CaseDetails

A JSON-formatted object that contains the metadata for a support case. It is contained the response from a DescribeCases request. CaseDetails contains the following fields:

caseId. The AWS Support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47.
categoryCode. The category of problem for the AWS Support case. Corresponds to the CategoryCode values returned by a call to DescribeServices.
displayId. The identifier for the case on pages in the AWS Support Center.
language. The ISO 639-1 code for the language in which AWS provides support. AWS Support currently supports English ("en") and Japanese ("ja"). Language parameters must be passed explicitly for operations that take them.
recentCommunications. One or more Communication objects. Fields of these objects are attachments, body, caseId, submittedBy, and timeCreated.
nextToken. A resumption point for pagination.
serviceCode. The identifier for the AWS service that corresponds to the service code defined in the call to DescribeServices.
severityCode. The severity code assigned to the case. Contains one of the values returned by the call to DescribeSeverityLevels. The possible values are: low, normal, high, urgent, and critical.
status. The status of the case in the AWS Support Center. The possible values are: resolved, pending-customer-action, opened, unassigned, and work-in-progress.
subject. The subject line of the case.
submittedBy. The email address of the account that submitted the case.
timeCreated. The time the case was created, in ISO-8601 format.

caseId

The AWS Support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47

Type: String

categoryCode

The category of problem for the AWS Support case.

Type: String

ccEmailAddresses

The email addresses that receive copies of communication about the case.

Type: Array of strings

Array Members: Minimum number of 0 items. Maximum number of 10 items.

displayId

The ID displayed for the case in the AWS Support Center. This is a numeric string.

Type: String

language

The ISO 639-1 code for the language in which AWS provides support. AWS Support currently supports English ("en") and Japanese ("ja"). Language parameters must be passed explicitly for operations that take them.

Type: String

recentCommunications

The five most recent communications between you and AWS Support Center, including the IDs of any attachments to the communications. Also includes a nextToken that you can use to retrieve earlier communications.

Type: RecentCaseCommunications object

serviceCode

The code for the AWS service. You can get a list of codes and the corresponding service names by calling DescribeServices.

Type: String

severityCode

The code for the severity level returned by the call to DescribeSeverityLevels.

Type: String

status

The status of the case. Valid values: resolved | pending-customer-action | opened | unassigned | work-in-progress.

Type: String

subject

The subject line for the case in the AWS Support Center.

Type: String

submittedBy

The email address of the account that submitted the case.

Type: String

timeCreated

The time that the case was case created in the AWS Support Center.

Type: String

CaseDetails

Contents

See Also