Setting up third-party emergency routing numbers
To use emergency call routing numbers, you need the following:
An Amazon Chime SDK Voice Connector.
An emergency call routing number from a third-party service provider. This must be a U.S. number, and you supply that number to the Amazon Chime SDK. You can create an Amazon Chime SDK Voice Connector just for emergency calls.
After setup, when you place a call to emergency services, the Amazon Chime SDK uses your emergency number to route calls to your third-party emergency services provider via a public switched telephone network. Your third-party emergency service provider then routes your call to emergency services.
Setting up emergency call routing numbers outside the United States requires that you perform the following prerequisites:
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Obtain emergency call routing numbers from a third-party emergency service provider. Ensure they're US numbers.
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Turn on and configure termination and origination settings for a Voice Connector. To do that, see Editing Amazon Chime SDK Voice Connector settings.
To set up emergency call routing numbers for your Voice Connector
Open the Amazon Chime SDK console at https://console.aws.amazon.com/chime-sdk/home
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In the navigation pane, under SIP Trunking, choose Voice connectors.
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Choose the name of the Voice Connector.
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Choose the Emergency calling tab.
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Under Third Party Emergency Service Provider Configuration, choose Add.
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For Call send method, choose DNIS (Dialed Number Identification Service).
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For Emergency call routing number for calling emergency services, enter the third-party phone number for calling emergency services, in E.164 format.
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For Test routing number for testing calls to emergency services, enter the third-party phone number for testing calls to emergency services, in E.164 format.
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For Country, select United States.
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Choose Add.
