Setting outbound calling names - Amazon Chime SDK

Setting outbound calling names

You can assign calling names to the phone numbers in your inventory. The names appear to recipients of outbound calls. You can update the names every seven days.


When you use an Amazon Chime SDK Voice Connector, to place a call, that call is routed through a public switched telephone network to the telephone carrier of the called party. Some carriers don't support caller ID names, and some carriers don't use the Voice Connectors' CNAM database. As a result, a called party may not see calling names, or they might see a calling name different from the one you set.

The following sets of steps explain how to add outbound calling names.

To set an outbound calling name
  1. Open the Amazon Chime SDK console at

  2. In the navigation pane, under Phone Numbers, choose Phone number management.

  3. On the Inventory tab, choose the number that you want to add the name to.

  4. On the Details page, choose Edit.

  5. In the Calling name box, enter a name. You can use up to 15 characters.

  6. Choose Save.

Allow 72 hours for the system to add the name.

To update a default calling name
  • Repeat the procedure above. Allow 72 hours for the system to update the name.