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[ aws ]
qconnect¶
Description¶
Note
Powered by Amazon Bedrock : Amazon Web Services implements automated abuse detection . Because Amazon Q in Connect is built on Amazon Bedrock, users can take full advantage of the controls implemented in Amazon Bedrock to enforce safety, security, and the responsible use of artificial intelligence (AI).Amazon Q in Connect is a generative AI customer service assistant. It is an LLM-enhanced evolution of Amazon Connect Wisdom that delivers real-time recommendations to help contact center agents resolve customer issues quickly and accurately.
Amazon Q in Connect automatically detects customer intent during calls and chats using conversational analytics and natural language understanding (NLU). It then provides agents with immediate, real-time generative responses and suggested actions, and links to relevant documents and articles. Agents can also query Amazon Q in Connect directly using natural language or keywords to answer customer requests.
Use the Amazon Q in Connect APIs to create an assistant and a knowledge base, for example, or manage content by uploading custom files.
For more information, see Use Amazon Q in Connect for generative AI powered agent assistance in real-time in the Amazon Connect Administrator Guide .
Available Commands¶
- activate-message-template
- create-ai-agent
- create-ai-agent-version
- create-ai-prompt
- create-ai-prompt-version
- create-assistant
- create-assistant-association
- create-content
- create-content-association
- create-knowledge-base
- create-message-template
- create-message-template-attachment
- create-message-template-version
- create-quick-response
- create-session
- deactivate-message-template
- delete-ai-agent
- delete-ai-agent-version
- delete-ai-prompt
- delete-ai-prompt-version
- delete-assistant
- delete-assistant-association
- delete-content
- delete-content-association
- delete-import-job
- delete-knowledge-base
- delete-message-template
- delete-message-template-attachment
- delete-quick-response
- get-ai-agent
- get-ai-prompt
- get-assistant
- get-assistant-association
- get-content
- get-content-association
- get-content-summary
- get-import-job
- get-knowledge-base
- get-message-template
- get-quick-response
- get-session
- list-ai-agent-versions
- list-ai-agents
- list-ai-prompt-versions
- list-ai-prompts
- list-assistant-associations
- list-assistants
- list-content-associations
- list-contents
- list-import-jobs
- list-knowledge-bases
- list-message-template-versions
- list-message-templates
- list-quick-responses
- list-tags-for-resource
- notify-recommendations-received
- put-feedback
- remove-assistant-ai-agent
- remove-knowledge-base-template-uri
- render-message-template
- search-content
- search-message-templates
- search-quick-responses
- search-sessions
- start-content-upload
- start-import-job
- tag-resource
- untag-resource
- update-ai-agent
- update-ai-prompt
- update-assistant-ai-agent
- update-content
- update-knowledge-base-template-uri
- update-message-template
- update-message-template-metadata
- update-quick-response
- update-session
- update-session-data