AWS Support
User Guide (API Version 2013-04-15)

About the AWS Support API

The AWS Support API provides access to some of the features of the AWS Support Center. AWS provides this access for AWS Support customers who have a Business or Enterprise support plan. The service currently provides two different groups of operations:

For information about the operations and data types provided by AWS Support, see the AWS Support API Reference.

Support Case Management

Using the operations for support case management, you can perform these tasks:

  • Open a support case.

  • Get a list and detailed information about recent support cases.

  • Narrow your search for support cases by dates and case identifiers, including cases that are resolved.

  • Add communications and file attachments to your cases, and add email recipients for case correspondence.

  • Resolve your cases.

The AWS Support API supports CloudTrail logging for support case management operations. For more information, see Logging AWS Support API Calls with AWS CloudTrail.

For example Java code that demonstrates how to manage the entire life cycle of an AWS Support case, see Programming the Life of an AWS Support Case.

Trusted Advisor

Using the Trusted Advisor operations, you can perform these tasks:

  • Get names and identifiers for the checks that Trusted Advisor offers.

  • Request that a Trusted Advisor check be run against your account and resources.

  • Obtain summaries and detailed information for your Trusted Advisor checks.

  • Request that Trusted Advisor checks be refreshed.

  • Obtain the status of each Trusted Advisor check you have requested.

The AWS Support API supports CloudWatch Events for Trusted Advisor operations. For more information, see Monitoring Trusted Advisor Check Results with Amazon CloudWatch Events.

For an example that uses the Trusted Advisor operations, see Using Trusted Advisor as a Web Service.

Endpoint

Use this endpoint to access AWS Support:

  • https://support.us-east-1.amazonaws.com

Warning

The AWS Support endpoint creates cases in the production database. Include a subject line such as "TEST CASE--Please ignore" when you call CreateCase for testing, and close the test cases you create by calling ResolveCase.

For additional information about using AWS endpoints, see Regions and Endpoints in the Amazon Web Services General Reference.

Support in AWS SDKs

The AWS Command Line Interface, the AWS Tools for Windows PowerShell, and the AWS Software Development Kits (SDKs) include support for the AWS Support API: