AWS Support
API Reference (API Version 2013-04-15)


A code and name pair that represents the severity level of a support case. The available values depend on the support plan for the account. For more information, see Choosing a Severity.



The code for case severity level.

Valid values: low | normal | high | urgent | critical

Type: String


The name of the severity level that corresponds to the severity level code.


The values returned by the API differ from the values that are displayed in the AWS Support Center. For example, for the code "low", the API name is "Low", but the name in the Support Center is "General guidance". These are the Support Center code/name mappings:

  • low: General guidance

  • normal: System impaired

  • high: Production system impaired

  • urgent: Production system down

  • critical: Business-critical system down

For more information, see Choosing a Severity

Type: String

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following:

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