queue to another agent or queue at any point after a contact is created. You can transfer a contact to another queue by providing the contact flow which orchestrates the contact to the destination queue. This gives you more control over contact handling and helps you adhere to the service level agreement (SLA) guaranteed to your customers.
Note the following requirements:
-
Transfer is supported for only
TASKcontacts. -
Do not use both
QueueIdandUserIdin the same call. -
The following contact flow types are supported: Inbound contact flow, Transfer to agent flow, and Transfer to queue flow.
-
The
TransferContactAPI can be called only on active contacts. -
A contact cannot be transferred more than 11 times.
Parameter Syntax
$result = $client->transferContact([
'ClientToken' => '<string>',
'ContactFlowId' => '<string>', // REQUIRED
'ContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'QueueId' => '<string>',
'UserId' => '<string>',
]);
Parameter Details
Members
- ClientToken
-
- Type: string
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
- ContactFlowId
-
- Required: Yes
- Type: string
The identifier of the contact flow.
- ContactId
-
- Required: Yes
- Type: string
The identifier of the contact in this instance of Amazon Connect.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- QueueId
-
- Type: string
The identifier for the queue.
- UserId
-
- Type: string
The identifier for the user.
Result Syntax
[
'ContactArn' => '<string>',
'ContactId' => '<string>',
]
Result Details
Members
Errors
-
The request is not valid.
-
An entity with the same name already exists.
-
You do not have sufficient permissions to perform this action.
-
The specified resource was not found.
-
ServiceQuotaExceededException:
The service quota has been exceeded.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UntagResource
$result = $client->untagResource([/* ... */]); $promise = $client->untagResourceAsync([/* ... */]);
Removes the specified tags from the specified resource.
Parameter Syntax
$result = $client->untagResource([
'resourceArn' => '<string>', // REQUIRED
'tagKeys' => ['<string>', ...], // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
Request processing failed because of an error or failure with the service.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
UpdateAgentStatus
$result = $client->updateAgentStatus([/* ... */]); $promise = $client->updateAgentStatusAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Updates agent status.
Parameter Syntax
$result = $client->updateAgentStatus([
'AgentStatusId' => '<string>', // REQUIRED
'Description' => '<string>',
'DisplayOrder' => <integer>,
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>',
'ResetOrderNumber' => true || false,
'State' => 'ENABLED|DISABLED',
]);
Parameter Details
Members
- AgentStatusId
-
- Required: Yes
- Type: string
The identifier of the agent status.
- Description
-
- Type: string
The description of the agent status.
- DisplayOrder
-
- Type: int
The display order of the agent status.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Name
-
- Type: string
The name of the agent status.
- ResetOrderNumber
-
- Type: boolean
A number indicating the reset order of the agent status.
- State
-
- Type: string
The state of the agent status.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
A resource with the specified name already exists.
-
The specified resource was not found.
-
The allowed limit for the resource has been exceeded.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateContact
$result = $client->updateContact([/* ... */]); $promise = $client->updateContactAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Adds or updates user-defined contact information associated with the specified contact. At least one field to be updated must be present in the request.
You can add or update user-defined contact information for both ongoing and completed contacts.
Parameter Syntax
$result = $client->updateContact([
'ContactId' => '<string>', // REQUIRED
'Description' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>',
'References' => [
'<ReferenceKey>' => [
'Type' => 'URL|ATTACHMENT|NUMBER|STRING|DATE|EMAIL', // REQUIRED
'Value' => '<string>', // REQUIRED
],
// ...
],
]);
Parameter Details
Members
- ContactId
-
- Required: Yes
- Type: string
The identifier of the contact. This is the identifier of the contact associated with the first interaction with your contact center.
- Description
-
- Type: string
The description of the contact.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Name
-
- Type: string
The name of the contact.
- References
-
- Type: Associative array of custom strings keys (ReferenceKey) to Reference structures
Well-formed data on contact, shown to agents on Contact Control Panel (CCP).
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The throttling limit has been exceeded.
UpdateContactAttributes
$result = $client->updateContactAttributes([/* ... */]); $promise = $client->updateContactAttributesAsync([/* ... */]);
Creates or updates user-defined contact attributes associated with the specified contact.
You can create or update user-defined attributes for both ongoing and completed contacts. For example, while the call is active, you can update the customer's name or the reason the customer called. You can add notes about steps that the agent took during the call that display to the next agent that takes the call. You can also update attributes for a contact using data from your CRM application and save the data with the contact in Amazon Connect. You could also flag calls for additional analysis, such as legal review or to identify abusive callers.
Contact attributes are available in Amazon Connect for 24 months, and are then deleted. For information about CTR retention and the maximum size of the CTR attributes section, see Feature specifications in the Amazon Connect Administrator Guide.
Important: You cannot use the operation to update attributes for contacts that occurred prior to the release of the API, which was September 12, 2018. You can update attributes only for contacts that started after the release of the API. If you attempt to update attributes for a contact that occurred prior to the release of the API, a 400 error is returned. This applies also to queued callbacks that were initiated prior to the release of the API but are still active in your instance.
Parameter Syntax
$result = $client->updateContactAttributes([
'Attributes' => ['<string>', ...], // REQUIRED
'InitialContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- Attributes
-
- Required: Yes
- Type: Associative array of custom strings keys (AttributeName) to strings
The Amazon Connect attributes. These attributes can be accessed in contact flows just like any other contact attributes.
You can have up to 32,768 UTF-8 bytes across all attributes for a contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
- InitialContactId
-
- Required: Yes
- Type: string
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
UpdateContactFlowContent
$result = $client->updateContactFlowContent([/* ... */]); $promise = $client->updateContactFlowContentAsync([/* ... */]);
Updates the specified contact flow.
You can also create and update contact flows using the Amazon Connect Flow language.
Parameter Syntax
$result = $client->updateContactFlowContent([
'ContactFlowId' => '<string>', // REQUIRED
'Content' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- ContactFlowId
-
- Required: Yes
- Type: string
The identifier of the contact flow.
- Content
-
- Required: Yes
- Type: string
The JSON string that represents contact flow’s content. For an example, see Example contact flow in Amazon Connect Flow language in the Amazon Connect Administrator Guide.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
The contact flow is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateContactFlowMetadata
$result = $client->updateContactFlowMetadata([/* ... */]); $promise = $client->updateContactFlowMetadataAsync([/* ... */]);
Updates metadata about specified contact flow.
Parameter Syntax
$result = $client->updateContactFlowMetadata([
'ContactFlowId' => '<string>', // REQUIRED
'ContactFlowState' => 'ACTIVE|ARCHIVED',
'Description' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>',
]);
Parameter Details
Members
- ContactFlowId
-
- Required: Yes
- Type: string
The identifier of the contact flow.
- ContactFlowState
-
- Type: string
The state of contact flow.
- Description
-
- Type: string
The description of the contact flow.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Name
-
- Type: string
TThe name of the contact flow.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
A resource with the specified name already exists.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateContactFlowModuleContent
$result = $client->updateContactFlowModuleContent([/* ... */]); $promise = $client->updateContactFlowModuleContentAsync([/* ... */]);
Updates specified contact flow module for the specified Amazon Connect instance.
Parameter Syntax
$result = $client->updateContactFlowModuleContent([
'ContactFlowModuleId' => '<string>', // REQUIRED
'Content' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- ContactFlowModuleId
-
- Required: Yes
- Type: string
The identifier of the contact flow module.
- Content
-
- Required: Yes
- Type: string
The content of the contact flow module.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
Result Syntax
[]
Result Details
Errors
-
You do not have sufficient permissions to perform this action.
-
The request is not valid.
-
InvalidContactFlowModuleException:
The problems with the module. Please fix before trying again.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateContactFlowModuleMetadata
$result = $client->updateContactFlowModuleMetadata([/* ... */]); $promise = $client->updateContactFlowModuleMetadataAsync([/* ... */]);
Updates metadata about specified contact flow module.
Parameter Syntax
$result = $client->updateContactFlowModuleMetadata([
'ContactFlowModuleId' => '<string>', // REQUIRED
'Description' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>',
'State' => 'ACTIVE|ARCHIVED',
]);
Parameter Details
Members
- ContactFlowModuleId
-
- Required: Yes
- Type: string
The identifier of the contact flow module.
- Description
-
- Type: string
The description of the contact flow module.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Name
-
- Type: string
The name of the contact flow module.
- State
-
- Type: string
The state of contact flow module.
Result Syntax
[]
Result Details
Errors
-
You do not have sufficient permissions to perform this action.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
A resource with the specified name already exists.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateContactFlowName
$result = $client->updateContactFlowName([/* ... */]); $promise = $client->updateContactFlowNameAsync([/* ... */]);
The name of the contact flow.
You can also create and update contact flows using the Amazon Connect Flow language.
Parameter Syntax
$result = $client->updateContactFlowName([
'ContactFlowId' => '<string>', // REQUIRED
'Description' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>',
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
A resource with the specified name already exists.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateContactSchedule
$result = $client->updateContactSchedule([/* ... */]); $promise = $client->updateContactScheduleAsync([/* ... */]);
Updates the scheduled time of a task contact that is already scheduled.
Parameter Syntax
$result = $client->updateContactSchedule([
'ContactId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'ScheduledTime' => <integer || string || DateTime>, // REQUIRED
]);
Parameter Details
Members
- ContactId
-
- Required: Yes
- Type: string
The identifier of the contact.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- ScheduledTime
-
- Required: Yes
- Type: timestamp (string|DateTime or anything parsable by strtotime)
The timestamp, in Unix Epoch seconds format, at which to start running the inbound contact flow. The scheduled time cannot be in the past. It must be within up to 6 days in future.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
The allowed limit for the resource has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateHoursOfOperation
$result = $client->updateHoursOfOperation([/* ... */]); $promise = $client->updateHoursOfOperationAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Updates the hours of operation.
Parameter Syntax
$result = $client->updateHoursOfOperation([
'Config' => [
[
'Day' => 'SUNDAY|MONDAY|TUESDAY|WEDNESDAY|THURSDAY|FRIDAY|SATURDAY', // REQUIRED
'EndTime' => [ // REQUIRED
'Hours' => <integer>, // REQUIRED
'Minutes' => <integer>, // REQUIRED
],
'StartTime' => [ // REQUIRED
'Hours' => <integer>, // REQUIRED
'Minutes' => <integer>, // REQUIRED
],
],
// ...
],
'Description' => '<string>',
'HoursOfOperationId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>',
'TimeZone' => '<string>',
]);
Parameter Details
Members
- Config
-
- Type: Array of HoursOfOperationConfig structures
Configuration information of the hours of operation.
- Description
-
- Type: string
The description of the hours of operation.
- HoursOfOperationId
-
- Required: Yes
- Type: string
The identifier of the hours of operation.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Name
-
- Type: string
The name of the hours of operation.
- TimeZone
-
- Type: string
The time zone of the hours of operation.
Result Syntax
[]
Result Details
Errors
-
A resource with the specified name already exists.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateInstanceAttribute
$result = $client->updateInstanceAttribute([/* ... */]); $promise = $client->updateInstanceAttributeAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Updates the value for the specified attribute type.
Parameter Syntax
$result = $client->updateInstanceAttribute([
'AttributeType' => 'INBOUND_CALLS|OUTBOUND_CALLS|CONTACTFLOW_LOGS|CONTACT_LENS|AUTO_RESOLVE_BEST_VOICES|USE_CUSTOM_TTS_VOICES|EARLY_MEDIA|MULTI_PARTY_CONFERENCE|HIGH_VOLUME_OUTBOUND', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'Value' => '<string>', // REQUIRED
]);
Parameter Details
Members
- AttributeType
-
- Required: Yes
- Type: string
The type of attribute.
Only allowlisted customers can consume USE_CUSTOM_TTS_VOICES. To access this feature, contact Amazon Web Services Support for allowlisting.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Value
-
- Required: Yes
- Type: string
The value for the attribute. Maximum character limit is 100.
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
UpdateInstanceStorageConfig
$result = $client->updateInstanceStorageConfig([/* ... */]); $promise = $client->updateInstanceStorageConfigAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Updates an existing configuration for a resource type. This API is idempotent.
Parameter Syntax
$result = $client->updateInstanceStorageConfig([
'AssociationId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'ResourceType' => 'CHAT_TRANSCRIPTS|CALL_RECORDINGS|SCHEDULED_REPORTS|MEDIA_STREAMS|CONTACT_TRACE_RECORDS|AGENT_EVENTS|REAL_TIME_CONTACT_ANALYSIS_SEGMENTS', // REQUIRED
'StorageConfig' => [ // REQUIRED
'AssociationId' => '<string>',
'KinesisFirehoseConfig' => [
'FirehoseArn' => '<string>', // REQUIRED
],
'KinesisStreamConfig' => [
'StreamArn' => '<string>', // REQUIRED
],
'KinesisVideoStreamConfig' => [
'EncryptionConfig' => [ // REQUIRED
'EncryptionType' => 'KMS', // REQUIRED
'KeyId' => '<string>', // REQUIRED
],
'Prefix' => '<string>', // REQUIRED
'RetentionPeriodHours' => <integer>, // REQUIRED
],
'S3Config' => [
'BucketName' => '<string>', // REQUIRED
'BucketPrefix' => '<string>', // REQUIRED
'EncryptionConfig' => [
'EncryptionType' => 'KMS', // REQUIRED
'KeyId' => '<string>', // REQUIRED
],
],
'StorageType' => 'S3|KINESIS_VIDEO_STREAM|KINESIS_STREAM|KINESIS_FIREHOSE', // REQUIRED
],
]);
Parameter Details
Members
- AssociationId
-
- Required: Yes
- Type: string
The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- ResourceType
-
- Required: Yes
- Type: string
A valid resource type.
- StorageConfig
-
- Required: Yes
- Type: InstanceStorageConfig structure
The storage configuration for the instance.
Result Syntax
[]
Result Details
Errors
-
The specified resource was not found.
-
Request processing failed because of an error or failure with the service.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The throttling limit has been exceeded.
UpdatePhoneNumber
$result = $client->updatePhoneNumber([/* ... */]); $promise = $client->updatePhoneNumberAsync([/* ... */]);
Updates your claimed phone number from its current Amazon Connect instance to another Amazon Connect instance in the same Region.
Parameter Syntax
$result = $client->updatePhoneNumber([
'ClientToken' => '<string>',
'PhoneNumberId' => '<string>', // REQUIRED
'TargetArn' => '<string>', // REQUIRED
]);
Parameter Details
Members
- ClientToken
-
- Type: string
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
- PhoneNumberId
-
- Required: Yes
- Type: string
A unique identifier for the phone number.
- TargetArn
-
- Required: Yes
- Type: string
The Amazon Resource Name (ARN) for Amazon Connect instances that phone numbers are claimed to.
Result Syntax
[
'PhoneNumberArn' => '<string>',
'PhoneNumberId' => '<string>',
]
Result Details
Members
Errors
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
-
That resource is already in use. Please try another.
-
An entity with the same name already exists.
-
You do not have sufficient permissions to perform this action.
UpdateQueueHoursOfOperation
$result = $client->updateQueueHoursOfOperation([/* ... */]); $promise = $client->updateQueueHoursOfOperationAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Updates the hours of operation for the specified queue.
Parameter Syntax
$result = $client->updateQueueHoursOfOperation([
'HoursOfOperationId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'QueueId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateQueueMaxContacts
$result = $client->updateQueueMaxContacts([/* ... */]); $promise = $client->updateQueueMaxContactsAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Updates the maximum number of contacts allowed in a queue before it is considered full.
Parameter Syntax
$result = $client->updateQueueMaxContacts([
'InstanceId' => '<string>', // REQUIRED
'MaxContacts' => <integer>,
'QueueId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MaxContacts
-
- Type: int
The maximum number of contacts that can be in the queue before it is considered full.
- QueueId
-
- Required: Yes
- Type: string
The identifier for the queue.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateQueueName
$result = $client->updateQueueName([/* ... */]); $promise = $client->updateQueueNameAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Updates the name and description of a queue. At least Name or Description must be provided.
Parameter Syntax
$result = $client->updateQueueName([
'Description' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>',
'QueueId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- Description
-
- Type: string
The description of the queue.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Name
-
- Type: string
The name of the queue.
- QueueId
-
- Required: Yes
- Type: string
The identifier for the queue.
Result Syntax
[]
Result Details
Errors
-
A resource with the specified name already exists.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateQueueOutboundCallerConfig
$result = $client->updateQueueOutboundCallerConfig([/* ... */]); $promise = $client->updateQueueOutboundCallerConfigAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Updates the outbound caller ID name, number, and outbound whisper flow for a specified queue.
Parameter Syntax
$result = $client->updateQueueOutboundCallerConfig([
'InstanceId' => '<string>', // REQUIRED
'OutboundCallerConfig' => [ // REQUIRED
'OutboundCallerIdName' => '<string>',
'OutboundCallerIdNumberId' => '<string>',
'OutboundFlowId' => '<string>',
],
'QueueId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- OutboundCallerConfig
-
- Required: Yes
- Type: OutboundCallerConfig structure
The outbound caller ID name, number, and outbound whisper flow.
- QueueId
-
- Required: Yes
- Type: string
The identifier for the queue.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateQueueStatus
$result = $client->updateQueueStatus([/* ... */]); $promise = $client->updateQueueStatusAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Updates the status of the queue.
Parameter Syntax
$result = $client->updateQueueStatus([
'InstanceId' => '<string>', // REQUIRED
'QueueId' => '<string>', // REQUIRED
'Status' => 'ENABLED|DISABLED', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateQuickConnectConfig
$result = $client->updateQuickConnectConfig([/* ... */]); $promise = $client->updateQuickConnectConfigAsync([/* ... */]);
Updates the configuration settings for the specified quick connect.
Parameter Syntax
$result = $client->updateQuickConnectConfig([
'InstanceId' => '<string>', // REQUIRED
'QuickConnectConfig' => [ // REQUIRED
'PhoneConfig' => [
'PhoneNumber' => '<string>', // REQUIRED
],
'QueueConfig' => [
'ContactFlowId' => '<string>', // REQUIRED
'QueueId' => '<string>', // REQUIRED
],
'QuickConnectType' => 'USER|QUEUE|PHONE_NUMBER', // REQUIRED
'UserConfig' => [
'ContactFlowId' => '<string>', // REQUIRED
'UserId' => '<string>', // REQUIRED
],
],
'QuickConnectId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- QuickConnectConfig
-
- Required: Yes
- Type: QuickConnectConfig structure
Information about the configuration settings for the quick connect.
- QuickConnectId
-
- Required: Yes
- Type: string
The identifier for the quick connect.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateQuickConnectName
$result = $client->updateQuickConnectName([/* ... */]); $promise = $client->updateQuickConnectNameAsync([/* ... */]);
Updates the name and description of a quick connect. The request accepts the following data in JSON format. At least Name or Description must be provided.
Parameter Syntax
$result = $client->updateQuickConnectName([
'Description' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>',
'QuickConnectId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- Description
-
- Type: string
The description of the quick connect.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Name
-
- Type: string
The name of the quick connect.
- QuickConnectId
-
- Required: Yes
- Type: string
The identifier for the quick connect.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateRoutingProfileConcurrency
$result = $client->updateRoutingProfileConcurrency([/* ... */]); $promise = $client->updateRoutingProfileConcurrencyAsync([/* ... */]);
Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.
Parameter Syntax
$result = $client->updateRoutingProfileConcurrency([
'InstanceId' => '<string>', // REQUIRED
'MediaConcurrencies' => [ // REQUIRED
[
'Channel' => 'VOICE|CHAT|TASK', // REQUIRED
'Concurrency' => <integer>, // REQUIRED
],
// ...
],
'RoutingProfileId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- MediaConcurrencies
-
- Required: Yes
- Type: Array of MediaConcurrency structures
The channels that agents can handle in the Contact Control Panel (CCP).
- RoutingProfileId
-
- Required: Yes
- Type: string
The identifier of the routing profile.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateRoutingProfileDefaultOutboundQueue
$result = $client->updateRoutingProfileDefaultOutboundQueue([/* ... */]); $promise = $client->updateRoutingProfileDefaultOutboundQueueAsync([/* ... */]);
Updates the default outbound queue of a routing profile.
Parameter Syntax
$result = $client->updateRoutingProfileDefaultOutboundQueue([
'DefaultOutboundQueueId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'RoutingProfileId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- DefaultOutboundQueueId
-
- Required: Yes
- Type: string
The identifier for the default outbound queue.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- RoutingProfileId
-
- Required: Yes
- Type: string
The identifier of the routing profile.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateRoutingProfileName
$result = $client->updateRoutingProfileName([/* ... */]); $promise = $client->updateRoutingProfileNameAsync([/* ... */]);
Updates the name and description of a routing profile. The request accepts the following data in JSON format. At least Name or Description must be provided.
Parameter Syntax
$result = $client->updateRoutingProfileName([
'Description' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>',
'RoutingProfileId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- Description
-
- Type: string
The description of the routing profile. Must not be more than 250 characters.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Name
-
- Type: string
The name of the routing profile. Must not be more than 127 characters.
- RoutingProfileId
-
- Required: Yes
- Type: string
The identifier of the routing profile.
Result Syntax
[]
Result Details
Errors
-
A resource with the specified name already exists.
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateRoutingProfileQueues
$result = $client->updateRoutingProfileQueues([/* ... */]); $promise = $client->updateRoutingProfileQueuesAsync([/* ... */]);
Updates the properties associated with a set of queues for a routing profile.
Parameter Syntax
$result = $client->updateRoutingProfileQueues([
'InstanceId' => '<string>', // REQUIRED
'QueueConfigs' => [ // REQUIRED
[
'Delay' => <integer>, // REQUIRED
'Priority' => <integer>, // REQUIRED
'QueueReference' => [ // REQUIRED
'Channel' => 'VOICE|CHAT|TASK', // REQUIRED
'QueueId' => '<string>', // REQUIRED
],
],
// ...
],
'RoutingProfileId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- QueueConfigs
-
- Required: Yes
- Type: Array of RoutingProfileQueueConfig structures
The queues to be updated for this routing profile. Queues must first be associated to the routing profile. You can do this using AssociateRoutingProfileQueues.
- RoutingProfileId
-
- Required: Yes
- Type: string
The identifier of the routing profile.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateSecurityProfile
$result = $client->updateSecurityProfile([/* ... */]); $promise = $client->updateSecurityProfileAsync([/* ... */]);
This API is in preview release for Amazon Connect and is subject to change.
Updates a security profile.
Parameter Syntax
$result = $client->updateSecurityProfile([
'Description' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'Permissions' => ['<string>', ...],
'SecurityProfileId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- Description
-
- Type: string
The description of the security profile.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Permissions
-
- Type: Array of strings
The permissions granted to a security profile.
- SecurityProfileId
-
- Required: Yes
- Type: string
The identifier for the security profle.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateTaskTemplate
$result = $client->updateTaskTemplate([/* ... */]); $promise = $client->updateTaskTemplateAsync([/* ... */]);
Updates details about a specific task template in the specified Amazon Connect instance. This operation does not support partial updates. Instead it does a full update of template content.
Parameter Syntax
$result = $client->updateTaskTemplate([
'Constraints' => [
'InvisibleFields' => [
[
'Id' => [
'Name' => '<string>',
],
],
// ...
],
'ReadOnlyFields' => [
[
'Id' => [
'Name' => '<string>',
],
],
// ...
],
'RequiredFields' => [
[
'Id' => [
'Name' => '<string>',
],
],
// ...
],
],
'ContactFlowId' => '<string>',
'Defaults' => [
'DefaultFieldValues' => [
[
'DefaultValue' => '<string>',
'Id' => [
'Name' => '<string>',
],
],
// ...
],
],
'Description' => '<string>',
'Fields' => [
[
'Description' => '<string>',
'Id' => [ // REQUIRED
'Name' => '<string>',
],
'SingleSelectOptions' => ['<string>', ...],
'Type' => 'NAME|DESCRIPTION|SCHEDULED_TIME|QUICK_CONNECT|URL|NUMBER|TEXT|TEXT_AREA|DATE_TIME|BOOLEAN|SINGLE_SELECT|EMAIL',
],
// ...
],
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>',
'Status' => 'ACTIVE|INACTIVE',
'TaskTemplateId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- Constraints
-
- Type: TaskTemplateConstraints structure
Constraints that are applicable to the fields listed.
- ContactFlowId
-
- Type: string
The identifier of the flow that runs by default when a task is created by referencing this template.
- Defaults
-
- Type: TaskTemplateDefaults structure
The default values for fields when a task is created by referencing this template.
- Description
-
- Type: string
The description of the task template.
- Fields
-
- Type: Array of TaskTemplateField structures
Fields that are part of the template.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Name
-
- Type: string
The name of the task template.
- Status
-
- Type: string
Marks a template as
ACTIVEorINACTIVEfor a task to refer to it. Tasks can only be created fromACTIVEtemplates. If a template is marked asINACTIVE, then a task that refers to this template cannot be created. - TaskTemplateId
-
- Required: Yes
- Type: string
A unique identifier for the task template.
Result Syntax
[
'Arn' => '<string>',
'Constraints' => [
'InvisibleFields' => [
[
'Id' => [
'Name' => '<string>',
],
],
// ...
],
'ReadOnlyFields' => [
[
'Id' => [
'Name' => '<string>',
],
],
// ...
],
'RequiredFields' => [
[
'Id' => [
'Name' => '<string>',
],
],
// ...
],
],
'ContactFlowId' => '<string>',
'CreatedTime' => <DateTime>,
'Defaults' => [
'DefaultFieldValues' => [
[
'DefaultValue' => '<string>',
'Id' => [
'Name' => '<string>',
],
],
// ...
],
],
'Description' => '<string>',
'Fields' => [
[
'Description' => '<string>',
'Id' => [
'Name' => '<string>',
],
'SingleSelectOptions' => ['<string>', ...],
'Type' => 'NAME|DESCRIPTION|SCHEDULED_TIME|QUICK_CONNECT|URL|NUMBER|TEXT|TEXT_AREA|DATE_TIME|BOOLEAN|SINGLE_SELECT|EMAIL',
],
// ...
],
'Id' => '<string>',
'InstanceId' => '<string>',
'LastModifiedTime' => <DateTime>,
'Name' => '<string>',
'Status' => 'ACTIVE|INACTIVE',
]
Result Details
Members
- Arn
-
- Type: string
The Amazon Resource Name (ARN) for the task template resource.
- Constraints
-
- Type: TaskTemplateConstraints structure
Constraints that are applicable to the fields listed.
- ContactFlowId
-
- Type: string
The identifier of the flow that runs by default when a task is created by referencing this template.
- CreatedTime
-
- Type: timestamp (string|DateTime or anything parsable by strtotime)
The timestamp when the task template was created.
- Defaults
-
- Type: TaskTemplateDefaults structure
The default values for fields when a task is created by referencing this template.
- Description
-
- Type: string
The description of the task template.
- Fields
-
- Type: Array of TaskTemplateField structures
Fields that are part of the template.
- Id
-
- Type: string
The identifier of the task template resource.
- InstanceId
-
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- LastModifiedTime
-
- Type: timestamp (string|DateTime or anything parsable by strtotime)
The timestamp when the task template was last modified.
- Name
-
- Type: string
The name of the task template.
- Status
-
- Type: string
Marks a template as
ACTIVEorINACTIVEfor a task to refer to it. Tasks can only be created fromACTIVEtemplates. If a template is marked asINACTIVE, then a task that refers to this template cannot be created.
Errors
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
ServiceQuotaExceededException:
The service quota has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateUserHierarchy
$result = $client->updateUserHierarchy([/* ... */]); $promise = $client->updateUserHierarchyAsync([/* ... */]);
Assigns the specified hierarchy group to the specified user.
Parameter Syntax
$result = $client->updateUserHierarchy([
'HierarchyGroupId' => '<string>',
'InstanceId' => '<string>', // REQUIRED
'UserId' => '<string>', // REQUIRED
]);
Parameter Details
Members
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateUserHierarchyGroupName
$result = $client->updateUserHierarchyGroupName([/* ... */]); $promise = $client->updateUserHierarchyGroupNameAsync([/* ... */]);
Updates the name of the user hierarchy group.
Parameter Syntax
$result = $client->updateUserHierarchyGroupName([
'HierarchyGroupId' => '<string>', // REQUIRED
'InstanceId' => '<string>', // REQUIRED
'Name' => '<string>', // REQUIRED
]);
Parameter Details
Members
- HierarchyGroupId
-
- Required: Yes
- Type: string
The identifier of the hierarchy group.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Name
-
- Required: Yes
- Type: string
The name of the hierarchy group. Must not be more than 100 characters.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
A resource with the specified name already exists.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateUserHierarchyStructure
$result = $client->updateUserHierarchyStructure([/* ... */]); $promise = $client->updateUserHierarchyStructureAsync([/* ... */]);
Updates the user hierarchy structure: add, remove, and rename user hierarchy levels.
Parameter Syntax
$result = $client->updateUserHierarchyStructure([
'HierarchyStructure' => [ // REQUIRED
'LevelFive' => [
'Name' => '<string>', // REQUIRED
],
'LevelFour' => [
'Name' => '<string>', // REQUIRED
],
'LevelOne' => [
'Name' => '<string>', // REQUIRED
],
'LevelThree' => [
'Name' => '<string>', // REQUIRED
],
'LevelTwo' => [
'Name' => '<string>', // REQUIRED
],
],
'InstanceId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- HierarchyStructure
-
- Required: Yes
- Type: HierarchyStructureUpdate structure
The hierarchy levels to update.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
That resource is already in use. Please try another.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateUserIdentityInfo
$result = $client->updateUserIdentityInfo([/* ... */]); $promise = $client->updateUserIdentityInfoAsync([/* ... */]);
Updates the identity information for the specified user.
We strongly recommend limiting who has the ability to invoke UpdateUserIdentityInfo. Someone with that ability can change the login credentials of other users by changing their email address. This poses a security risk to your organization. They can change the email address of a user to the attacker's email address, and then reset the password through email. For more information, see Best Practices for Security Profiles in the Amazon Connect Administrator Guide.
Parameter Syntax
$result = $client->updateUserIdentityInfo([
'IdentityInfo' => [ // REQUIRED
'Email' => '<string>',
'FirstName' => '<string>',
'LastName' => '<string>',
],
'InstanceId' => '<string>', // REQUIRED
'UserId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- IdentityInfo
-
- Required: Yes
- Type: UserIdentityInfo structure
The identity information for the user.
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- UserId
-
- Required: Yes
- Type: string
The identifier of the user account.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateUserPhoneConfig
$result = $client->updateUserPhoneConfig([/* ... */]); $promise = $client->updateUserPhoneConfigAsync([/* ... */]);
Updates the phone configuration settings for the specified user.
Parameter Syntax
$result = $client->updateUserPhoneConfig([
'InstanceId' => '<string>', // REQUIRED
'PhoneConfig' => [ // REQUIRED
'AfterContactWorkTimeLimit' => <integer>,
'AutoAccept' => true || false,
'DeskPhoneNumber' => '<string>',
'PhoneType' => 'SOFT_PHONE|DESK_PHONE', // REQUIRED
],
'UserId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- PhoneConfig
-
- Required: Yes
- Type: UserPhoneConfig structure
Information about phone configuration settings for the user.
- UserId
-
- Required: Yes
- Type: string
The identifier of the user account.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateUserRoutingProfile
$result = $client->updateUserRoutingProfile([/* ... */]); $promise = $client->updateUserRoutingProfileAsync([/* ... */]);
Assigns the specified routing profile to the specified user.
Parameter Syntax
$result = $client->updateUserRoutingProfile([
'InstanceId' => '<string>', // REQUIRED
'RoutingProfileId' => '<string>', // REQUIRED
'UserId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- RoutingProfileId
-
- Required: Yes
- Type: string
The identifier of the routing profile for the user.
- UserId
-
- Required: Yes
- Type: string
The identifier of the user account.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
UpdateUserSecurityProfiles
$result = $client->updateUserSecurityProfiles([/* ... */]); $promise = $client->updateUserSecurityProfilesAsync([/* ... */]);
Assigns the specified security profiles to the specified user.
Parameter Syntax
$result = $client->updateUserSecurityProfiles([
'InstanceId' => '<string>', // REQUIRED
'SecurityProfileIds' => ['<string>', ...], // REQUIRED
'UserId' => '<string>', // REQUIRED
]);
Parameter Details
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- SecurityProfileIds
-
- Required: Yes
- Type: Array of strings
The identifiers of the security profiles for the user.
- UserId
-
- Required: Yes
- Type: string
The identifier of the user account.
Result Syntax
[]
Result Details
Errors
-
The request is not valid.
-
One or more of the specified parameters are not valid.
-
The specified resource was not found.
-
The throttling limit has been exceeded.
-
Request processing failed because of an error or failure with the service.
Shapes
AccessDeniedException
Description
You do not have sufficient permissions to perform this action.
Members
AgentContactReference
Description
Information about the contact associated to the user.
Members
- AgentContactState
-
- Type: string
The state of the contact.
- Channel
-
- Type: string
The channel of the contact.
- ConnectedToAgentTimestamp
-
- Type: timestamp (string|DateTime or anything parsable by strtotime)
The time at which the contact was connected to an agent.
- ContactId
-
- Type: string
The identifier of the contact in this instance of Amazon Connect.
- InitiationMethod
-
- Type: string
How the contact was initiated.
- Queue
-
- Type: QueueReference structure
Contains information about a queue resource for which metrics are returned.
- StateStartTimestamp
-
- Type: timestamp (string|DateTime or anything parsable by strtotime)
The epoch timestamp when the contact state started.
AgentInfo
Description
Information about the agent who accepted the contact.
Members
AgentStatus
Description
Contains information about an agent status.
Members
- AgentStatusARN
-
- Type: string
The Amazon Resource Name (ARN) of the agent status.
- AgentStatusId
-
- Type: string
The identifier of the agent status.
- Description
-
- Type: string
The description of the agent status.
- DisplayOrder
-
- Type: int
The display order of the agent status.
- Name
-
- Type: string
The name of the agent status.
- State
-
- Type: string
The state of the agent status.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
The tags used to organize, track, or control access for this resource.
- Type
-
- Type: string
The type of agent status.
AgentStatusReference
Description
Information about the agent's status.
Members
AgentStatusSummary
Description
Summary information for an agent status.
Members
AnswerMachineDetectionConfig
Description
Configuration of the answering machine detection.
Members
AttachmentReference
Description
Information about a reference when the referenceType is ATTACHMENT. Otherwise, null.
Members
Attribute
Description
A toggle for an individual feature at the instance level.
Members
AvailableNumberSummary
Description
Information about available phone numbers.
Members
ChatMessage
Description
A chat message.
Members
ChatStreamingConfiguration
Description
The streaming configuration, such as the Amazon SNS streaming endpoint.
Members
ClaimedPhoneNumberSummary
Description
Information about a phone number that has been claimed to your Amazon Connect instance.
Members
- PhoneNumber
-
- Type: string
The phone number. Phone numbers are formatted
[+] [country code] [subscriber number including area code]. - PhoneNumberArn
-
- Type: string
The Amazon Resource Name (ARN) of the phone number.
- PhoneNumberCountryCode
-
- Type: string
The ISO country code.
- PhoneNumberDescription
-
- Type: string
The description of the phone number.
- PhoneNumberId
-
- Type: string
A unique identifier for the phone number.
- PhoneNumberStatus
-
- Type: PhoneNumberStatus structure
The status of the phone number.
- PhoneNumberType
-
- Type: string
The type of phone number.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
The tags used to organize, track, or control access for this resource.
- TargetArn
-
- Type: string
The Amazon Resource Name (ARN) for Amazon Connect instances that phone numbers are claimed to.
Contact
Description
Contains information about a contact.
Members
- AgentInfo
-
- Type: AgentInfo structure
Information about the agent who accepted the contact.
- Arn
-
- Type: string
The Amazon Resource Name (ARN) for the contact.
- Channel
-
- Type: string
How the contact reached your contact center.
- Description
-
- Type: string
The description of the contact.
- DisconnectTimestamp
-
- Type: timestamp (string|DateTime or anything parsable by strtotime)
The timestamp when the customer endpoint disconnected from Amazon Connect.
- Id
-
- Type: string
The identifier for the contact.
- InitialContactId
-
- Type: string
If this contact is related to other contacts, this is the ID of the initial contact.
- InitiationMethod
-
- Type: string
Indicates how the contact was initiated.
- InitiationTimestamp
-
- Type: timestamp (string|DateTime or anything parsable by strtotime)
The date and time this contact was initiated, in UTC time. For
INBOUND, this is when the contact arrived. ForOUTBOUND, this is when the agent began dialing. ForCALLBACK, this is when the callback contact was created. ForTRANSFERandQUEUE_TRANSFER, this is when the transfer was initiated. ForAPI, this is when the request arrived. - LastUpdateTimestamp
-
- Type: timestamp (string|DateTime or anything parsable by strtotime)
The timestamp when contact was last updated.
- Name
-
- Type: string
The name of the contact.
- PreviousContactId
-
- Type: string
If this contact is not the first contact, this is the ID of the previous contact.
- QueueInfo
-
- Type: QueueInfo structure
If this contact was queued, this contains information about the queue.
- ScheduledTimestamp
-
- Type: timestamp (string|DateTime or anything parsable by strtotime)
The timestamp, in Unix epoch time format, at which to start running the inbound flow.
ContactFilter
Description
Filters user data based on the contact information that is associated to the users. It contains a list of contact states.
Members
- ContactStates
-
- Type: Array of strings
A list of up to 9 contact states.
ContactFlow
Description
Contains information about a contact flow.
Members
- Arn
-
- Type: string
The Amazon Resource Name (ARN) of the contact flow.
- Content
-
- Type: string
The content of the contact flow.
- Description
-
- Type: string
The description of the contact flow.
- Id
-
- Type: string
The identifier of the contact flow.
- Name
-
- Type: string
The name of the contact flow.
- State
-
- Type: string
The type of contact flow.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
One or more tags.
- Type
-
- Type: string
The type of the contact flow. For descriptions of the available types, see Choose a Contact Flow Type in the Amazon Connect Administrator Guide.
ContactFlowModule
Description
Contains information about a contact flow module.
Members
- Arn
-
- Type: string
The Amazon Resource Name (ARN).
- Content
-
- Type: string
The content of the contact flow module.
- Description
-
- Type: string
The description of the contact flow module.
- Id
-
- Type: string
The identifier of the contact flow module.
- Name
-
- Type: string
The name of the contact flow module.
- State
-
- Type: string
The type of contact flow module.
- Status
-
- Type: string
The status of the contact flow module.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
The tags used to organize, track, or control access for this resource.
ContactFlowModuleSummary
Description
Contains summary information about a contact flow.
Members
ContactFlowNotPublishedException
ContactFlowSummary
Description
Contains summary information about a contact flow.
You can also create and update contact flows using the Amazon Connect Flow language.
Members
ContactNotFoundException
Description
The contact with the specified ID is not active or does not exist.
Members
ControlPlaneTagFilter
Description
An object that can be used to specify Tag conditions inside the SearchFilter. This accepts an OR of AND (List of List) input where:
-
Top level list specifies conditions that need to be applied with
ORoperator -
Inner list specifies conditions that need to be applied with
ANDoperator.
Members
- AndConditions
-
- Type: Array of TagCondition structures
A list of conditions which would be applied together with an
ANDcondition. - OrConditions
-
- Type: Array of TagCondition structuress
A list of conditions which would be applied together with an
ORcondition. - TagCondition
-
- Type: TagCondition structure
A leaf node condition which can be used to specify a tag condition.
Credentials
Description
Contains credentials to use for federation.
Members
- AccessToken
-
- Type: string
An access token generated for a federated user to access Amazon Connect.
- AccessTokenExpiration
-
- Type: timestamp (string|DateTime or anything parsable by strtotime)
A token generated with an expiration time for the session a user is logged in to Amazon Connect.
- RefreshToken
-
- Type: string
Renews a token generated for a user to access the Amazon Connect instance.
- RefreshTokenExpiration
-
- Type: timestamp (string|DateTime or anything parsable by strtotime)
Renews the expiration timer for a generated token.
CurrentMetric
Description
Contains information about a real-time metric. For a description of each metric, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.
Members
CurrentMetricData
Description
Contains the data for a real-time metric.
Members
- Metric
-
- Type: CurrentMetric structure
Information about the metric.
- Value
-
- Type: double
The value of the metric.
CurrentMetricResult
Description
Contains information about a set of real-time metrics.
Members
- Collections
-
- Type: Array of CurrentMetricData structures
The set of metrics.
- Dimensions
-
- Type: Dimensions structure
The dimensions for the metrics.
DateReference
Description
Information about a reference when the referenceType is DATE. Otherwise, null.
Members
DefaultVocabulary
Description
Contains information about a default vocabulary.
Members
- InstanceId
-
- Required: Yes
- Type: string
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- LanguageCode
-
- Required: Yes
- Type: string
The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see What is Amazon Transcribe?
- VocabularyId
-
- Required: Yes
- Type: string
The identifier of the custom vocabulary.
- VocabularyName
-
- Required: Yes
- Type: string
A unique name of the custom vocabulary.
DestinationNotAllowedException
Description
Outbound calls to the destination number are not allowed.
Members
Dimensions
Description
Contains information about the dimensions for a set of metrics.
Members
- Channel
-
- Type: string
The channel used for grouping and filters.
- Queue
-
- Type: QueueReference structure
Information about the queue for which metrics are returned.
DuplicateResourceException
EmailReference
Description
Information about a reference when the referenceType is EMAIL. Otherwise, null.
Members
EncryptionConfig
Description
The encryption configuration.
Members
Filters
Description
Contains the filter to apply when retrieving metrics.
Members
- Channels
-
- Type: Array of strings
The channel to use to filter the metrics.
- Queues
-
- Type: Array of strings
The queues to use to filter the metrics. You should specify at least one queue, and can specify up to 100 queues per request. The
GetCurrentMetricsDataAPI in particular requires a queue when you include aFilterin your request.
HierarchyGroup
Description
Contains information about a hierarchy group.
Members
- Arn
-
- Type: string
The Amazon Resource Name (ARN) of the hierarchy group.
- HierarchyPath
-
- Type: HierarchyPath structure
Information about the levels in the hierarchy group.
- Id
-
- Type: string
The identifier of the hierarchy group.
- LevelId
-
- Type: string
The identifier of the level in the hierarchy group.
- Name
-
- Type: string
The name of the hierarchy group.
- Tags
-
- Type: Associative array of custom strings keys (TagKey) to strings
The tags used to organize, track, or control access for this resource.
HierarchyGroupCondition
Description
A leaf node condition which can be used to specify a hierarchy group condition.
Members
HierarchyGroupSummary
Description
Contains summary information about a hierarchy group.
Members
HierarchyGroupSummaryReference
Description
Information about the hierarchy group.