Using chatbots - Amazon Chime

Using chatbots

Amazon Chime supports integration with chatbots that your Amazon Chime Enterprise account administrator creates. With chatbots, you can use the power of Amazon Lex, AWS Lambda, and other AWS services to streamline common tasks with intelligent conversational interfaces that are accessible to users in Amazon Chime chat rooms.

When Amazon Chime administrators integrate chatbots with Amazon Chime, users can interact with the chatbot in chat rooms created by members of the same Amazon Chime account. For more information about how administrators can integrate a chatbot with Amazon Chime, see Chatbots in the Amazon Chime Developer Guide.

Adding a chatbot to a chat room

Only chat room administrators can add chatbots to chat rooms. The chat room must be created by a member of an Amazon Chime Enterprise account.

Before you begin, get the chatbot's email address from your Amazon Chime account administrator.

To add a chatbot to a chat room

  1. Open your Amazon Chime desktop client or web application.

  2. Choose the gear icon in the upper-right corner and choose Manage webhooks and bots.

  3. Choose Add bot.

  4. For Email address, enter the chatbot email address provided by your administrator.

  5. Choose Add.

The chatbot name appears in the chat room roster. Details about how to use the chatbot should be provided by your Amazon Chime account administrator.

If you are a member of a chat room with a chatbot added to it, you can interact with the chatbot. Type @botDisplayName and include any of the commands enabled for the chatbot. Because each chatbot is unique to your Amazon Chime account, contact your administrator for assistance with chatbot commands.