Setting up emergency calling
The Amazon Chime SDK provides two ways to set up emergency calls. Both methods only apply to calls made in or to the U.S.
Validated addresses – Enter and validate the physical address that calls may come from. If you choose this option, the validated address becomes available for all Amazon Chime SDK Voice Connectors. The Amazon Chime SDK then routes calls to the nearest Public Safety Answering Point.
Third-party routing – Add emergency call routing numbers to an Amazon Chime SDK Voice Connector. If you choose this option, a third-party service of your choosing routes the calls, and you don't need to validate an address. You can use this method to make emergency calls from outside the U.S., but the calls must go to an endpoint in the U.S.
Note
If you don't use addresses or routing numbers, address validation may be carried out at the start of a 911 call to ensure it is routed to the appropriate Public Safety Answering Point (PSAP), meaning help may take longer to arrive.
The following sections explain how to use both options.
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