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Using Amazon Chime SDK Voice Connector as a stepping stone to Amazon Connect Customer - Amazon Chime SDK

Using Amazon Chime SDK Voice Connector as a stepping stone to Amazon Connect Customer

Your organization might not be ready to fully adopt Amazon Connect Customer today, but you might have existing telephony infrastructure to maintain. In that case, Amazon Chime SDK Voice Connector can serve as an interim step on your migration path:

  • Start with Amazon Chime SDK Voice Connector to connect your existing PBX or SBC to AWS and establish PSTN connectivity through the AWS cloud.

  • Migrate to Amazon Connect Customer when you're ready to modernize. Your existing SIP infrastructure can integrate with Connect Customer, and you can port your phone numbers from Amazon Chime SDK Voice Connector to Connect directly without going through an external carrier.

Note

Planning a migration? Amazon Connect Customer supports phased cutovers from legacy PBX systems. You can move call handling to Connect Customer incrementally while maintaining continuity on your existing infrastructure. Contact your AWS account team to discuss a migration plan.