CaseDetails
A JSON-formatted object that contains the metadata for a support case. It is contained in the response from a DescribeCases request. CaseDetails contains the following fields:
-
caseId. The AWS Support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47.
-
categoryCode. The category of problem for the AWS Support case. Corresponds to the CategoryCode values returned by a call to DescribeServices.
-
displayId. The identifier for the case on pages in the AWS Support Center.
-
language. The ISO 639-1 code for the language in which AWS provides support. AWS Support currently supports English ("en") and Japanese ("ja"). Language parameters must be passed explicitly for operations that take them.
-
nextToken. A resumption point for pagination.
-
recentCommunications. One or more Communication objects. Fields of these objects are
attachments
,body
,caseId
,submittedBy
, andtimeCreated
. -
serviceCode. The identifier for the AWS service that corresponds to the service code defined in the call to DescribeServices.
-
severityCode. The severity code assigned to the case. Contains one of the values returned by the call to DescribeSeverityLevels. The possible values are:
low
,normal
,high
,urgent
, andcritical
. -
status. The status of the case in the AWS Support Center. Valid values:
-
opened
-
pending-customer-action
-
reopened
-
resolved
-
unassigned
-
work-in-progress
-
-
subject. The subject line of the case.
-
submittedBy. The email address of the account that submitted the case.
-
timeCreated. The time the case was created, in ISO-8601 format.
Contents
- caseId
-
The AWS Support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47
Type: String
- categoryCode
-
The category of problem for the AWS Support case.
Type: String
- ccEmailAddresses
-
The email addresses that receive copies of communication about the case.
Type: Array of strings
Array Members: Minimum number of 0 items. Maximum number of 10 items.
- displayId
-
The ID displayed for the case in the AWS Support Center. This is a numeric string.
Type: String
- language
-
The ISO 639-1 code for the language in which AWS provides support. AWS Support currently supports English ("en") and Japanese ("ja"). Language parameters must be passed explicitly for operations that take them.
Type: String
- recentCommunications
-
The five most recent communications between you and AWS Support Center, including the IDs of any attachments to the communications. Also includes a
nextToken
that you can use to retrieve earlier communications.Type: RecentCaseCommunications object
- serviceCode
-
The code for the AWS service. You can get a list of codes and the corresponding service names by calling DescribeServices.
Type: String
- severityCode
-
The code for the severity level returned by the call to DescribeSeverityLevels.
Type: String
- status
-
The status of the case.
Valid values:
-
opened
-
pending-customer-action
-
reopened
-
resolved
-
unassigned
-
work-in-progress
Type: String
-
- subject
-
The subject line for the case in the AWS Support Center.
Type: String
- submittedBy
-
The email address of the account that submitted the case.
Type: String
- timeCreated
-
The time that the case was created in the AWS Support Center.
Type: String
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following: