Troubleshooting

Common issues and resolutions:

• I can’t edit my goal — Goals can’t be edited after a baseline starts.

• I can’t change my training plan — Training plans can’t be edited after learners are assigned.

• Progress or insights look out of date — Data refreshes about every 6 hours. Check the last-updated time. If activity is still missing after the next refresh, contact your AWS Training representative.

• Some job tasks show Not measured — No respondent answered questions on those job tasks. Ask more people in that role to take the baseline before it closes.

• The PDF has no baseline results — The baseline section is omitted when no baseline was run.

• A learner can’t access assigned training — Confirm the learner has the required subscription, seat, or training access for that item.

• I don’t see Team Skills Planner — Confirm your organization has an AWS Skill Builder Team Subscription and that you’re a Learning Administrator, or contact your AWS Training representative.