Manage access to AWS Support Recommendations

Note

AWS Support Recommendations is provided as a 'Preview Service' as defined by the AWS Service Terms. The Preview service is subject to change and cancellation. Learn more.

You can use AWS Identity and Access Management (IAM) to manage access to AWS Support Recommendations in the AWS Support Center console during the create case flow.

AWS Support Recommendations actions

You can specify AWS Support Recommendations actions in an IAM policy to provide full access, deny complete access, or provide / deny access to specific actions.

Action	Description
StartSupportTroubleshooting	Initiate a guided troubleshooting session to help diagnose and resolve account or technical issues during the create case flow in the AWS Support Center console.
GetSupportTroubleshootingResponse	Retrieve the current state and output from a troubleshooting session started with StartSupportTroubleshooting. Includes interactive requests for more information and recommendations for resolving the issue based on previous responses.

Example IAM policies for AWS Support Recommendations

You can use the following example policies to manage access to AWS Support Recommendations.

Full access to AWS Support Recommendations

The following policy allows users full access to AWS Support Recommendations.

{
    "Version": "2012-10-17",
    "Statement": [
        {
            "Effect": "Allow",
            "Action": [
                "supportrecommendations:StartSupportTroubleshooting",
                "supportrecommendations:GetSupportTroubleshootingResponse"
            ],
            "Resource": "*"
        }
    ]
}

Deny access to AWS Support Recommendations

The following policy doesn't allow users access to AWS Support Recommendations.

{
    "Version": "2012-10-17",
    "Statement": [
        {
            "Effect": "Deny",
            "Action": "supportrecommendations:*",
            "Resource": "*"
        }
    ]
}