You must be an Amazon Chime system administrator to complete the steps in this guide. If you need help with the Amazon Chime desktop client, web app, or mobile app, see Getting support in the Amazon Chime User Guide.
Administrative support for Amazon Chime
Note
For help with your Amazon shopping account, go to
Customer Service on amazon.com
If you need to contact support for Amazon Chime, choose one of the following options:
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If you have an AWS Support account, go to Support Center
and submit a ticket. -
Otherwise, open the AWS Management Console
and choose Amazon Chime, Support, Submit request.
Provide as much of the following information as you can:
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A detailed description of the issue.
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The time the issue occurred, including your time zone.
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Your Amazon Chime version. To find your version number:
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In Windows, choose Help, About Amazon Chime.
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In macOS, choose Amazon Chime, About Amazon Chime.
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In iOS and Android, choose Settings, About.
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The log reference ID. To find this ID:
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In Windows and macOS, choose Help, Send Diagnostic Logs.
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In iOS and Android, choose Settings, Send Diagnostic Logs.
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If your issue is related to a meeting, the meeting ID.
